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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
378 Reviews

378 Reviews of Clay Cooley Nissan - Service Center

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July 06, 2024

Dealership customer service was great on time kept me informed on vehicle called when it was ready car was very clean when o picked up 5 star setvive More

by johnson_albert214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bj , Dominique Dou
Jul 09, 2024 -

Clay Cooley Nissan responded

Hello Johnson_albert214, reviews like this give us motivation and help us ensure we provide high-quality care! Thank you for your praise and kind comments about our team here at Clay Cooley Nissan! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 30, 2024

its ok. not the best but ok. Car wash and vacume could be better. all cars should be sanitize when finish in service More

by BRANCH.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blane Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Clay Cooley Nissan responded

Hello Branch.j, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (972) 709-2000 so we can work towards a resolution. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Clay Cooley Nissan

June 23, 2024

great place . Every time I bring my car in for service they do a good job, eveen when they are really busy! The whole staff was nice and professional. More

by MRQ8CAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kallie Wike
Jun 25, 2024 -

Clay Cooley Nissan responded

Hello Mrq8caj, thank you for sharing your positive experience! We are happy to pass along your comments to the team here at Clay Cooley Nissan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 19, 2024

I was very disappointed in my services and expected more highly great customer service , and my car was damage when I only went for oil change More

by FULLERJOSLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Jun 21, 2024 -

Clay Cooley Nissan responded

Hello Fullerjoslyn, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We look forward to hearing from you, Clay Cooley Nissan

June 19, 2024

Great place with great advisors that assist when needing assisting and the advisor came right out to my car as I showed up didn’t even have to wait! More

by WESLEY751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley bozewicz
Jun 21, 2024 -

Clay Cooley Nissan responded

Hello Wesley751, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! Clay Cooley Nissan

June 18, 2024

I have been going here for about 2 years now an my experience is the same every time, just great!! More

by MONIQUESTEWART85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Moniquestewart85, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Thank you for your praise and kind comments about our team! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 18, 2024

Very disappointing. Did not do the work that was asked to be done but charged me for it! I had to bring my SUV back and it was still not fixed. More

by TREID1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Treid1978, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We look forward to hearing from you soon. Clay Cooley Nissan

June 18, 2024

This week was awesome Time limit Mr Fredrick check me took care of my car I was Satisfied with the service More

by HYNSONVIOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Whitaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Hynsonviola, thank you so much for the positive review about Mr. Fredrick! Your wonderful feedback and rating mean a lot to us! If you have any further questions, please don't hesitate to reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 18, 2024

Fredrick and Michelle made my experience top notch. They ensured I had everything that I needed and gave me the best customer experience. More

by J. Banks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frederick Duncan and Michelle
Jun 19, 2024 -

Clay Cooley Nissan responded

Hello J. Banks, we're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan. Your satisfaction is our top priority! Thank you for sharing your positive experience with Fredrick & Michelle! We're looking forward to your next visit with us! If you're ever in need of more help, please let us know! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 17, 2024

Nice and friendly technician. Fast and friendly service. Courteous and friendly without a long wait More

by SHEILABROTHERS1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Departent
Jun 18, 2024 -

Clay Cooley Nissan responded

Hello Sheilabrothers1965, we're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan. We're looking forward to your next visit with us! If you're ever in need of more help, please let us know! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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