Clay Cooley Nissan - Service Center

Clay Cooley Nissan responded

Hello Jvallejowove23, thank you for taking the time to leave us feedback about your experience with us. It’s concerning to learn that you felt our service was inadequate and that you encountered issues with your vehicle. We strive for professionalism and transparency, and it's troubling to hear comments suggesting otherwise. Your feedback is invaluable, and we'll address this internally to ensure it doesn’t happen again. Please reach out directly so we can assist you further and work towards a resolution. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Thadiusbrechbuhler, Thank you for your wonderful feedback about Shane in the Service Center. We are thrilled to hear that he went above and beyond to address all your needs and ensured that Easycare was attentive to your situation. It's great to know that you felt confident in his ability to take care of things. Your appreciation is truly valued, and we wish you a Happy Thanksgiving! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Jaa2445austin, Thank you for your positive feedback! We're glad to hear that Shane was efficient and informative regarding the work on your car. Communication is key, and we appreciate that he kept you updated on any changes made to the original work discussed. Your satisfaction is our priority, and we're here to assist you with any further needs. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Rashardbennett7, Thank you for your kind words! We truly appreciate your feedback and are glad to hear that you feel we care about your safety. It's important to us that our customers know we prioritize their well-being over simply making a sale. Your support motivates us to continue providing a safe and caring environment for everyone. We look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Sisterwit, Thank you for your kind words! We're thrilled to hear that you experienced great service and excellent quality during your visit. It's wonderful to know that your service advisor kept you informed and was timely in addressing your needs. We strive to provide the best experience possible, and your feedback reinforces our commitment to customer satisfaction. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Dianna.white2015, Thank you for sharing your experience! It sounds like Michael truly excelled in providing exceptional customer service. Keeping customers informed is such an important aspect of ensuring a positive experience, especially when it comes to vehicle service. It’s great to hear that he made the process seamless and transparent for you. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Deneshala123, Thank you so much for your wonderful feedback! We're thrilled to hear that Kai provided you with amazing customer service and made your experience quick and helpful. Your satisfaction is our top priority, and we appreciate the 10/10 rating! We look forward to serving you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Bobcat2540, Thank you for sharing your experience! It's fantastic to hear that you've consistently received friendly service at Clay Cooley and that their work meets your expectations. Customer satisfaction is so important, and it sounds like they truly prioritize it. Your appreciation will surely encourage the team to keep up the great work! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Nita, Thank you for your positive feedback! We're thrilled to hear that you find our service to be very good and that we take care of your car well. Your satisfaction is our top priority, and we appreciate your trust in us. If you need any further assistance or have questions, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Quartermanely, Thank you for your kind words about our customer service! We’re thrilled to hear that C’ean Johnson provided thorough assistance with your car maintenance. Our team strives to ensure a positive experience for all our customers, and it’s wonderful to know that we met your expectations. Your appreciation motivates us to continue delivering exceptional service. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000