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312 Reviews of Clay Cooley Nissan - Service Center
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August 01, 2020
Need better social distancing The service advisor was exceptional! The waiting area for the service department is not conducive to the social distancing rules. The chairs are t The service advisor was exceptional! The waiting area for the service department is not conducive to the social distancing rules. The chairs are too close. A lady sitting in front of me was coughing without a mask on! The clerk at the window taking payments was not friendly, it was as if he didn't want to be bothered. Not impressed with this service department. More
by jharris469
Employees Worked With
Lashondra Neal
May 15, 2020
No concern for customer safety I arrived at 935 for a 10 o'clock appt. There were 6 service people in various cubicles. None were wearing masks. The courtesy greeter was wearing I arrived at 935 for a 10 o'clock appt. There were 6 service people in various cubicles. None were wearing masks. The courtesy greeter was wearing one however. A serviceman finally came out. He did not introduce himself and was not wearing a mask. I asked him if masks were required. He said, "No. I haven't worn a mask since this whole thing started." I thought, "He's bragging". So I politely explained to him that the mask was to help protect me because I was over 65 and had underlying conditions. I then asked if he would find someone to help me who would wear a mask. He went looking. In the meantime, a salesman came out. I asked if anyone at this dealership wore mask (he was carrying one). He said, "We all have masks" as he proceeded to put his on. I explained to him that I needed someone to help me who wore a mask. He took off looking for someone. At 947 the 1st rep walked through. He still wasn't wearing a mask nor did was he accompanied by another service member who would wear a mask. I was extremely frustrated. I informed him that we would just find another dealership to help us. More
by paulajm2004
Employees Worked With
Did not get names.
March 12, 2020
I would like to thank Richard over there at Clay Cooley Nissan. He did a wonderful job gathering information for me and providing constant great customer service though out the whole process all the way to Nissan. He did a wonderful job gathering information for me and providing constant great customer service though out the whole process all the way to driving off the lot. I traveled all the way from Monroe, La and I left very happy. I would definitely come back again and I recommend Clay Cooley Nissan in Dallas tx. More
by wsdavis1215
Employees Worked With
Richard
November 21, 2019
This dealership has always gone above and beyond for me. I am pleased by the staff from the time I pull my car in until the time i leave. I am pleased by the staff from the time I pull my car in until the time i leave. More
by Txsarabeth
Employees Worked With
STEPHANIE M., Erica Moran
November 05, 2019
Quality Service Excellent customer service and awareness,, Lashonda Neal took the time to consult other facility to bring my issue with service contract to a solution Excellent customer service and awareness,, Lashonda Neal took the time to consult other facility to bring my issue with service contract to a solution. Thank you for a job well done More
by Swiss
Employees Worked With
Lashonda Neal
October 05, 2019
Great service Top notch service always professional and courteous. Nissan makes and excellent product and Clay Cooley does their part to make it an excellent experi Top notch service always professional and courteous. Nissan makes and excellent product and Clay Cooley does their part to make it an excellent experience. A plus service all the way. More
by Jim b
Employees Worked With
Erica Moran
September 20, 2019
Amazing Go see Omar he treats you like royalty!!!! Thank you soo very much!!! Both times he has made the process very easy he is super knowledgeable an just a Go see Omar he treats you like royalty!!!! Thank you soo very much!!! Both times he has made the process very easy he is super knowledgeable an just a true asset to the service dept. More
by Steenstella
Employees Worked With
Omar
September 18, 2019
Service Repairs Clay Coolidge provides outstanding service. The service providers and technicians are very experience and go the extra mile to enhance customer sati Clay Coolidge provides outstanding service. The service providers and technicians are very experience and go the extra mile to enhance customer satisfaction. Keep up the outstanding work! More
by Dee Dee
Employees Worked With
Jay Harrison
