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Clay Cooley Volkswagen of Park Cities - Service Center
Dallas, TX
389 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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389 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center
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September 13, 2019
Terrible service Despite being told my ongoing warranty work would be addressed even after my warranty expired just two days prior, this dealership has no authority to Despite being told my ongoing warranty work would be addressed even after my warranty expired just two days prior, this dealership has no authority to get anything done. They’re just an empty suit. If you need warranty repairs on your car, this dealership will pretend they can’t find the issue until your warranty expires and then never respond to you again. If you request to speak to a manager, they send out an unprofessional mechanic to intimidate you. They won’t return phone calls or emails but can reply to a negative review within the hour. You’ll regret doing business with unethical company. And despite what they say in their anonymous reply to your review, they’re not sorry. Actions speak louder than words. More
by Chris R
Employees Worked With
Francis, Ket, Steve Dodge.
April 04, 2019
Bait and Switch Beware! The dealership aren't selling cars, which means they aren't making money so they are scamming customers who bring their cars in for service. D Beware! The dealership aren't selling cars, which means they aren't making money so they are scamming customers who bring their cars in for service. David Newbauer serviced my car on March 30, 2019 and didn't get my authorized signature to perform a dianostic nor did he get my written signature to perform multiple items that he claimed the dianostic test showed was defective on my car. I brought my car in because the brake sensor light and brake light were on and he claimed that my rear brakes were metal to metal and deemed "unsafe to drive." He told me that brake repair would cost $615 and my car would be ready on Monday April 1, 2019. I gave him the authority to do ONLY brakes, but when I went to pick up my car, my bill went from $615 to $1552.33. He claimed that I told him to repair everything and I clearly did not. Then David quickly informed me that they work with a finance company that will give you a line of credit for repairs. BUYERS BEWARE! David told me that all he needed was my drivers license. I instructed him to use the address on the service ticket because the address on my drivers license wasn't current. David elected not to listen to me AGAIN and entered the application with the wrong information (probably intentionally). He came to me stating that the down payment would be $715 and asked what kind of monthly payments did I want and showed me a number of options. I chose the 12 month option then he disappeared again and came back for my signature on a blank Ipad screen. I never saw the contract, I never saw the amount that would be debited out of my account. When I got home, he had authorized $944.33 to be taken out of my account without my permission. More
by Treenie
Employees Worked With
David Newbauer
December 28, 2017
Bad Service department. Took my car in for service under warranty, 1st time it was not fixed properly, and now have a new problem after picking it up from service. Took my car in for service under warranty, 1st time it was not fixed properly, and now have a new problem after picking it up from service. More
by Whit214
Employees Worked With
Nick Mims
November 01, 2017
Don't let Clay Cooley service department waste your time. The 2nd batter from Clay Cooley died on my 2012 Passat died this morning. I called Clay Cooley this morning about the dead battery and I was told it w The 2nd batter from Clay Cooley died on my 2012 Passat died this morning. I called Clay Cooley this morning about the dead battery and I was told it was still under warranty. I asked how much the cost of labor would be and I was told it would be free as the battery was under warranty. I drive to Clay Cooley and am told by Nick (Service Manager) the battery had a two year warranty, it is now pro rated, I do have to pay for instillation,I'm better off buying a new battery. They speak with the customer service representative (Pete) that lied to me, they admit he gave me wrong information, but they do not want my business and offer me nothing. I am told their batteries usually die in 3 years. My car has 33,000 miles on it. This is the 3rd batter in 5 years. I am not impressed by Clay Cooley's level of service. After speaking with another manager who did not care one iota, I left and went to a part store, bought a better battery for less, and had my battery installed for free. I bought my car from Clay Cooley, but today they lost me as a customer. More
by smithy2001
Employees Worked With
Nick, Frank from parts, Pete Hodges
October 07, 2017
Disappointing Service BEWARE OF Clay Cooley VW SERVICE DEPT Another reputable auto repair shop completed a thorough diagnostic test on my car and informed me that the prob BEWARE OF Clay Cooley VW SERVICE DEPT Another reputable auto repair shop completed a thorough diagnostic test on my car and informed me that the problem was related to an ABS module. They contacted VW and learned that there is an open recall on this module and suggested that I take my car to VW. I scheduled an appt. w/Clay Cooley VW the following day. In a nutshell, Peter the service rep operated with zero integrity and attempted to defraud me. I believe that Peter did this to justify the car not being ready and to buy more time. I immediately escalated to the service manager - John. Instead of John remaining neutral to fully understand "the customer" concern, he was defensive, deflected from Peter's detestable actions, and stated VW requires my authorization to proceed with the thorough diagnostic test that takes a couple of hours and cost $140 before they can perform the recall repair. When I called back 20 minutes later to tell them I'm picking up the car, Peter arrogantly informed me that I can pick up the car but they already performed the diagnostic test, something else is wrong with the car and the cost is over $3,000. They will charge me $140 diagnostic fee because they already performed the test. Note that after John's (service mgr) response, I reached out to another VW dealership to perform the recall repair. I called the other dealership back and informed them of Peter's last statements. Because of the other VW dealership intervention directly with Clay Cooley, when I picked up my car a hour later, John stated that it was "not possible" to perform the diagnostic test so they will not charge me $140. This is my first negative experience with any VW service dept. since I purchased my vehicle in 2010. I love my car and because of past excellent customer service with this dealership and nearby VWs, I purchased my teenager a used Jetta a few months ago. We will continue to be VW fans but will never return to Clay Cooley because of Peter and John's morally reprehensible conduct. I do appreciate the other VW dealership service dept. getting involved and will go to that dealership for future service and More
by Wyzdom Price
Employees Worked With
John (service manager) and Peter Haley
November 13, 2015
Been my Go to for over ten years So these were the guys who walked my through my first buying experience. Ten years later I'm still convinced they have treated me well, and happy to s So these were the guys who walked my through my first buying experience. Ten years later I'm still convinced they have treated me well, and happy to service my car with them still today! More
by CellarmasterD
Employees Worked With
Kirks McCoy
October 30, 2015
Came in with a major problem in the back hatch. Within an hour these guys fixed my car and gave it a wash and vacuum to boot. Great service from an excellent vehicle dealer! hour these guys fixed my car and gave it a wash and vacuum to boot. Great service from an excellent vehicle dealer! More
by Nmole I
Employees Worked With
Ted Jacobs, Ted Jacobs
October 11, 2015
Friendly staff, great work, good price Dealers can have the reputation of being overpriced but that's never been my experience here. Everything has been totally reasonable, they stand by th Dealers can have the reputation of being overpriced but that's never been my experience here. Everything has been totally reasonable, they stand by their work, and they follow up with you to make sure everything is doing ok with the car. If your car needs something done but it's not necessary to do it right away, they give you the estimate, timeframe, and don't pressure you at all. As a woman, I've experienced a lot of shops that assume I don't know anything about cars and try to scam me, so it's nice to have a place to go where everyone is honest and respectful. More
by Bounds261
Employees Worked With
Kirks McCoy
September 09, 2015
Awesome Service The AC in my 2012 Jetta went out and due to the warranty provider, the repair took a couple of weeks. Ben was fantastic in hooking me up with a loaner The AC in my 2012 Jetta went out and due to the warranty provider, the repair took a couple of weeks. Ben was fantastic in hooking me up with a loaner car immediately and diligent in keeping me up to date on the status of my car. Very grateful and satisfied with my experience. More
by jds86
Employees Worked With
Ben
August 07, 2015
Superior Servie Department Dear readers - The moment you walk in the door to AutoNation Volkswagen Dallas, you will be greeted with smiling faces who are willing to help any Dear readers - The moment you walk in the door to AutoNation Volkswagen Dallas, you will be greeted with smiling faces who are willing to help any way that you ask. Each person I have spoken to is well educated on Volkswagen cars and has a desire to make your experience at their dealership an easy one. Since day 1 of buying my vehicle (2013 VW Golf R), I have received excellent customer service from both sales and service department. I bought my VW from Joshua, a laid back fellow who didn't push me into buying a vehicle I was not comfortable purchasing. I bough my first manual transmission, an engine I have desired to drive since high school. Ten years later, my dream of buying a 6-speed transmission is finally happening. Leaving me anxious, nervous, and afraid to drive my car off the lot, Joshua spent patient time teaching, demonstrating, and educating me on the fundamentals of my vehicle. After receiving deliberate attention to driving cautiously through neighborhoods around Lemmon Avenue, Josh delivers the car to my apartment so that I can practice driving with ease in the apartment complex parking lot. Three weeks later, I am incredibly happy with my purchase. I am entirely grateful to have been given this type of treatment at AutoNation Dallas. I couldn't have asked for a better buying experience. Thank you Josh! As time goes by, my car is needed to be serviced for oil changes, cleaning, and tire rotations. Here I meet a Blake, a kind gentlemen with an apt for helping any customer who walks in the door. After my car was serviced, Blake gave me back my car in an orderly fashion, cleaned, and in better condition than when I left it on his door step. The service department here is kind, friendly, efficient, and very helpful and I couldn't have asked for a better service experience. I will forever and always bring my car back to this location. Thank you Blake for all that you do! More
by MJ28
Employees Worked With
Blake Harris, Joshua
