Clay Cooley Nissan - Service Center

Clay Cooley Nissan responded

Hello Elbertdallas, Thank you for your feedback! We're thrilled to hear that you found our service great and appreciated the quick turnaround on your car repairs. We strive to provide efficient service, including pickup and delivery, so it’s wonderful to know you were satisfied with that aspect. We understand that repair costs can be a concern, and we appreciate your understanding. Your gratitude means a lot to us, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Palacioreina34, Thank you for your feedback! We're thrilled to hear that Mr. Torres was very helpful and that your experience was quicker than expected. We strive to provide efficient service, and it's great to know we met your needs. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Ccervantes214, Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Entendemos que tres horas de espera son inaceptables y que recibir su camioneta sucia es frustrante. También nos disculpamos por la falta de disponibilidad de la llave que solicitó; entendemos que esta es una necesidad importante y estamos trabajando para resolver este problema. Agradecemos su paciencia y le invitamos a contactarnos directamente para abordar sus inquietudes y encontrar una solución adecuada. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Redluis, Thank you for your positive feedback! We're thrilled to hear that our service met your expectations regarding wait time and that our representative provided knowledgeable assistance. We strive to offer professional service and appreciate your recognition of our team's efforts. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Skippertribe, Thank you for your kind words! We're thrilled to hear that you found our service fast, friendly, and thorough. Your recommendation means a lot to us, and we are committed to providing excellent service for all your needs. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Mmsmith68, We sincerely apologize for your experience and understand your frustration with the ongoing repairs to your truck. It is unacceptable that you have had to return so frequently and have not received a response from management. We take your concerns seriously and are committed to improving our service. Please reach out to us directly at [contact information] so we can address your situation promptly and ensure a resolution. Thank you for bringing this to our attention. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Zeta77etsu, Thank you for your feedback. We're glad to hear that you found our service good, but we regret the long wait and lack of communication from your service advisor. We understand how important timely updates are, and we are committed to improving in this area. Your insights will help us enhance our communication with customers. We appreciate your patience and hope to provide a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Elliott700, Thank you for sharing your experience with us. We're glad to hear that the oil leak issue was resolved and that you were able to bring your car back for the necessary repairs. We appreciate your feedback and are committed to providing quality service to ensure our customers feel safe and satisfied with their vehicles. If you need any further assistance or have additional concerns, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Rabirk258, Thank you for your feedback! We're glad to hear that you found our oil change service to be inexpensive and that you appreciated the lack of pressure to add on additional services. We apologize for the longer wait time on December 31st, as it can be a busy day for us. Your understanding is greatly appreciated, and we hope to see you again soon for your next maintenance needs! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lavernhill12, Thank you for your fantastic feedback! We’re thrilled to hear that our technician provided attentive service and kept you informed throughout the process. Our team strives to ensure a great experience for our customers, and it's rewarding to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000