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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
385 Reviews
Call Service Center (855) 745-4401

385 Reviews of Clay Cooley Nissan - Service Center

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August 23, 2024

Outstanding customer service by all the employees I came in contact with at the dealership. More

by roland.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Sheppard
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Clay Cooley Nissan responded

Hello Roland.lynn, Thank you for your kind review; we are happy to pass along your comments to the team here at Clay Cooley Nissan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 22, 2024

I always come back to this dealership because they value their customers and offer great customer service! More

by JACQUELINESGRIMES
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Aug 24, 2024 -

Clay Cooley Nissan responded

Hello Jacquelinesgrimes, We appreciate you taking the time to leave us this feedback, Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Clay Cooley Nissan

August 22, 2024

Excellent Services from Clay Colley Nissan appreciate the services. Plan to use your service in the future More

by WANDABRADSHAWMORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frederick
Report | Print
Aug 24, 2024 -

Clay Cooley Nissan responded

Wandabradshawmorgan, Reviews like this give us motivation and help us ensure we provide high-quality care! Thank you for your praise and kind comments about our team here at Clay Cooley Nissan! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 21, 2024

The service center was great as was my service advisor. The problem I did have is that I was referred to finance and sales because they didn’t show I had coverage to cover said service. I was offered to tr More

by TIGER1SKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Valle
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Osuji
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Clay Cooley Nissan responded

Hello Tiger1sky, we appreciate you taking the time to leave us this feedback. Reviews like this give us motivation and help us ensure we provide high-quality care. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. We look forward to speaking with you and hope you will consider us again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 18, 2024

My Service Advisor takes really great care of me and my vehicle getting me out as soon as possible while several services had been completed. Courteous, Quick, Thorough, Helpful and Compassion for their c More

by ANGEROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd McGriff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brodris Vernund
Report | Print
Aug 23, 2024 -

Clay Cooley Nissan responded

Hello Angerobinson, thank you so much for the positive review! We are very happy we could provide you with a positive experience! It's experiences like yours that really keep us motivated! We're looking forward to your next visit with us! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 18, 2024

It was easy making appointment for oil change, loved that they have a night drop off and we appreciate the fast and friendly service . Thanks to Jonathan P it was great and we will be back for sure . Keep u More

by MARILYNTACHIBANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Perez
Report | Print
Aug 23, 2024 -

Clay Cooley Nissan responded

Hello Marilyntachibana, We're so glad that we were able to go above and beyond your expectations! Thank you for your praise and kind comments about Jonathan P here at Clay Cooley Nissan. Please don't hesitate to reach out if there's anything additional we can do for you! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 17, 2024

Very satisfied with the service provided to me. Everything was explained and handled in a timely manner. More

by Eve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodis
Report | Print
Aug 19, 2024 -

Clay Cooley Nissan responded

Hello Eve, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 17, 2024

The dealership is okay. Do Ri Me Fo La Ti So. Hey Hey Hey Hey! More

by JAJA1468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Bozewicz
Report | Print
Aug 19, 2024 -

Clay Cooley Nissan responded

Hello Jaja1468, thank you for the high 5-star rating! We're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Clay Cooley Nissan

August 17, 2024

Don’t understand why I had to pay for a oil change with rewards points More

by SWEETSOLLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fredrick Duncan
Report | Print
Aug 18, 2024 -

Clay Cooley Nissan responded

Hello Sweetsollie, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

August 16, 2024

Technician skimped on oil change. Never checked a problem tire, almost got stranded with flat More

by KAPONY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kj
Report | Print
Aug 18, 2024 -

Clay Cooley Nissan responded

Hello Kapony2, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

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