Clay Cooley Nissan - Service Center

Terrible I purchased a pre-owned certified vehicle that my salesman brought out for me to test drive a block. Before the deal I asked for a CARFAX that he did I purchased a pre-owned certified vehicle that my salesman brought out for me to test drive a block. Before the deal I asked for a CARFAX that he did not provide until after the deal was closed. The car has emissions problems and acceleration problems that needed to be fixed. The vehicle would not pass inspection per the carfax. I have had the car 5 days and it has been to the dealer twice. Yesterday I contacted the service department manager and my salesman to let them know the vehicle would not go over 40mph and wouldn’t shift properly. The service manager advised that he would have a rental waiting for me upon my arrival today. He said he would be in at 7:30 and was not. The lady in the rental area acted as if she spoke with him and told me I they could not provide the rental until the unit was diagnosed. Now they have me late for work, and without a car and now they have to shuttle me. I don’t like the deception that goes on with this dealer. I am going to open a claim with the cfpb about their sales practices and how they stick you with high interest rate loans with NISSAN. I hate this dealer and the service they provide. They should be xxxx completely down More

I purchased a car from Clay Cooley six days ago and the tran I don't know what to do or think seeing how I just got the vehicle now I'm stuck without a car again and unable to get to work and take my children to I don't know what to do or think seeing how I just got the vehicle now I'm stuck without a car again and unable to get to work and take my children to school we are not on the bus line I wish they would have fixed the car before they put it on the lot to be purchased I pray they fix it and do not attempt to charge me for it also I don't know when it will be fixed More

Oil change and fuel pump Sitting in San marcos nissan. Tech and advisor take me out to show me that oil. Cap was missing. I have oil everywhere. Clay. Cooley was the last one Sitting in San marcos nissan. Tech and advisor take me out to show me that oil. Cap was missing. I have oil everywhere. Clay. Cooley was the last one to do the service as it is a new vehicle with about 7500 mile on it and.oil all was a quart low. After 5 days on my last service I picked up my vehicle just to find my front seats were laid-back and my radio was on a different station all together. How can your techs be so unprofessional and still keep their jobs. I have every thing documented with photos. I hope my engine is ok. If not then we will be talking. More

Unable to repair simple issues If I could give this dealership no stars I would. They are rude, incompetent and unable to clearly communicate any issue. I bought my Murano about 2 If I could give this dealership no stars I would. They are rude, incompetent and unable to clearly communicate any issue. I bought my Murano about 2 months ago, I have not been able to use the USB1/AUX port since I bought the car. Took the car to Courtesy Nissan (DO NOT GO THERE EITHER!!) and to Clay Cooley, first trip, we need to order the part, ok. Second trip, we ordered the wrong part. Third trip, while we do not have the resources or time to correctly repair the USB1/AUX port. Each time, it took 2 or more hours out of my day and still today I do not have a working port. The rep Shounda is an idiot and does not know what a USB port is suppose to do. More

No Clear Communication My Nissan broke down a few weeks ago and between then and now (roughly 3 weeks later) is the time that it's taken for me to be back in it. When I fir My Nissan broke down a few weeks ago and between then and now (roughly 3 weeks later) is the time that it's taken for me to be back in it. When I first spoke with someone, I was told that once they figured out the issue he would get back to me with what the issue was, then if I chose to have the service done I would receive a rental while they worked on it, since the rental was covered in my extended warranty. The next communication I received from Nissan (about a week and a half later) was a voicemail from the man telling me my car was ready. I never received any communication about the progress of the whole ordeal. In the meantime, I tried to reach out to him to get status updates, only to be met with holding music for half-hour increments, sometimes being hung up on, then calling back to be immediately sent to holding music. In other words, I could not get in touch with the service professional at all. When I finally did (another few days later), I was given some insight into the issue, but told that the true problem would not be fixed because of concerns with the warranty company. I won't go into all the details here, but my biggest issue with this is the lack of communication between Nissan and me about my car. I was forced to inconvenience others and use their cars while I waited because I was under the impression that I would have a rental...although I had to drive around for nearly 3 weeks while waiting. Long story short(ish), the communication was absolutely unprofessional and unappreciated, and I came out of the entire ordeal with the greatest degree of satisfaction. I will be reaching out to higher management to better understand their policies on customer service, because I'm not quite sure what was given to me. If there are any stars tied to this review it's only because I have to give at least one. More

Service Department Inefficient and unresponsive I have been using this dealership for 8+ years for service. Recently I had a problem where my car was frequently not starting. They had it for 5 days, I have been using this dealership for 8+ years for service. Recently I had a problem where my car was frequently not starting. They had it for 5 days, replaced the battery and said it was fixed. 2 days later, the issue started again. They have had my car for 3.5 weeks now and continue to not return my calls or update me on the status. I even had the Service manager promise to call me back on the same day and fail to do so. At one point, they told me that they would look into getting me a rental car. That was 1.5 weeks ago and I have not heard back since. When I last called, they told me there were no notes on my vehicle even though I have called at least 10 times to tell them what is going on each time. I am very disappointed in this service and treatment. More

DONT GO HERE ! i regret getting anything here took my 2016 rouge two get fixed the first time . took it back thur 6/22/2017 its still there i keep calling and i get i regret getting anything here took my 2016 rouge two get fixed the first time . took it back thur 6/22/2017 its still there i keep calling and i get getting put on hold i ask to talk to jorge he dont call back get put on hold ask for the manager get put on hold . this is so unorganized unprofessional ! im still on hold! if their would have fixed it right the first time they dont care about their customers !!!!! More

New car in the shop I took my new car to the shop for issues. One issue was explained by a tech that another said was not true. And the other issue was not fixed, but mad I took my new car to the shop for issues. One issue was explained by a tech that another said was not true. And the other issue was not fixed, but made worse. I actually tried to trade the new car in for another and they tried to jack up the price on the other car and low ball mine. We have 2 Nissans and will never do business here again. More

Only had the car 2 months I have had my car two months and already broke down twice!!!! The first time went thru he'll just to get the car back from being repaired!! I'm back a I have had my car two months and already broke down twice!!!! The first time went thru he'll just to get the car back from being repaired!! I'm back again transmission is gone in the car!!!! 2 months of having this car and I'm going thru xxxx!!! But they still want my payments and on time at that!!!! I tried to stick it out here and give them a chance but they disappoint me all the way around !!! DO NOT TAKE UR MONEY HERE!!! YOU WOULD BE A FOOL JUST LIKE ME!!!!! More