Clay Cooley Nissan - Service Center

service advisor was excellent Lionel Valdez was a great help to me on seeing what I needed for my Nissan , he was very courteous explaining to me everything I had already had done Lionel Valdez was a great help to me on seeing what I needed for my Nissan , he was very courteous explaining to me everything I had already had done and what services I needed on today to keep my Nissan up on its matinees... More

Excellent Service Thank you Lionel Valdez for taking care of my baby when i bring here in for service. It is because of you why i bring my vehicle there still. Before i Thank you Lionel Valdez for taking care of my baby when i bring here in for service. It is because of you why i bring my vehicle there still. Before i would dread bringing my car in for service, but now i look forward to seeing your smile and getting great customer service. Thank you Clay Cooley for bringing this young man aboard. God Bless Ms. Brown More

Worthwhile and customer satisfaction!! When I came into the service department I was immediately greeted by an employee. The employee introduced me to Lionel Valdez and he was extremely hel When I came into the service department I was immediately greeted by an employee. The employee introduced me to Lionel Valdez and he was extremely helpful. I think it is awesome how he guaranteed me that he can help service my car and I truly appreciate it. Customer service is extremely important because it help build friendly relationships. I am happy that clay cooley has an employee like Lionel Valdez and this is a very reputable dealership. I will tell my family and friends how rewarding my experience has been. Thanks, Mr. Lionel Valdez More

Excellent Customer Service I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he con I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he contacted me and explained to me what was going on with my vehicle. He helped me figure out what was most important to be done first since I couldn't have all of it done at one time. He explain the importance of having the items done first. I will come back and request for him because he was very helpful and caring and you don't find that with most dealerships especially when dealing with a female. I highly recommend him and I will recommend him to my family and friends. More

It was a great experience I went to Nissan this morning and was helped by Lional Valdez. He did a great job with taking care of get my car. He his great customer service skills I went to Nissan this morning and was helped by Lional Valdez. He did a great job with taking care of get my car. He his great customer service skills. He also has a great personality. Thank you, More

Scam Artists Service department is a huge scam. I have the nissan service plan, but they repeatedly told me they couldn't find it in the system even though I've ha Service department is a huge scam. I have the nissan service plan, but they repeatedly told me they couldn't find it in the system even though I've had the plan for 3 years and there has never been a problem finding it before and I've been to several different dealerships to have my oil changed, including Clay Cooley Nissan 3 different times. Service guy was rude and said that their department has lost $40,000 to people who claimed to have service plans when they didn't(not my problem). He said that if I wanted an oil change it would be $50, even though there were ads all over the place saying that an oil change was only $34. Took my car to trophy nissan a week later and they had no problems finding my service plan and doing my oil change. More

Service Dept good/Salesmen were vultures My experience with the service dept was good both times I went. Antonio was the person in the service dept that was handling my car. He was nice and d My experience with the service dept was good both times I went. Antonio was the person in the service dept that was handling my car. He was nice and displayed great customer service skills; however, the salesmen invaded the service area like vultures during my first visit. (I guess there weren't any customers up front to harass.) I told the one on my first visit that I was happy with my vehicle and didn't want another car payment at this time. He kept up his sales tactic, so I had to ignore him until he found someone else to bother. During my second visit, another salesman sat near me and started with the pleasantries. I immediately informed him I was not interested in another vehicle and I didn't want to waste his time. I guess he was offended because he got short with me. Borderline rude to be trying to get my business. I knew then the niceness was over. He gave me his 2 cents and got up and left. What kind of salesman was that?! Not good business. More

The worst service experience of my life. Taking our car in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qual in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qualities. We not only had to initiate all phone calls, but were forced to go to the dealership twice for status updates since the service center frequently does not answer the phone. They show no interest in providing even a hint of customer satisfaction. Stay away! More

I went in for a tire that had gone low 4 times the last 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The same tire. I will never recommend Nissan while this problem persists. More

I went to this dealership for something as simple as a low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same problem and they said nothing was wrong the light came back on so I went back again and Chris was so darn rude and defensive. I asked to speak to the manager who happened to be Robbie and he refused to see me. Yet he was able to speak to all these customers who came in after me. Just horrible customer service dont waste your time. More