Clay Cooley Volkswagen Of Richardson

My service advisor, Alex is great and always so courteous and responsive to my concerns. and responsive to my concerns. More

Great service all the way around. Alex was pleasant, help and informative. Environment clean and nice. Alex was pleasant, help and informative. Environment clean and nice. More

The service department is welcoming. The department keeps you constantly updated while your car is in the shop. I always feel confident when I drive away that my needs were met. The department keeps you constantly updated while your car is in the shop. I always feel confident when I drive away that my needs were met. More

I have very good experience with your service. I will recommend you to my friends and family. Keep your good work. You are so good. I will recommend you to my friends and family. Keep your good work. You are so good. More

Gary Michael was our sales rep and took awesome care of us. Gary & J worked together with my daughter’s new car & mine. These guys are a great team! us. Gary & J worked together with my daughter’s new car & mine. These guys are a great team! More

Gary Michael & the team were FANTASTIC! Clay Cooley has definitely earned our business. They have an outstanding team at the Richardson Volkswagen location. Go see Gary! Clay Cooley has definitely earned our business. They have an outstanding team at the Richardson Volkswagen location. Go see Gary! More

Nicolas was very nice, knowledgable, and helpful! The new "software" program, however, I would give one star! It took forever and should not have to be that way. We are not sure why it took soooo lo The new "software" program, however, I would give one star! It took forever and should not have to be that way. We are not sure why it took soooo long! More

Easy to schedule. Fast intake process. Saturdays they only have half-staffing, which can make things take a bit longer. Otherwise it was a normal service experience. Fast intake process. Saturdays they only have half-staffing, which can make things take a bit longer. Otherwise it was a normal service experience. That being said, the team went out of their way to help explain a few things about our leased vehicle - even to the point of going on a test drive with me. Haven't experienced that before with other brands. I've been surprised and quite pleased with my first VW experience in the 21st century (other experience was when I lived in Germany back in the 1980s). Sadly they do not allow for any modifications to the ECU, that provides direct throttle control (even though the option exists in the program). The factory's insistence on emissions controls creates a risk due to delayed response when stepping on the accelerator. Therefore, overtaking can be more of a threat than with just about any other offering with a turbocharged engine from literally any other manufacturer. But the guys at the dealership were really cool in how they explained it to me. I appreciated their patience and how much effort they put into trying to understand my complaint. FWIW, it's very strange that you want me to rate the people I worked with, but have completely forgotten to add a field with the Service Advisors and technicians (only listing Sales, Finance, and Management departments?). More

Alex is always great! !! He’s a WONDERFUL asset to the Clay Cooley team!! The mechanics 🧰 always do a great job and the videos of what needs to be serviced are great! I w !! He’s a WONDERFUL asset to the Clay Cooley team!! The mechanics 🧰 always do a great job and the videos of what needs to be serviced are great! I will continue to be a fan and customer! Thumbs up to your entire team especially Alex!!! More

good service, good selection of cars knowledgeable employees , good explanation of features and benefits about your cars. employees , good explanation of features and benefits about your cars. More