Clay Cooley Nissan - Service Center

Clay Cooley Nissan responded

Hello Ans6, Thank you for your positive feedback! We're thrilled to hear that you experienced excellent customer service with our oil change and tire rotation, completed within an hour. Our team strives to provide efficient and high-quality service, and it's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Binagirl, Thank you for your kind words about Courtney! We are thrilled to hear that she was able to address all your questions and concerns with professionalism and courtesy. Our team strives to provide excellent service, and your feedback is greatly appreciated. Wishing you a wonderful holiday season! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Jermal, Thank you for sharing your concerns regarding the warranty coverage. We understand the frustration with the wording that may imply support for preventive maintenance when it only covers failures. Your feedback is valuable, and we will review our communication to ensure it accurately reflects our warranty's intent. We appreciate your desire to prevent issues before they arise and are committed to enhancing our customers' experiences. Please feel free to reach out for any further clarification or assistance. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Shan, Thank you for your kind words! We're thrilled to hear that you find our team friendly, helpful, and informative regarding your car maintenance. It's wonderful to know that each visit provides you with new insights into caring for your vehicle. Your satisfaction is our priority, and we look forward to continuing to support you in maintaining your car. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Dottie, Thank you for your feedback. We’re glad to hear that this time met your expectations, but we sincerely apologize for the prior experience where you were left without notice and wasted an entire Saturday. We understand how frustrating it can be, especially when it's your only day away from work. Your input is invaluable, and we are committed to improving our communication to ensure a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Mhmorris1942, Thank you for your kind words! We're thrilled to hear that our friendly service has consistently met your needs and that we have been able to address all your questions in a timely manner. Your satisfaction is our priority, and we appreciate your feedback! Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Bishop Jl, Thank you for your kind words about our service representative! We're thrilled to hear that you had a great experience and that you'll be returning next week for additional services. Your satisfaction is our top priority, and we look forward to assisting you again soon. Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Yorkjaiden1015, Thank you for your kind words! We're thrilled to hear that you've been a loyal member of Clay Cooley Nissan for six years and consistently receive excellent service. Our team is dedicated to providing great customer service, and it's wonderful to know we meet your expectations every time you need your car serviced. We appreciate your continued trust in us and look forward to serving you for many more years to come! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Terri, Thank you for your kind words about our service! We’re thrilled to hear that you found our prices fair and our staff attentive to your vehicle's needs. Providing informative and exceptional service is our priority, and your feedback reinforces our commitment. We look forward to continuing to meet your vehicle's needs in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Bryson_the1ne, Thank you for your positive feedback! We’re thrilled to hear that you were very pleased with your car service and that Elias Torres provided you with excellent support. It's wonderful to know that he was able to address all your questions effectively. We appreciate your recognition of his hard work and dedication. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000