Clay Cooley Nissan - Service Center

Clay Cooley Nissan responded

Hello Fields1210, Thank you for your fantastic review and for highlighting Courtney Archer’s exceptional customer service skills! We are thrilled to hear that you had a wonderful experience working with her. Your kind words about her being "SUPER" and deserving to be "cloned" truly made our day. We strive to provide outstanding service, and it's wonderful to know that Courtney exemplifies that commitment. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Gisselle, Thank you for your kind words about your experience with us! We're thrilled to hear that Michael Perez provided quick and great service while addressing all your questions. It's wonderful to know he went above and beyond to assist you. Your satisfaction is our top priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Danita111266, Thank you for your feedback! We're thrilled to hear that Jeffrey listened to your concerns and ensured you had a loaner car while checking your vehicle. It's great to know he followed up with you and provided thorough explanations, treating you like a valuable customer. Your satisfaction is important to us, and we appreciate your recognition of our team's efforts. If you have any further questions or need assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello K.bookman92, Thank you for your wonderful feedback! We're thrilled to hear that Courtney was able to assist you effectively and provide you with valuable insights on what to fix next on your car. Our team is dedicated to ensuring our customers feel informed and supported throughout their experience. If you need any further assistance or have more questions, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Delia4, Thank you for taking the time to share your experience with us! We're thrilled to hear that you find our service and attention to be great, and we truly appreciate your dedication in driving 30 minutes to visit us. Your satisfaction is our top priority, and it motivates us to continue providing exceptional service. We look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Deleonabby90, Thank you for your wonderful feedback! We're thrilled to hear that you experienced nice, friendly customer service and found our service to be fast and well done. Our team works hard to ensure every customer has a great experience, and we're glad you noticed their efforts. Your kind words motivate us to keep up the great job! We look forward to serving you again. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Leelisa80, Thank you for your positive feedback! We're thrilled to hear that you experienced great service and didn't have to wait all day. It's our priority to ensure that our customers have a timely and efficient experience, and we're glad we could meet your expectations. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Joelandersonjr60, Thank you for your kind words! We're thrilled to hear that the quality of our repair service was outstanding and that we were able to perfectly match the paint and completely repair the damage to your vehicle’s body. Your satisfaction is our top priority, and we appreciate your feedback. If you need any further assistance in the future, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Mcgr0127, Thank you for your kind words! We're thrilled to hear that you experienced great customer service and enjoyed the friendly atmosphere. Your recommendation means a lot to us, and we're glad that you plan to continue bringing your car in for service. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Ieshiamathis, We sincerely apologize for your experience with our service and appreciate your feedback. It is concerning to hear that you felt unacknowledged by Advisor Courtney Archer during your visit, particularly on pickup day. We strive to maintain clear communication and professionalism, and we regret that we fell short in this instance. Your comments will be addressed internally to ensure our team improves moving forward. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. Clay Cooley Nissan