Clay Cooley Nissan - Service Center

Service The service advisor Matthew Jones was great. The Manager Ray Jones was great also. The timing was excellent not a very long wait the second time aroun The service advisor Matthew Jones was great. The Manager Ray Jones was great also. The timing was excellent not a very long wait the second time around. More

Transmission issue I took my car back to the lot I purchased it from due to the fact the transmission wasn't pulling properly and wouldn't catch up to speed at times. Th I took my car back to the lot I purchased it from due to the fact the transmission wasn't pulling properly and wouldn't catch up to speed at times. The finance company scheduled the appt. for a Thurs. morning at 9. I get to the location I purchased it as instructed to, and due to the fact it was still in my 30 days. From Thurs to Tues I got the run around. I had to pay for a rental car during this time to get back and forth to work because I didn't purchase the vehicle from the new side. I picked up the car Tues and it ran a lil smooth but within the next couple of days it started to hesitate at certain times and you can smell fluid burning through the vents. I took the car to a well known transmission shop and asked if a NEW transmission was installed would it drive like it was driving. I was informed that no new transmission was installed and that they may have flushed the transmission instead. From Thurs to Tues they kept my car stating a NEW transmission was being installed. It's now 3 weeks later and I'm back dealing with the SAME problem as before. I haven't made my 2nd payment but yet there is a major problem. This company is sad. I'm thinking I'm just take my payment and go elsewhere and park their lemon vehicle back on their lot. They're too busy saying it will affect my credit if I do so....hmmm I beg to differ because I was sold a lemon and instead of fixing the problem they patched it long enough to be out of my 30 day warranty. I may as well should've went to Mega Motors for a healthier lemon if I money to throw away like I'm doing now. Run for the border do not buy here. More

Excellent Service The Service Manager Ray Christian went above and beyond to assist with having my vehicle serviced. Unwilling to leave a customer waiting, he quickly t The Service Manager Ray Christian went above and beyond to assist with having my vehicle serviced. Unwilling to leave a customer waiting, he quickly took my service request thoroughly explained the services that would be provided and assured me the wait would not be long. He ultimately provided the ideal customer service experience. Being a customer here over 2 years, I’ve never received such excellent service. Ray is an angel to this service center, thanks again Ray More

Some do care There's an old saying 'People don't care what you know until they know you care" After a violent interaction with three sales managers at Clay Cooley There's an old saying 'People don't care what you know until they know you care" After a violent interaction with three sales managers at Clay Cooley Nissan in Dallas. I had a totally different experience with the Service Manager (Ray Christiansen). I was upset after the violent interaction with the sale managers, so I told Ray ( the service manager) to give me the keys to my vehicle so I could leave. He said, "don't leave because I want to make it right". I told him the only thing that can make it right is for Clay Cooley to pay for the repairs to my vehicle that should have been done before I bought it. Ray said, "leave it here, let me see what I can do". So I left it, about an hour later he called and said the repairs were been done at no expense to me. Thank God for people who do care. More

Mansplaining in a sauna I needed a routine oil change and booked an appointment at the service center. Upon arriving on time, I was told that it would take 1.5 HOURS to chan I needed a routine oil change and booked an appointment at the service center. Upon arriving on time, I was told that it would take 1.5 HOURS to change the oil. It took over 2.5 hours of waiting in their barely air-conditioned waiting room even with an appointment. I received 0 updates for the duration of the 2.5 hours. To make things better: - One of the male workers talked to me like a car having two different air filters was unimaginable for my Y-chromosome lacking brain. I told him I knew that cars had multiple air filters for different purposes. He continued talking over me. - A sales man made the mistake of trying to get me to lease a new car. Both the look of disappointment when I told him that I own my car and the curtness of his questions was not appreciated when I was trying to work from the waiting room. - I filled out the paper work when they said it would be ready, but surprise! It was going to take another 7 minutes to wash the car. It actually took 15 minutes. As an added bonus their version of a "really good job" for washing is almost as disappointing as everything else about this dealership. - I was told I would receive a "report card" to fill out about the service (thankfully the male same male work that explained the air filters to me decided that my feminine mind couldn't grasp the word "survey", so he kindly broke it down to the term "report card" for me). I never got an email with the survey. When I messaged the dealership online for one, I received an email about buying a Nissan within about 15 minutes. I would rather drive extra and either go to the Arlington dealership or go elsewhere for routine maintenance. Based on what I saw, the dealership seems like it's hurting for business and has some questionable business practices for leasing/sales. The service center employees for the most part seemed like they'd rather be elsewhere (as I would also). More

Service Center SUCKS! I always take my vehicle to get serviced (oil change) at the Clay Cooley in Irving, but this time around I chose to use the location in Dallas off of I always take my vehicle to get serviced (oil change) at the Clay Cooley in Irving, but this time around I chose to use the location in Dallas off of LBJ freeway due to it being closer to my job, bad choice! I scheduled an app 2 weeks prior & when I arrived I was told they did not have a filter for my car so I needed to go back the next day & they would service the car right away. I arrived the next day at 5pm and I did not get out of there until 7pm. Also, the location in Irving always sends me an email the day after giving me all the info on my car. I did not get that report from them. I will never go back to this location!! More

Wonderful Very simple. This service advisor Blake Ness is a breath of fresh air. I will never go anywhere else for my service needs Thank you Blake Ness. Very simple. This service advisor Blake Ness is a breath of fresh air. I will never go anywhere else for my service needs Thank you Blake Ness. More

False diagnostic results without doing any diag test Don't waste ur time & money. I took my car to Nissan dealer thinking they were going to be honest and they were not. The diagnostic test was never don Don't waste ur time & money. I took my car to Nissan dealer thinking they were going to be honest and they were not. The diagnostic test was never done and the service that was being recommended was replace transmission and 2 other things totaling $6800 to fix. I took it to aammco transmissions and found out that it needed a tuneup and transmission was fine. I only,spent $900 to repair and works great. Don't ever trust Clay Cooley service. They are liars, theives and have the worst reviews I have ever seen. I don't give them any stars. More