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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
384 Reviews
Call Service Center (855) 745-4401

384 Reviews of Clay Cooley Nissan - Service Center

Sort by
April 24, 2025

Very processional and courteous staff. Staff provided guidance prioritizing suggested services without being aggressive or insensitive. More

by mcarolrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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April 24, 2025

This dealership is the most incompetent group of people I have ever encountered. They email me regularly, address the emails to a name that is not me, and behave as if I have bought a Nissan from them. I liv More

by solarpanel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The entire management team
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April 24, 2025

My service advisor, K J, is very pleasant and courteous and answers questions to the best of his ability. He follows up with his supervisor to obtain information for me. More

by bwhite_sw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kemujika Okere
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April 22, 2025

Courtney was super helpful in getting my car serviced, she streamlined the process for me! More

by jesus214.morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Archer
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Apr 25, 2025 -

Clay Cooley Nissan responded

Hello Jesus214.morales, Thank you for your feedback! We're thrilled to hear that Courtney was super helpful and streamlined the car servicing process for you. Our team strives to provide exceptional service, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 19, 2025

Jeffrey was the BEST! ! Kept me informed about everything going on with my vehicle and a great guy! More

by Cake Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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Apr 21, 2025 -

Clay Cooley Nissan responded

Hello Cake Daddy, Thank you for your wonderful feedback! We're thrilled to hear that Jeffrey provided you with excellent service and kept you informed throughout the process. It's always our goal to ensure our customers feel supported and valued. We appreciate your kind words about him being a great guy, and we'll be sure to pass along your compliments. Your satisfaction is our top priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 14, 2025

Everything was great at this visit. I wasn't over charge like the time before this one and I had a coupon like I did at this visit More

by linda52march
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall her name but it started with a C.
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Apr 17, 2025 -

Clay Cooley Nissan responded

Hello Linda52march, Thank you for your feedback! We're glad to hear that everything was great during your recent visit and that you weren't overcharged this time. We appreciate you using a coupon, as we strive to provide value to our customers. Your experience is important to us, and we look forward to serving you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 14, 2025

Service was good. Personnel was courteous and thorough. Shuttle service brought me home and picked me up when car repairs were completed. Car was washed and looks and More

by lgreuling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair: Jeff, George and Jeremy.
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Apr 17, 2025 -

Clay Cooley Nissan responded

Hello Lgreuling, Thank you for your positive feedback! We're delighted to hear that our courteous personnel provided thorough service and that our shuttle service made your experience more convenient. It's wonderful to know that your car looks and runs super after the repairs. We appreciate your support and are glad we could help you. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 14, 2025

I had an excellent experience with Clay Cooley Nissan! After being a very loyal Trophy Nissan customer for over 20+ years I needed a change! Jonathan Whitaker took very good care of me and my vehicle from More

by anjelia45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Whitaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Clay Cooley Nissan responded

Hello Anjelia45, Thank you for sharing your excellent experience with Clay Cooley Nissan! We're thrilled to hear that Jonathan Whitaker provided you with professional and courteous service, making your transition from Trophy Nissan a positive one. We value your loyalty and are excited to be your go-to dealership for all your service needs. We look forward to building a mutually rewarding relationship with you! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 10, 2025

Unprofessional and overall the worse dealership I have ever dealt with. And I wouldn't refer my dog here. More

by ronaldgraves94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blane Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Holcomb
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Apr 11, 2025 -

Clay Cooley Nissan responded

Hello Ronaldgraves94, We sincerely apologize for your experience at our dealership. It’s disappointing to hear that you found our service unprofessional and unsatisfactory. We strive to provide excellent service to all our customers, and it’s clear we fell short in your case. Your feedback is important, and we would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you for bringing this to our attention. Clay Cooley Nissan

April 09, 2025

Thanks Jeff for helping me weigh out my options keep up the good customer services.. More

by macquizzal41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Apr 11, 2025 -

Clay Cooley Nissan responded

Hello Macquizzal41, Thank you for your kind words! We're glad to hear that Jeff was able to help you weigh out your options and provide great customer service. We strive to maintain high standards in our support, and it’s wonderful to know that our efforts are appreciated. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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