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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
385 Reviews
Call Service Center (855) 745-4401

385 Reviews of Clay Cooley Nissan - Service Center

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September 23, 2024

The service professionals were great, especially Virgil. He did an awesome job explaining everything to me and keeping me informed of the status of my car. The waiting room was decent, although the coffee m More

by HUDSONBHUDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Sep 29, 2024 -

Clay Cooley Nissan responded

Hello Hudsonbhudson, Thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy Virgil could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope to be of service to you again in the future. Best wishes, Clay Cooley Nissan

September 22, 2024

Good service and they cleaned the car. Thanks for a good job. The service advisor completed the bill and I was on my way. More

by BILLTERRYEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Clay Cooley Nissan responded

Hello Billterryemail, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Until the next time we meet, take care! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 22, 2024

I had and great experience with the dealership! The service advisors were great and understanding to my car’s needs! More

by TWOTEETH1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virgil Segue, Jarrett
Report | Print
Sep 30, 2024 -

Clay Cooley Nissan responded

Hello Twoteeth1972, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 21, 2024

Amiable atencion y su servicio excelente gracias por su atencion continuen asi y el personal bien amable gracias More

by MALUD268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Clay Cooley Nissan responded

Hello Malud268, we are so pleased you enjoyed your visit to Clay Cooley Nissan! Reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 20, 2024

Poor customer service, didn’t feel welcome everyone seems on edge. Took 2-3 hours for an oil change. More

by DMANDJ205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roland Lynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Lines, Jeremy Levy
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Sep 21, 2024 -

Clay Cooley Nissan responded

Hello Dmandj205, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve our services. We hope to hear from you soon. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 20, 2024

The customer service team was very helpful and friendly and finished in a timely manner More

by V_HARMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 27, 2024 -

Clay Cooley Nissan responded

Hello V_harmon, we are so happy to read such a great review about Clay Cooley Nissan! We are happy to pass along your comments to the team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 19, 2024

I was waiting for my car to be serviced. They did a great job on the oil & filter change. More

by MASSEY24M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2024 -

Clay Cooley Nissan responded

Hello Massey24m, reviews like this give us motivation and help us ensure we provide high-quality care. We are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 18, 2024

Leo was my service advisor he explained the service needed and explained of the payment plan he was very helpful More

by ROSIEM66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Sep 21, 2024 -

Clay Cooley Nissan responded

Hello Rosiem66, thank you for your kind words and this wonderful review about our service advisor Leo! Your satisfaction is our top priority. We're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 16, 2024

Service Department Is Great! !! Been having my cars service there sense year 2015 to present. Very Satisfied!!!👍😊 More

by GILLIANBRENDA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Clay Cooley Nissan responded

Hello Gillianbrenda123, we are very happy to have provided you with such a positive experience since 2015! Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! We look forward to your next visit! Take care! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 16, 2024

I wouldn’t go there again I had a bad experience. I regret it would not refer this dealership More

by Upsetcusromer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marilyn Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfredo Torres
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Sep 17, 2024 -

Clay Cooley Nissan responded

Upsetcusromer, Thank you for letting us know about your recent visit to Clay Cooley Nissan. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please contact us at (972) 709-2000 so we can understand your situation better in order to try and turn your experience around. Thank you, Clay Cooley Nissan

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