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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
916 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 916 reviews

February 07, 2025

The service department always does an excellent job in communicating and very courteous. Love the staff and friendliness. More

by MattieJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Mattiej, Thank you for your kind words about our service department. We are thrilled to hear that our team consistently provides excellent communication and demonstrates courtesy. We take pride in fostering a friendly environment, and it’s wonderful to know that our staff's friendliness has made a positive impression on you. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same level of excellence in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Feb 17, 2025 -

Clay Cooley Nissan responded

Hello Quithosingppl, We appreciate your feedback and are truly sorry to hear about your experience with our service department. We strive to provide transparent assessments and fair pricing for all repairs. It’s concerning to hear that you felt misled regarding the shifter replacement. Please reach out to us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we would like the opportunity to make things right. Clay Cooley Nissan

February 05, 2025

Was not sure what vehicle to go with, so many choices in today market. Could not be any happier with my decision to purchase my new Kicks! Thank you Juan Gonzalez for your assistance! More

by Kimberly
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Clay Cooley Nissan responded

Hello Kimberly, Thank you for your wonderful review! We're thrilled to hear that you found the perfect vehicle among so many choices and that you're happy with your new Kicks. Juan Gonzalez appreciates your kind words and is dedicated to providing excellent assistance to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new ride! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 04, 2025

I was Misinformed on several items during purchase. Such as it needs oil change every 10k- after purchase it was 5k; 26-30 estimated mpg-it gets 22-24; maintenance package included with extended warra More

by kimsmith1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the sales man’s name..or the financial person is not listed either
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Feb 10, 2025 -

Clay Cooley Nissan responded

Hello Kimsmith1430, We sincerely apologize for the misinformation you experienced during your purchase. We strive to provide accurate information regarding maintenance schedules and fuel efficiency, and it’s clear we fell short in your case. Additionally, we regret any misunderstanding regarding the maintenance package with the extended warranty. Your feedback is valuable, and we will use it to improve our communication and customer service going forward. Thank you for bringing these issues to our attention. Clay Cooley Nissan

February 04, 2025

Great service and effective communication but prefer not to be called about trading my car More

by pamela.mccurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Medrano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Holcomb
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Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Pamela.mccurley, Thank you for your feedback! We're glad to hear that you appreciated our great service and effective communication. We understand your preference regarding calls about trading in your car, and we will ensure to respect your wishes moving forward. Your insights are valuable to us, and we strive to make every experience as positive as possible. Sincerely, Nina Thoma s Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 03, 2025

My experience with Courtney was a GREAT experience. The last 2 times I've serviced my car there she has helped me.Thank you Courtney for your expertise and knowledge on servicing my car!!!! More

by mrwade43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Mrwade43, Thank you for sharing your wonderful experience with Courtney! We're thrilled to hear that her expertise and knowledge in servicing your car have made a positive impact on your visits. It's always our goal to provide excellent service, and we're glad that Courtney has been able to assist you effectively. We appreciate your business and look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 03, 2025

Courtney provided the best customer service Phyllisever! !! I would like to work with Courtney for any future upcoming services. More

by beatriceb591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Archer
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Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Beatriceb591, Thank you for your wonderful review! We're thrilled to hear that Courtney provided you with the best customer service ever. Our team is dedicated to ensuring a positive experience, and it’s great to know that you would like to work with Courtney again for future services. We look forward to assisting you in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 03, 2025

The service Representatives are knowledgeable and kind. This time to get my vehicle serviced was very fast, I didn’t wait long. Thank You More

by tmilton921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Tmilton921, Thank you for your positive feedback! We are thrilled to hear that our service representatives were knowledgeable and kind during your visit. It's great to know that your vehicle service was fast and efficient. We appreciate your recognition of our team's efforts and look forward to providing you with exceptional service in the future. Thank you for choosing us! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 02, 2025

Service was fast and my service rep was very personable and informative. Staff constantly checked in with me to ensure that I was satisfied. More

by breoshapowells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 04, 2025 -

Clay Cooley Nissan responded

Hello Breoshapowells, Thank you for your positive feedback! We’re thrilled to hear that you found our service fast and that our representative was personable and informative. It's great to know that our staff consistently checked in to ensure your satisfaction. We strive to create a welcoming environment, and your kind words affirm our efforts. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 01, 2025

Good Dealer! Excellent service! Need add at the maintenance wash the car. My car no watch. More

by conce613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 04, 2025 -

Clay Cooley Nissan responded

Hello Conce613, Thank you for your feedback! We're thrilled to hear you found our service excellent. We appreciate your suggestion regarding the maintenance wash for your car, and we'll certainly consider adding that to enhance our offerings. Your satisfaction is important to us, and we strive to provide the best experience possible. If you have any further questions, please give us a call. We're always happy to help! Clay Cooley Nissan

January 31, 2025

Awesome quick fast and readily available to answer any and all questions. Great experience overall More

by lasaundra.irving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name was in service
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Feb 03, 2025 -

Clay Cooley Nissan responded

Hello Lasaundra.irving, Thank you for your fantastic feedback! We're thrilled to hear you had an awesome experience and found our team quick and readily available to answer your questions. Providing fast and thorough support is our priority, and it’s great to know we met your expectations. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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