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Clay Cooley Nissan - Service Center

Dallas, TX

4.2
332 Reviews
Call Service Center (855) 745-4401

332 Reviews of Clay Cooley Nissan - Service Center

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August 21, 2024

The service center was great as was my service advisor. The problem I did have is that I was referred to finance and sales because they didn’t show I had coverage to cover said service. I was offered to tr More

by TIGER1SKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Valle
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Osuji
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Clay Cooley Nissan responded

Hello Tiger1sky, we appreciate you taking the time to leave us this feedback. Reviews like this give us motivation and help us ensure we provide high-quality care. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. We look forward to speaking with you and hope you will consider us again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 18, 2024

My Service Advisor takes really great care of me and my vehicle getting me out as soon as possible while several services had been completed. Courteous, Quick, Thorough, Helpful and Compassion for their c More

by ANGEROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd McGriff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brodris Vernund
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Aug 23, 2024 -

Clay Cooley Nissan responded

Hello Angerobinson, thank you so much for the positive review! We are very happy we could provide you with a positive experience! It's experiences like yours that really keep us motivated! We're looking forward to your next visit with us! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 18, 2024

It was easy making appointment for oil change, loved that they have a night drop off and we appreciate the fast and friendly service . Thanks to Jonathan P it was great and we will be back for sure . Keep u More

by MARILYNTACHIBANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Perez
Report | Print
Aug 23, 2024 -

Clay Cooley Nissan responded

Hello Marilyntachibana, We're so glad that we were able to go above and beyond your expectations! Thank you for your praise and kind comments about Jonathan P here at Clay Cooley Nissan. Please don't hesitate to reach out if there's anything additional we can do for you! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 17, 2024

Very satisfied with the service provided to me. Everything was explained and handled in a timely manner. More

by Eve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodis
Report | Print
Aug 19, 2024 -

Clay Cooley Nissan responded

Hello Eve, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 17, 2024

The dealership is okay. Do Ri Me Fo La Ti So. Hey Hey Hey Hey! More

by JAJA1468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Bozewicz
Report | Print
Aug 19, 2024 -

Clay Cooley Nissan responded

Hello Jaja1468, thank you for the high 5-star rating! We're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Clay Cooley Nissan

August 17, 2024

Don’t understand why I had to pay for a oil change with rewards points More

by SWEETSOLLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fredrick Duncan
Report | Print
Aug 18, 2024 -

Clay Cooley Nissan responded

Hello Sweetsollie, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

August 16, 2024

Customer service is consistently outstanding and exceeds my expectation each time. I have always been impressed with respect and professionalism . More

by RF7884
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Aug 17, 2024 -

Clay Cooley Nissan responded

Hello Rf7884, we're so glad that we were able to go above and beyond your expectations! We are so happy to read such a great review about Clay Cooley Nissan! Thank you so much for your high 5-star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 16, 2024

Technician skimped on oil change. Never checked a problem tire, almost got stranded with flat More

by KAPONY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kj
Report | Print
Aug 18, 2024 -

Clay Cooley Nissan responded

Hello Kapony2, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

August 16, 2024

I was greeted with a smile and impressed with the service in a timely manner. Great customer service and I will definitely be back. Thank you More

by james.booker65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Minnweather
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Aug 18, 2024 -

Clay Cooley Nissan responded

Hello James.booker65, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 15, 2024

I was in the shop due to a recall. Service technician Leo was not helpful at all. Horrible customer service. Told him i had Transmission issues and he did not care he just avoided me More

by DETTOR01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service technician
Report | Print
Aug 16, 2024 -

Clay Cooley Nissan responded

Dettor01, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

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