Clay Cooley Volkswagen Of Richardson

I had visited Gary trying to work a trade in for my Lexus lease a couple of months ago that was coming due. I was interested in a vehicle where I could get good size, versatility, increased gas mileage, and lease a couple of months ago that was coming due. I was interested in a vehicle where I could get good size, versatility, increased gas mileage, and reduce my payment. I got the initial run around between the sales person and the finance manager. I was able to get them to move over 100 dollars/month off their initial offering, but could not strike a deal that was good. They offered over 2000 less on my trade in vs. every other dealership that I visited. Returned to the dealership yesterday, with known equity in my lease vehicle. Gary was working with a potential customer in his office, who was very upset and was getting the same financial run around that I had my last experience at the dealer. This customer walked away, and I took the opportunity to inform Gary that I was here to crunch more numbers. Gary said he would get back to me while he was helping finish up other customers. He came by several times, cordial, asked what my status was with my lease, and after sharing my known information about my lease status, he never would let me re-engage him in the sales process. I truly felt blown off after waiting an hour and a half, to see him soliciting new prospects on the lot. An educated consumer is not the prospect they are looking for. I drove down the road to Rusty Wallis and had one of the most pleasurable buying experiences for a new vehicle that I have ever had. Boardwalk Volkswagen blew an opportunity to close a deal. If you want to see the salesman shuffle, go and sit at Boardwalk Volkswagen and watch the number of frustrated and ticked off customers and prospects. Don't be surprised to wait a couple of minutes while the receptionist finishes up their current texting and internet surfing. Absolutely horrible experience over both visits. More

I'm a repeat customer w/VW. I leased my 2nd VW with Boardwalk VW in Feb 09. Part of the terms of the deal was that Boardwalk would pay the last pymt on my 1st leased vehicle and the 1st pymt of my new Boardwalk VW in Feb 09. Part of the terms of the deal was that Boardwalk would pay the last pymt on my 1st leased vehicle and the 1st pymt of my new lease. I worked with Darren Davis on this deal. 6 mths later, I received an invoice from VW Credit that my account was overdue for the last pymt amount - $376. I immediately called VW Credit. The rep did not know why it took 6mths for the notice to come thru and she immediately contacted Darren Davis at Boardwalk to find out what was going on. Darren Davis promised Mary (the VW Credit Rep) that Boardwalk would make the payment. On Nov 1st I received another notice from VW Credit that my account still had not been settled. I contacted VW Credit and found that Mary had been following up on my account. She talked to Darren several times and Darren promised the pymt will be on the way. This is all notated on my VW credit account. I then called the dealership and talked to Derrick Sumptner because Darren was out of the office. I had to call him three times and each time he did NOT remember talking to me. He promised to have Darren contact me. He never did. Three days later, I went to the dealership. Both Darren and Derrick refused to settle the issue today. I have been put on hold until Monday. I have no confidence they will follow thru on Monday. In the meantime my fiance was going to buy a car thru Boardwalk. As of right now, he has Rusty Wallace in Mesquite, TX purchasing a VW. More

I recently bought an 09 routan from Boardwalk VW. I went in with the intentions of buying a mildly used silver 09 routan that was almost fully loaded and ended up with a brand new blue 09 routan because the in with the intentions of buying a mildly used silver 09 routan that was almost fully loaded and ended up with a brand new blue 09 routan because the silver one was sold. I absolutely love my routan. the purchase process went very smoothly. when I bought my previous car in 2006, we weren't impressed with the process. Boardwalk threw in the quantim coat and gap coverage at no cost to us. I live in Norfolk, VA with my husband who is in the NAvY and we told the dealership we needed to get our plates before a set date and they even got the plates before the date we asked for. I would definitely recommend Boardwalk VW to anyone in the DFW area. More

I bought my 2006 Volkswagen Jetta from Boardwalk VW and also bought Tires for Life from Boardwalk VW at a cost of $900.00. The Tires for Life program was to provide new tires every 30,000 miles and rotati also bought Tires for Life from Boardwalk VW at a cost of $900.00. The Tires for Life program was to provide new tires every 30,000 miles and rotation and balancing every 5,000 miles. At 60,000 miles I visited the dealer to have new tires put on my car and they REFUSED to do so saying the insurance company who insured the Tires for Life program was bankrupt. I PAID BOARDWALK VOLKSWAGEN for Tires of Life when I purchased the new car from Boardwalk. BOARDWALK VOLKSWAGEN TOOK MY MONEY AND REFUSED TO PROVIDE WHAT I PAID FOR. Dishonest company. I discussed this with the GENERAL MANAGER, SHANE DOVE AND ALL HE OFFERED WAS TIRES AT A DISCOUNT! I also noticed my car was using oil. ALL SCHEDULED MAINTENANCE WAS DONE BY BOARDWALK VW. They found an oil pan leak AFTER I reported the oil usage. This had to have been obvious when prior oil changes were done. VERY BAD SERVICE. This could have resulted in an expensive repair or required a new engine! I DO NOT RECOMMEND BOARDWALK VOLKSWAGEN TO ANY PROSPECTIVE BUYER! More

Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN. More

By far the most disgusting car dealer experience I have ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pa ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pay $350.00 for a tire! I told the service dept. no thanks and they told me they would give me a 15% discount, I left and when I made it home I discovered they had removed the tire from the rim (wonder why they would do that). So I had to drive back (30 miles) and make them put the tire back on the rim. More

Came to this dealership to trade in my current car for a Jetta. They didn't show me cars on the lot, they immedietly wanted to pull my credit to see what I would "qualify" for. We qualified for a very expen Jetta. They didn't show me cars on the lot, they immedietly wanted to pull my credit to see what I would "qualify" for. We qualified for a very expensive car but would NOT work with us on the trade in value. Kelly Blue book was listing it in fair condition as 12,000 -- they only wanted to give us 9,000 and the car was in EXCELLENT condition and fully loaded. Needless to say, we left without a sale & found another dealer that was able to spend time with us. We purchased a $30,000 VW from another dealer. I was NOT surprised to see that the average dealer rating on this site was so low. More

Boardwalk VW Failed! A Story of Customer Service Gone Boardwalk VW Failed! A Story of Customer Service Gone Bad I had a VW Passat that the lease was ending on November 29, 2008. My wife and I take it Boardwalk VW Failed! A Story of Customer Service Gone Bad I had a VW Passat that the lease was ending on November 29, 2008. My wife and I take it back on November 28, 2008 to Boardwalk VW in Richardson, Tx because of our daughter’s 2 year birthday party on the 29th (didn’t want to forget to return the car). We take it in with the vehicle inspection that we had done on November 5, 2008. We passed the inspection with flying colors. I talk to a guy named Fernando. He had me sign several papers. I asked him about 4 times if I owed anymore money for this car. He told me each time “No”. Read the rest here: http://www.blog.mde3.com/2009/01/boardwalk-vw-lost-poor-customer-service/ More