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Clay Cooley Nissan - Service Center

Dallas, TX

4.2
298 Reviews
Call Service Center (855) 745-4401

298 Reviews of Clay Cooley Nissan - Service Center

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December 28, 2024

Absolutely fantastic service. The technician was very attentive and kept me informed if the work that was being performed. More

by lavernhill12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hensley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 27, 2024

We received great service from your great service team-especially Eli. We have always brought our Nissan vehicle to this dealership for service needs. More

by csreeves0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd McGriff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eli
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Dec 28, 2024 -

Clay Cooley Nissan responded

Hello Csreeves0285, Thank you for your positive feedback! We're thrilled to hear that you received great service from our team, especially Eli. It’s wonderful to know that you consistently choose our dealership for your Nissan service needs. We appreciate your loyalty and look forward to continuing to provide you with excellent service in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 27, 2024

It is close by. The service is professional and fast. The waiting area is reasonable. More

by weshen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Clay Cooley Nissan responded

Hello Weshen, Thank you for your positive feedback! We're glad to hear that our location is convenient for you and that you found our service to be professional and fast. It’s also great to know you found the waiting area reasonable. We strive to provide an efficient and comfortable experience for all our customers, and your comments are much appreciated. We look forward to serving you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 26, 2024

i had a service engine light on and a VDC light on and not one time was the issue addressed on the so-called 100+ check when i bought it in. Clay Cooley needs to say tis an oil change only. Nor was my More

by dthriler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Clay Cooley Nissan responded

Hello Dthriler, Thank you for your feedback regarding your recent experience. We apologize for the oversight in addressing the service engine light and VDC light during your 100+ check. We understand how important it is to ensure all aspects of your vehicle are thoroughly examined, including fluid levels. Your comments will be taken seriously as we strive to improve our services and communication regarding what each service entails, such as an oil change. We appreciate your input and hope to provide a better experience in the future. Clay Cooley Nissan

December 23, 2024

Service was excellent, fast, efficient, everyone was helpful. They got me in and out on my way. More

by spickering1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 25, 2024 -

Clay Cooley Nissan responded

Hello Spickering1, Thank you for your wonderful feedback! We're thrilled to hear that our service was excellent, fast, and efficient. It’s great to know that our helpful team got you in and out quickly. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 21, 2024

Last visit it went smoothly Did not wait to long for my car to bring in. More

by luwelasohntx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2024 -

Clay Cooley Nissan responded

Hello Luwelasohntx, Thank you for your feedback! We're glad to hear that your last visit went smoothly and that you didn't have to wait long for your car. We strive to provide efficient service and appreciate your recognition of our efforts. Your satisfaction is important to us, and we look forward to serving you again soon. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 21, 2024

Coviently located have always received excellent service. Service advisor should phone customer and update status of vehicle More

by t.adrienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Dec 22, 2024 -

Clay Cooley Nissan responded

Hello Thank you for your feedback! We’re glad to hear that you find us conveniently located and have received excellent service. We appreciate your suggestion regarding service advisors updating customers on their vehicle status, as communication is key to ensuring a positive experience. We will make sure to address this with our team to enhance our service further. Your input is invaluable, and we look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 16, 2024

I took my car in for service yesterday and the part had to be ordered. Part came in today and service was done quickly without a long wait. Service person polite and gave informative guidance More

by celestinerogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Clay Cooley Nissan responded

Hello Celestinerogers, Thank you for your feedback! We're glad to hear that the part was ordered and arrived quickly, allowing us to complete the service without a long wait. It's wonderful to know that our service person was polite and provided you with informative guidance. We strive to deliver efficient and courteous service, and your satisfaction is our priority. We appreciate your support and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 16, 2024

Service person was very polite and explained everything in detail that I needed to know on the service requested from me More

by celestinerogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Clay Cooley Nissan responded

Hello Celestinerogers, Thank you for your positive feedback! We're thrilled to hear that our service person was very polite and took the time to explain everything in detail. Providing clear communication is essential to us, and it’s great to know that you found the information helpful. We appreciate your review and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 16, 2024

I knew my vehicle would be removed without my authorization to C S Lee Tire &Auto Goodyear More

by Ms.house
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Shane Holcomb
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Clay Cooley Nissan responded

Hello Ms.house, We understand your concern regarding the removal of your vehicle to C S Lee Tire & Auto Goodyear without your authorization. We take such matters seriously and strive to ensure our customers are informed and comfortable during any service process. Please reach out to us directly so we can address your situation and provide clarity on our procedures. Your feedback is invaluable in helping us improve our services. Clay Cooley Nissan

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