Clay Cooley Nissan - Service Center

Clay Cooley Nissan responded

Hello Ms.house, We understand your concern regarding the removal of your vehicle to C S Lee Tire & Auto Goodyear without your authorization. We take such matters seriously and strive to ensure our customers are informed and comfortable during any service process. Please reach out to us directly so we can address your situation and provide clarity on our procedures. Your feedback is invaluable in helping us improve our services. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Deborahyfranklin, Thank you for your kind words about Mr. Leo's service! We are thrilled to hear that he provided you with a thorough breakdown of your repair needs and demonstrated professionalism throughout the process. Our team strives to deliver excellent customer service, and it’s always rewarding to know when we succeed. We appreciate your feedback and will make sure to share your compliments with Mr. Leo. Thank you for choosing us! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Aevelyn617, Outstanding Service at Clay Cooley NissanI had an amazing experience at Clay Cooley Nissan. The staff was professional, friendly, and attentive, making the entire process smooth and stress-free. They went above and beyond to ensure I was satisfied and confident in my decisions. Highly recommend this dealership for exceptional service! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Christiancuevas65, Thank you for your kind words! We're thrilled to hear that you are satisfied with the service we provided for your car and that it’s always clean when you pick it up. Our team takes pride in delivering quality results and ensuring our customers leave happy. We look forward to serving you again in the future! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lady26enyce, Thank you for your positive feedback! We're thrilled to hear that you received great service and found our team to be friendly. It's our priority to ensure that your Nissan is in excellent hands. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B John son Fwy, Dallas, TX 75237 (972) 709-200

Clay Cooley Nissan responded

Hello Lexington Wren, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us, as always. We appreciate your suggestion of providing snacks like donuts and cookies for our customers. Your input is valuable, and we will certainly consider it as we strive to enhance our offerings. We look forward to welcoming you back soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B John son Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lexington Wren, Thank you for your kind words! We’re thrilled to hear that your experiences at our dealership have always been great. Your satisfaction is our top priority, and we look forward to welcoming you back for your next visit. If there’s anything specific you’d like to discuss or any services you need, feel free to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B John son Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Bryankendallm, Thank you for your kind words about James Scales! We’re thrilled to hear that he was outstanding in diagnosing the electronics issue with your LEAF. Our team takes pride in providing brilliant service, and it’s great to know that James made a positive impact on your experience. If you have any more questions or need further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Wat78795, Thank you for your positive feedback! We're thrilled to hear that our service department was able to quickly identify and correct the problem, allowing you to be in and out in a timely manner. Your satisfaction is our priority, and we appreciate your recognition of our team's efficiency. We look forward to serving you again in the future! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Sam_faz1989, Thank you for your feedback. We sincerely apologize for the long waiting time during your visit and for the oversight regarding the loose parts in your car. This is not the level of service we strive to provide, and we will address these issues with our team to ensure better experiences in the future. Your concerns are important to us, and we appreciate you bringing them to our attention. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (972) 709-2000 so we can work towards a resolution. We look forward to hearing from you. Clay Cooley Nissan