Clay Cooley Volkswagen of Park Cities

I have bought several VW models from Boardwalk/Park Cities VW in the last 10 years and wouldn't go anywhere else. Their service department is one reason I continue buying from them, they are profession Cities VW in the last 10 years and wouldn't go anywhere else. Their service department is one reason I continue buying from them, they are professional and knowledgeable. Their sales staff & financial services dept have always treated me fairly & with respect. I've found this dealership to be superior to other area VW dealers for sales & service. Because of my positive experiences, I have referred people to them & will continue my relationship in the future. My father is considering buying a new Passat or Jetta in the next several months because I've enjoyed my VW cars so much. You can't go wrong with Park Cities Volkswagen. More

Bottom line; do not deal with Steve Wyatt or Pete Hodges. Steve Wyatt is the most dishonest sales person I have encountered. Just remembering the unpleasant experience that I had with Steve makes me want to Steve Wyatt is the most dishonest sales person I have encountered. Just remembering the unpleasant experience that I had with Steve makes me want to vomit in my mouth. I told him repeatedly that I did not appreciate the run around he was giving me and that I was no longer interested in buying a car at Park Cities/Boardwalk. As I started to walk out to leave he ran after me telling me that I was the one losing out on a “great deal.” Then he had the nerve to email the next day when I had made it very clear to him that I was not interested in buying any vehicle from him or anyone at Park Cities/ Boardwalk VW the day before. He continued to email several times until I threatened to forward his emails to the VW Corporate office for harassment. As for Pete he loves to play the finance game with you and wants to know “what number” will work for you. After I told him I wasn’t playing the name your monthly payment game and that I wanted to get the lowest price on the vehicle that I could, he started to get pissed off. These guys love to try to pull one over on the customer. They think that everyone who walks through the doors of Boardwalk is ignorant and they make sure that you feel this way. I ended up getting my VW from Hiley VW in Arlington and my buying experience was very pleasant, absolutely no run around on pricing. Save yourself some time and a headache and stay away from Park Cities/ Boardwalk VW and go to another VW dealership in DFW. More

Really bad service from the "service" department - bad customer service, bad mechanical service and bad representation. All around this dealership sucks. My first buying experience with VW was horrible customer service, bad mechanical service and bad representation. All around this dealership sucks. My first buying experience with VW was horrible - but I accepted that because I thought I really wanted the car. Sadly I should have walked out of there before buying. Now, after paying off my 2004 VW Passat, I've had nothing but trouble with this car and the people at the dealership. I've spent over $5K in less than 2 years since it's been paid off, on major engine and other problems. The service reps have consistently been rude, arrogant and condescending and have no sympathy or concern for the customer's needs. Totally hate this place. Unfortunately I am stuck now with a VW problem that's going to cost me another $2000.00 - the "oil sludge" issue, for which VW was sued in a class action lawsuit and they lost. (If you own a VW - be sure you understand this problem) VW settlement requires you to have any repairs related to this issue done by VW to have any kind of reimbursement. When I took it to this particular dealership, they were unaware of the settlement and it was just another hassle to deal with. DO NOT GO TO THIS PLACE! more importantly - DO NOT BUY A VW. More

Olivier Zitoun Just a Regular Guy Call me naïve, Olivier Zitoun Just a Regular Guy Call me naïve, idealistic, or trusting; in the end call me whatever you’d like, I still think a car buying exper Olivier Zitoun Just a Regular Guy Call me naïve, idealistic, or trusting; in the end call me whatever you’d like, I still think a car buying experience shouldn’t leave you feeling like you wet your pants on the first day of school. I tend to analyze, perhaps to a fault, but after reviewing this situation I’m thankful for my perspective. Interested in trading in my little compact car for a compact SUV I quickly fell in love with the style of the VW. I requested a quote on a 2010 Tiguan SEL fully loaded with leather interior, panoramic sunroof, and navigation system through the VW website. I quickly received responses from 3 local dealerships and fired back a couple of questions. Two days and thirty e-mails later I completed the pre-approval application online and planned a visit to a dealership, Park Cities Volkswagen of Richardson. I chose this dealership because they quoted me the lowest price initially and Olivier seemed to have a great personality and was attentive and eager to respond. It was established through my application that I would need a co-signer or a down payment. After discussing it with my boyfriend he agreed to co-sign if the deal was right. I made it clear I would not be interested in purchasing the vehicle unless my payment was under $600/month. Olivier quickly agreed he would tell me instantly if the deal could not be done so no time would be wasted. I hadn’t actually seen a Tiguan in person so I headed to the dealership to take a look and get a quote for my trade in. Upon arrival they quickly took my keys and began their inspection while I took a look at the Tiguan. At this time I was informed they did not have the actual car on the lot but “they could get it”. I was shown a Tiguan S, and a Tiguan Wolfsburg. I expressed my disappointment in the actual vehicle of interest not being on the lot and was informed there is only ONE in the state of TX and all of the dealerships were fighting over it. I then told Olivier that I had requested quotes from two other dealerships and was told the car was on the lot. He then told me they were liars, and car salesman so they would tell me anything to get me in the door. He himself was not a car salesman, just a regular guy that happens to work at a dealership that “really doesn’t know shit about cars” and had only been in the business five months. I did not test drive the vehicle, we thought it would be wise to see if the numbers would work first. Quickly sucked into the back and forth haggling that car buying is Olivier insisted he was going to “coach” me on this deal but if his manager found out it would cost him his job. The initial offer was laid on the table and Olivier told me which numbers to scratch out and what do replace them with. At this time, something at the top of the paper caught my attention. The offer was for the Wolfsburg Trim, not the SEL Trim as I had requested and was misled to believe we were discussing all along. I quickly pointed this out and was told there are NO SEL’s in the state of TX. During this negotiation I begin texting my boyfriend; he would have final say in the matter after all. This is when I saw the first rude streak in Olivier (aside from the frequent use of profanity which I would not encourage unless the other person had already cursed in conversation, but I chalked this up to him being just a regular guy, and not an experienced car salesman as he liked to point out multiple times). Olivier told me to “pay attention”. Perhaps he thought I was still contacting other dealers to validate his statements. Olivier went to his manager’s office, as they do, to work the deal for me. He returned with a sheet of paper wanting my boyfriend’s information. I told him he would have to talk to him to get it and that I would need to discuss it with him first. After texting him, he wanted me to alter the deal. I voiced the response to Olivier who quickly disappeared again, only to return and inform me that they had not even agreed to the last terms I put on the table and it was clear I was not the decision maker so they were done haggling. He then walked off while I was continuing my conversation with my boyfriend and when he returned and I told him we wanted to go over the numbers he then insulted my boyfriend by telling me he was too controlling. I told Olivier I did not agree; he has every right to make the decision if he has to be on the loan. My keys were retrieved and I left the dealership. I then decided to do a little research on my own. I found out that this 5 month car salesman has reviews dating back to November of 2007. I also found out there are SEL Trims in the state of Texas. Word of advice to Olivier Zitoun; if being a regular guy doesn’t work out, try being a car salesman. More

Steve was not a good salesman. Trust me on this you wouldn't want to have a business with him. ********************** ********************************** ************************ ..................... wouldn't want to have a business with him. ********************** ********************************** ************************ ............................................................................. More

HORRIBLE, DISHONEST dealership. The poor sales HORRIBLE, DISHONEST dealership. The poor sales consultant I worked with was not to blame- I felt sorry for him. I was basically held hostage and pro HORRIBLE, DISHONEST dealership. The poor sales consultant I worked with was not to blame- I felt sorry for him. I was basically held hostage and promised a "great" trade-in, and while I test-drove numerous cars, they already had the low figure in mind for my trade-in. I learned a lesson- get the trade-in offer up front. Don't waste your time- go to Rusty Wallis in Garland instead. More

THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW fro THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN More

Classic failure on late 90s VW models: power windows fail. They "fixed" it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it. fail. They "fixed" it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it. All that for ... $300 (just bought the part for $50; genuine is $100) CROOKS ! More

Kati Toms is by far one of the nicest saleswomen I have ever had the pleasure of dealing with, she is a truly nice woman! She stayed in contact with me and finally priced me a car at $100 over invoice, ever had the pleasure of dealing with, she is a truly nice woman! She stayed in contact with me and finally priced me a car at $100 over invoice, but alas she didn't have/couldn't find the car i wanted but I would recommend them to everyone. Go see Kati she'll make you one heck of a great deal! More