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Clay Cooley Nissan - Service Center

Dallas, TX

4.2
308 Reviews

308 Reviews of Clay Cooley Nissan - Service Center

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January 19, 2025

They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res More

by JAMILLAHTYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nina Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Lynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Pickering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Holcomb
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

The dealership was great they picked up my car and delivered it back to me fully repaired in 2 days I am so grateful one bad thing was the cost for the repairs lol but ok it's fixed. More

by elbertdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonel Advisor
January 17, 2025

Mr. Torres was very helpful and got in and out quick. Quicker than I expected! More

by palacioreina34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
Jan 20, 2025 -

Clay Cooley Nissan responded

Hello Palacioreina34, Thank you for your feedback! We're thrilled to hear that Mr. Torres was very helpful and that your experience was quicker than expected. We strive to provide efficient service, and it's great to know we met your needs. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 10, 2025

Casi tres horas de espera, me entregaron mi camioneta sucia, necesitaba que me remplazaran una llave 🔑 que se me quebró y me dijeron que no la tenían que regresara luego 😠y ya van dos veces que pido la More

by ccervantes214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Ccervantes214, Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Entendemos que tres horas de espera son inaceptables y que recibir su camioneta sucia es frustrante. También nos disculpamos por la falta de disponibilidad de la llave que solicitó; entendemos que esta es una necesidad importante y estamos trabajando para resolver este problema. Agradecemos su paciencia y le invitamos a contactarnos directamente para abordar sus inquietudes y encontrar una solución adecuada. Clay Cooley Nissan

January 09, 2025

Greater service and wait time was as promised. Service rep has very professional and knowledgeable More

by redluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Redluis, Thank you for your positive feedback! We're thrilled to hear that our service met your expectations regarding wait time and that our representative provided knowledgeable assistance. We strive to offer professional service and appreciate your recognition of our team's efforts. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 08, 2025

Fast, friendly and through service. I would highly recommend this dealership for my service needs. More

by Skippertribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Skippertribe, Thank you for your kind words! We're thrilled to hear that you found our service fast, friendly, and thorough. Your recommendation means a lot to us, and we are committed to providing excellent service for all your needs. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 08, 2025

Lacks professionalism lacks the ability to properly repair my vehicle. My truck has been in the shop for the same thing over a year every two months. I’m having to bring it back totally disappointed wi More

by mmsmith68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roland Lynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Pickering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Mmsmith68, We sincerely apologize for your experience and understand your frustration with the ongoing repairs to your truck. It is unacceptable that you have had to return so frequently and have not received a response from management. We take your concerns seriously and are committed to improving our service. Please reach out to us directly at [contact information] so we can address your situation promptly and ensure a resolution. Thank you for bringing this to our attention. Clay Cooley Nissan

January 06, 2025

Service was good. Long wait and no response from service advisor. Would be great to have better communication More

by zeta77etsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Clay Cooley Nissan responded

Hello Zeta77etsu, Thank you for your feedback. We're glad to hear that you found our service good, but we regret the long wait and lack of communication from your service advisor. We understand how important timely updates are, and we are committed to improving in this area. Your insights will help us enhance our communication with customers. We appreciate your patience and hope to provide a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 05, 2025

I had to my car back because of an oil leak. The problem was fixed. More

by elliott700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C’ean Johnson
Jan 07, 2025 -

Clay Cooley Nissan responded

Hello Elliott700, Thank you for sharing your experience with us. We're glad to hear that the oil leak issue was resolved and that you were able to bring your car back for the necessary repairs. We appreciate your feedback and are committed to providing quality service to ensure our customers feel safe and satisfied with their vehicles. If you need any further assistance or have additional concerns, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 02, 2025

Oil change is inexpensive, and there's no pressure to get more done. Wait was a little long upon arrival, but it was 12/31, so not surprising. More

by rabirk258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Clay Cooley Nissan responded

Hello Rabirk258, Thank you for your feedback! We're glad to hear that you found our oil change service to be inexpensive and that you appreciated the lack of pressure to add on additional services. We apologize for the longer wait time on December 31st, as it can be a busy day for us. Your understanding is greatly appreciated, and we hope to see you again soon for your next maintenance needs! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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