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Clay Cooley Nissan - Service Center

Dallas, TX

4.2
334 Reviews
Call Service Center (855) 745-4401

334 Reviews of Clay Cooley Nissan - Service Center

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November 15, 2024

Courtney, the service representative, was very professional and friendly! She is an excellent example of customer service! More

by kathleen.hartless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Archer
Report | Print
Nov 15, 2024 -

kathleen.hartless responded

I appreciated Courtney Archer and John (the driver) very much!

November 15, 2024

Clay Cooley service dept. -KJ got me in and out and back on my way!! More

by Pntnahlf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kemujika Okere
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Pntnahlf, Thank you for your positive feedback! We're thrilled to hear that KJ in our service department was able to get you in and out quickly, allowing you to get back on your way. Our team strives to provide efficient and effective service, and it's wonderful to know we met your expectations. We appreciate your support and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 15, 2024

I was very pleased at the level of service and professionalism by the intake associate and the ability of a technician to diagnose what was wrong with my vehicle. I did not have to wait too long, More

by Erw150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C’ean Johnson
Report | Print
Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Erw150, Thank you for your positive feedback! We are thrilled to hear that you were pleased with the level of service and professionalism from our intake associate, as well as the technician's ability to diagnose the issue with your vehicle. It’s great to know that we kept you updated on the progress and minimized your wait time. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 15, 2024

I had a wonderful experience at Clay Cooley Nissan. From setting up my appointment to a short waiting period. Everyone was pleasant and very helpful. More

by sacarasatchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
Report | Print
Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Sacarasatchell, Thank you for your kind words about your experience at Clay Cooley Nissan. We're thrilled to hear that you found our team pleasant and helpful, and that your appointment was set up smoothly with a short waiting time. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 14, 2024

I was sad because I didn’t get a car wash some people did lol More

by elizabethsauceda0704icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Elizabethsauceda0704icloud.com, Thank you for your feedback. We're sorry to hear that you were disappointed about not receiving a car wash while others did. We strive to provide a consistent experience for all our customers, and we appreciate your input as it helps us improve. Please feel free to reach out to us directly so we can address your concerns and ensure you have a better experience next time. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 14, 2024

Experience was good after they found out out back widow shattered was not our doing. More

by harriettejh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Clay Cooley Nissan responded

Hi Harriettejh, Thank you for sharing your feedback. We’re glad to hear that your experience improved once we confirmed that the shattered back window was not your doing. Your satisfaction is important to us, and we appreciate your understanding during the process. If you have any further concerns or need assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 13, 2024

My experience at Clay Cooley was great! 👍 C'Sean in service took care of me. He was very informative and professional when helping me with my car. #greatservice #happycustomer #ClayCooley More

by SMITHTONYA1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C'Sean in service
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Smithtonya1027, Thank you for sharing your wonderful experience at Clay Cooley! We're thrilled to hear that C'Sean provided you with great service and was both informative and professional. It’s feedback like yours that motivates our team to continue delivering excellent customer care. We appreciate your support and look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 12, 2024

Staff was friendly and courteous. Took care of my automotive need for bringing my vehicle in. More

by Bn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
Report | Print
Nov 14, 2024 -

Clay Cooley Nissan responded

Thank you for your kind words about our friendly and courteous staff. We're glad to hear that we were able to take care of your automotive needs efficiently. Our team strives to provide excellent service, and your feedback is greatly appreciated. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 09, 2024

I had a great experience at Clay Cooley’s Service department. Fast and friendly service, i will definitely be back More

by danad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 11, 2024 -

Clay Cooley Nissan responded

Hello Danad, Thank you for your wonderful feedback! We're thrilled to hear you had a great experience at Clay Cooley’s Service department. Our team strives to provide fast and friendly service, and we're glad it made an impact. We look forward to welcoming you back for your next visit! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 09, 2024

I always choose Clay Cooley for all my service needs. Great Customer service & service team. More

by JOELBENNETTJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Runnels
Report | Print
Nov 11, 2024 -

Clay Cooley Nissan responded

Hello Joelbennettjr, Thank you for your loyalty to Clay Cooley! We're thrilled to hear that you consistently have great experiences with our customer service and service team. Your satisfaction is our top priority, and we’re committed to providing the best service possible. We look forward to assisting you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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