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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
395 Reviews
Call Service Center (855) 745-4401

395 Reviews of Clay Cooley Nissan - Service Center

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March 12, 2025

Great customer service, friendly atmosphere and Job well done. I recommend it. I will definitely continue to bring my car back for service. More

by mcgr0127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
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Mar 16, 2025 -

Clay Cooley Nissan responded

Hello Mcgr0127, Thank you for your kind words! We're thrilled to hear that you experienced great customer service and enjoyed the friendly atmosphere. Your recommendation means a lot to us, and we're glad that you plan to continue bringing your car in for service. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 10, 2025

They do not keep you updated. Advisor Courtney Archer is the worst. She avoided me the whole time my car was at the Dealer ship. Even on pickup day she went to lunch at the same t More

by ieshiamathis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Archer, Shawn Pickering
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Mar 13, 2025 -

Clay Cooley Nissan responded

Hello Ieshiamathis, We sincerely apologize for your experience with our service and appreciate your feedback. It is concerning to hear that you felt unacknowledged by Advisor Courtney Archer during your visit, particularly on pickup day. We strive to maintain clear communication and professionalism, and we regret that we fell short in this instance. Your comments will be addressed internally to ensure our team improves moving forward. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. Clay Cooley Nissan

March 04, 2025

People who there to serve u are very professional kind and very nice and have pleasant attitude. More

by slickyslickdn10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Mar 08, 2025 -

Clay Cooley Nissan responded

Hello Slickyslickdn10, Thank you for your kind words about our team. We strive to provide professional and friendly service, and it's wonderful to hear that our staff's pleasant attitude made a positive impression on you. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 03, 2025

Great dealership everyone is very kind and everyone works together. Was very pleased with my services. More

by tsj8693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Perez
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Mar 08, 2025 -

Clay Cooley Nissan responded

Hello Tsj8693, Thank you for your kind words! We're delighted to hear that you found our dealership to be a great place with a kind team working together. Your satisfaction is our top priority, and we’re thrilled that you were pleased with the services you received. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 03, 2025

The service was nice. They also repaired a flapping piece of plastic below my car. More

by tiffanys.kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres, Shane Holcomb
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Mar 08, 2025 -

Clay Cooley Nissan responded

Hello Tiffanys.kirk, Thank you for your positive feedback! We're glad to hear that you found our service nice and that we were able to address the flapping piece of plastic under your car. Your satisfaction is important to us, and we strive to provide quality repairs and excellent customer service. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 03, 2025

Excellent I love it they was great and did a great job and they really kept me up date what was going on More

by roneyo214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Holcomb
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Mar 08, 2025 -

Clay Cooley Nissan responded

Hello Roneyo214, Thank you for your excellent review! We're thrilled to hear that you loved our service and that our team did a great job keeping you updated throughout the process. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We appreciate your feedback and look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 03, 2025

Jeff treated me like a valuable customer. Service was done quickly, and I was out the door. More

by Danita111266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Wittman
Report | Print
Mar 08, 2025 -

Clay Cooley Nissan responded

Hello Danita111266, Thank you for your kind words about Jeff and the service you received. We're delighted to hear that you felt valued and that your experience was quick and efficient. Our team strives to treat every customer with the utmost respect and ensure a smooth process. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 01, 2025

Good experience from start to finish. Customer service was outstanding. Friendly and very helpful service. More

by ddbrown286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Mar 03, 2025 -

Clay Cooley Nissan responded

Hello Ddbrown286, Thank you for your positive feedback! We’re thrilled to hear that you had a good experience from start to finish. Our team takes pride in providing outstanding customer service, and it’s wonderful to know that you found our staff to be friendly and helpful. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 28, 2025

Courtney was helpful and answered all of my questions at both visits . Would recommend her. More

by natashagaines87
Recommend Dealer
Yes
Employees Worked With
Courtney
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Mar 02, 2025 -

Clay Cooley Nissan responded

Hello Natashagaines87, Thank you for your kind words about Courtney! We’re thrilled to hear that she was helpful and able to answer all of your questions during both visits. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 28, 2025

Jeff was very polite and knowledgeable and the service was pretty quick on a Saturday More

by chelseavernon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff from the service dept
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Mar 03, 2025 -

Clay Cooley Nissan responded

Hello Chelseavernon12, Thank you for your feedback! We're glad to hear that Jeff was polite and knowledgeable during your visit, and that you experienced quick service on a Saturday. We strive to provide excellent service, and it's great to know we met your expectations. Your comments are appreciated and will be shared with our team to continue improving our customer experience. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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