Clay Cooley Nissan - Service Center

Clay Cooley Nissan responded

Hello Dthriler, Thank you for your feedback regarding your recent experience. We apologize for the oversight in addressing the service engine light and VDC light during your 100+ check. We understand how important it is to ensure all aspects of your vehicle are thoroughly examined, including fluid levels. Your comments will be taken seriously as we strive to improve our services and communication regarding what each service entails, such as an oil change. We appreciate your input and hope to provide a better experience in the future. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Spickering1, Thank you for your wonderful feedback! We're thrilled to hear that our service was excellent, fast, and efficient. It’s great to know that our helpful team got you in and out quickly. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Luwelasohntx, Thank you for your feedback! We're glad to hear that your last visit went smoothly and that you didn't have to wait long for your car. We strive to provide efficient service and appreciate your recognition of our efforts. Your satisfaction is important to us, and we look forward to serving you again soon. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Thank you for your feedback! We’re glad to hear that you find us conveniently located and have received excellent service. We appreciate your suggestion regarding service advisors updating customers on their vehicle status, as communication is key to ensuring a positive experience. We will make sure to address this with our team to enhance our service further. Your input is invaluable, and we look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Celestinerogers, Thank you for your feedback! We're glad to hear that the part was ordered and arrived quickly, allowing us to complete the service without a long wait. It's wonderful to know that our service person was polite and provided you with informative guidance. We strive to deliver efficient and courteous service, and your satisfaction is our priority. We appreciate your support and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Celestinerogers, Thank you for your positive feedback! We're thrilled to hear that our service person was very polite and took the time to explain everything in detail. Providing clear communication is essential to us, and it’s great to know that you found the information helpful. We appreciate your review and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Ms.house, We understand your concern regarding the removal of your vehicle to C S Lee Tire & Auto Goodyear without your authorization. We take such matters seriously and strive to ensure our customers are informed and comfortable during any service process. Please reach out to us directly so we can address your situation and provide clarity on our procedures. Your feedback is invaluable in helping us improve our services. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Deborahyfranklin, Thank you for your kind words about Mr. Leo's service! We are thrilled to hear that he provided you with a thorough breakdown of your repair needs and demonstrated professionalism throughout the process. Our team strives to deliver excellent customer service, and it’s always rewarding to know when we succeed. We appreciate your feedback and will make sure to share your compliments with Mr. Leo. Thank you for choosing us! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Aevelyn617, Outstanding Service at Clay Cooley NissanI had an amazing experience at Clay Cooley Nissan. The staff was professional, friendly, and attentive, making the entire process smooth and stress-free. They went above and beyond to ensure I was satisfied and confident in my decisions. Highly recommend this dealership for exceptional service! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Christiancuevas65, Thank you for your kind words! We're thrilled to hear that you are satisfied with the service we provided for your car and that it’s always clean when you pick it up. Our team takes pride in delivering quality results and ensuring our customers leave happy. We look forward to serving you again in the future! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000