Clay Cooley Nissan - Service Center

Great, fantastic, friendly, professional what more can I say. It is employees like Fredrick Duncan who can make a dealership or break him. I will continue to work with Mr. Duncan at Cooley’s Nissan dealersh say. It is employees like Fredrick Duncan who can make a dealership or break him. I will continue to work with Mr. Duncan at Cooley’s Nissan dealership he is the best in my book oh by the way I will be recommending to my friends to ask for Mr. Duncan. More

Virgil has great customer service and takes great care of his customers and will definitely work with him again his customers and will definitely work with him again More

Absolutely terrible experience bringing my car here to be serviced. Had an issue with the fan relay (cooling fan would run for hours after I turn off the car and drain the battery). They diagnosed that I nee serviced. Had an issue with the fan relay (cooling fan would run for hours after I turn off the car and drain the battery). They diagnosed that I needed an entirely new cooling assembly for over $1000. Luckily I have a mechanic friend who told me that the issue was just my relay. I called the service team to ask how much it would be to just get a new relay and they insisted that “I couldn’t change just the relay separately, and that I would need to get it all replaced”. I told them I would pick up my car and pay the diagnostic fee of $200 and not have it serviced there. They held my car at the shop for 4 whole days because the technician had yet to put the parts back together after the diagnosis. It was a Thursday when I dropped it off, on Friday afternoon I told them I would not have it serviced and when I went to pick it up Friday around 4pm it was not put back together yet (even though i told them I would be there by 3pm to pick it up). When I got there and it wasn’t ready, I told them I would pick it up Monday because I was going out of town. I went out of town Friday night for the weekend, returned on Sunday and called at 10:45 am on Monday and my car was STILL NOT PUT TOGETHER! At this point I spoke to a few team members about my frustrations, was told straight up that the technician LIED about not being able to change just the one part, spoke to the manager and they waived my diagnostic fee. I bought a fan relay on Amazon for $40 and got it replaced for FREE by my friend and my car has been fine since. I am not one to write a bad review and actually hesitated to write this, but had I not consulted my friend about the situation, I would have been out of $1000+!!! Not to mention it was the week of my birthday, my friends and family were coming into town Thursday and I had plenty errands to run all while they were twiddling their thumbs with my car sitting in their lot. Truly disturbed by the reality of the situation. It is already hard enough being a young woman who does not know much about cars but to be told straight up by an employee that they deliberately lied about a repair that had a difference of over a THOUSAND dollars is disheartening and traumatic. I honestly hope this doesn’t happen to anyone else. More

Clay Cooley Nissan have nice and friendly staff that are very knowledgeable of your car needs. very knowledgeable of your car needs. More

Leo was so helpful. In the service department. He took his time to explain everything and set realistic expectations when I had to get multiple parts fixed. Excellent cu In the service department. He took his time to explain everything and set realistic expectations when I had to get multiple parts fixed. Excellent customer service. Also Alexis in Sales helped me understand what I need to do in order to come back and get a new car. He was not pushy and was honest. When I’m ready I will come back to purchase through him. More

Fredrick Duncan was professional, took his time to explain what the recall was. I was able to sit and wait on my car. The facility was clean. explain what the recall was. I was able to sit and wait on my car. The facility was clean. More

I was ignored even with appointment. Had to blow horn for service. Not so good for first time customer. Had to blow horn for service. Not so good for first time customer. More

No one ever returns calls and there’s high turn over. I left with my new car minus any gas in the tank because used cars don’t get gas eventhough I spent $33,000 on the car. I had a broken button on my c I left with my new car minus any gas in the tank because used cars don’t get gas eventhough I spent $33,000 on the car. I had a broken button on my car that I reported 3 days after purchase, took 2 months to finally chase someone down to get it fixed. They said I could keep track of my car while it was being fixed by texting them. No one would respond to my texts. When I arrived to pick it up, I couldn’t get anyone to take accountability and find my car. It’s very uncoordinated there. Won’t buy from them again. More

I like this dealership I have bought several automobiles from here. The service was very good. I also have family and friends who have bought from them. from here. The service was very good. I also have family and friends who have bought from them. More

Fredrick was my service advisor. He listened to my concerns and gave his recommendations. He was very knowledgeable and helpful. I had a great experience in getting my car serviced. He listened to my concerns and gave his recommendations. He was very knowledgeable and helpful. I had a great experience in getting my car serviced. More