Clay Cooley Volkswagen of Park Cities

We came in to purchase two cars here after a bad experience at another dealership. the negotiation process was low key an not stressful. Although the 0% financing was not available on a 2013 model experience at another dealership. the negotiation process was low key an not stressful. Although the 0% financing was not available on a 2013 model, they found us a great loan deal regardless. Mryon was informative and explained the features of the car thoroughly. Now its time to drive. Good team here. More

Park Cities and the sales/finance staff was amazing! Coming in to lease a car for the first time, the staff was very accommodating and helped me through the process. I was able to discuss numbers and ne Coming in to lease a car for the first time, the staff was very accommodating and helped me through the process. I was able to discuss numbers and negotiate prices to get the price to something that made me comfortable to pay. To make me more confident with my purchase, they let me take the car for an overnight test drive as well. The customer service was great, offering me water and making sure I was comfortable while visiting. I didn't feel like I was at the car dealership and all they wanted to do was make the deal. They were very patient, answering my questions there or through e-mail, and not bugging me about when I was going to come back. My experience was great and I would recommend this dealership and VW to anyone! More

Tony has been great everytime i bring my car. He is very professional and informative about what is being done and how long it will take. Any future repairs that need to be done i know that i can come to To professional and informative about what is being done and how long it will take. Any future repairs that need to be done i know that i can come to Tony and everything will be taken care of. More

I rated our experience with 5's throughout because our experience was painless, stress free and resulted in us getting a great vehicle!! Myron treated us very well and provided us with all of the informat experience was painless, stress free and resulted in us getting a great vehicle!! Myron treated us very well and provided us with all of the information we needed on the vehicle. We were instantly greeted and instantly helped with all of the questions we had when trying to decipher our options. My husband and I ddi not feel pressured, but rather comfortable. Overall, great experience. I will be more than happy to return to Park Cities Volkswagen and more than happy to have Myron help us out again. More

Having visited more than one dealdership recently while shopping for a new car, Park Cities Volkswagen outshown the others in all ways from the no-pressure and accomodating approach of the sales staff to t shopping for a new car, Park Cities Volkswagen outshown the others in all ways from the no-pressure and accomodating approach of the sales staff to the direct and transparent deals laid on the table to the responsive and friendly service staff. We were haggled and completely turned off by the tacky sales approach at other dealerships but at Park Cities, they went out of their way to find the car we wanted, were understanding when we changed our minds, were patient with our insurance reimbursement process, etc. They made the process so easy and we greatly appreciate that and highly recommend them to all! More

Olivier was super friendly and worked very hard to get us an awesome deal! It was a pleasant experience that went seamlessly from start to finish. an awesome deal! It was a pleasant experience that went seamlessly from start to finish. More

Brittney was outstanding! She provided great costumer service! She has terrific people skills: polite, friendly, prompt and extremely helpful. I was so impressed with her that I even told my husband ab service! She has terrific people skills: polite, friendly, prompt and extremely helpful. I was so impressed with her that I even told my husband about the great service I received from Brittney at the Park Cities VW. Best service I've ever had with any VW dealership! I plan to continue working with her and will recommend her to others, as well! More

This was my first time at the Park Cities for service since purchasing my brand new 2012 VW Tiguan. So far I have no problem with customer service or the employees with servicing my car. Hopefully, tha since purchasing my brand new 2012 VW Tiguan. So far I have no problem with customer service or the employees with servicing my car. Hopefully, that won't change for my future service appointments. More

Chad was thorough and honest about what repairs were required versus what was suggested. He also set a reslisitic timeframe on the repairs and made sure that committment was kept. required versus what was suggested. He also set a reslisitic timeframe on the repairs and made sure that committment was kept. More

Olivier Zitoun was my sales representative, and I couldn't be happier with the service I received while there. He was extremely professional, informative, and personable. After having a horrible expe couldn't be happier with the service I received while there. He was extremely professional, informative, and personable. After having a horrible experience with another Volkswagen dealership in the metroplex earlier that same day (I'll refrain from stating which - though, it is in Arlington), he more than made up for the few extra miles I had to travel to get to Park Cities. It was actually one of the best car buying experiences I've ever had. Upon my arrival at the dealership, I was feeling a little aggravated and mislead due to the sales people from the dealership I had the misfortune of visiting first. Olivier was open, honest, and didn't give me the run around that the previous salesman had done. He took his time with me and gave me the best deal I could have hoped for. He was extremely kind and humorous, making jokes and telling me personal stories of his own life, which made the experience far less tedious. To say that he went above and beyond doesn't even cover it. Not only did he return to the lot to help me (having gotten off 30 minutes prior), he also missed his dinner and stayed four hours past the time he should have been there. Now, that's service! I'm extremely happy with my new Volkswagen and would not hesitate to refer others to Olivier and to Park Cities. They really do have great customer service and have earned my loyalty and trust. Oh, and Olivier gives great hugs, too. :) More