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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
385 Reviews
Call Service Center (855) 745-4401

385 Reviews of Clay Cooley Nissan - Service Center

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September 16, 2024

would not advise any of my family or friends to do business with this location. Service center is a complete Joke!! The manager to service rep, really bad about keeping their word, from my time there, More

by michaelluckey621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
WILFREDO TORRES, Wilfredo Torres
Report | Print
Sep 17, 2024 -

Clay Cooley Nissan responded

Hi Michaelluckey621, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We look forward to speaking with you soon. Clay Cooley Nissan

September 15, 2024

The staff was very professional and Fredrick Duncan was the best staff there and he was the best More

by F_SHAW05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Report | Print
Sep 20, 2024 -

Clay Cooley Nissan responded

Hello F_shaw05, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy Fredrick could meet your expectations! We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan! Your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 13, 2024

The service technician was attentive and courteous. However; I would have given a 5 star rating if they would have vacuumed my car. The technician missed that when I came to pick up the car. More

by barnesbenefits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Sep 15, 2024 -

Clay Cooley Nissan responded

Hello Barnesbenefits, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Clay Cooley Nissan

September 13, 2024

The best service. Car runs great. Whole team is Awesome 👍😎 Always happy after leaving the office More

by CTRINIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Sep 15, 2024 -

Clay Cooley Nissan responded

Hello Ctriniman, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for your kind words and this wonderful review! We're looking forward to your next visit with us! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 12, 2024

Very fast,kind people,the service was wonderful I will not be going anywhere to get my oil change to my dealership. It was an amazing experience when you have never had the experience. More

by e.smith.es306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service worker Courtney was amazing ,thank you so much she was such an angel
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Sep 14, 2024 -

Clay Cooley Nissan responded

Hello E.smith.es306, we are very happy Courtney provided you with such a positive experience! Thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 09, 2024

I purchased a car 3 weeks prior before we received it because of the agreed repairs. After dropping the car off to our daughter in college it’s showing to be low on fluids More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hensley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Cota
Report | Print
Sep 10, 2024 -

Clay Cooley Nissan responded

Hello Me, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We look forward to hearing from you. Clay Cooley Nissan

September 08, 2024

Great experience! They were friendly and did a good job. Very happy! Happy to know that they vacuum and wash the car too! So awesome! More

by s.tignor36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 10, 2024 -

Clay Cooley Nissan responded

Hello S.tignor36, we're so glad that we were able to go above and beyond your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Thank you for your kind words and this wonderful review! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 08, 2024

Friendly Service and provide time frame when completing the service. I will recommend friends and Family More

by DEBBIEPROCTOR722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto maintenance
Report | Print
Sep 10, 2024 -

Clay Cooley Nissan responded

Hello Debbieproctor722, Your recommendation means so much to us and we're so happy to have earned it! Thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out to us if there's anything more we can do! Have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 04, 2024

E X E L E N T E S E R V C I O More

by SABALA29112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Clay Cooley Nissan responded

Hello Sabala29112, thank you for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Clay Cooley Nissan

September 02, 2024

I go here for genuine parts & service. This has been the only place I’ve serviced my vehicle since owning it. I have to say this was by far the worst experience I’ve ever had! Customer ser More

by dgree223
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 06, 2024 -

Clay Cooley Nissan responded

Dgree223, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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