Clay Cooley Nissan

I've been dealing with Clay Cooley since UrbanNissan closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind th closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind the cover on the center console. I couldn't get it out no matter what and thought I would have to break the cover. I drove into the maintenance area probably just at closing and the gentleman was so nice and managed to get the card out without damaging the console cover. He was really nice and acted like this was something they handled everyday. I was definitely pleased. More

I brought my 2010 Murano in for service. Ruben noticed me looking at the White CC. I bought it. Pat in service did marvelous making me happy. Pat when up and beyond the call of duty. I really would like to k looking at the White CC. I bought it. Pat in service did marvelous making me happy. Pat when up and beyond the call of duty. I really would like to know that he was commended for his extra customer service skills. More

Mr. Brown was a greast help in getting me into a new car. I came there hoping to get a good used car, when it looked as if that wasn't going to happen the second in command came through for me and I am inte I came there hoping to get a good used car, when it looked as if that wasn't going to happen the second in command came through for me and I am internally grateful. Thanks to all that made my experience at your dealership great. Barbara Foley More

It was a great experience . My saleman was very intelligent on the cars that he show me, very detail on everything the car had to offer me intelligent on the cars that he show me, very detail on everything the car had to offer me More

My experience with Mr Michael Fry was extraordinary,His customer service was about expected. He went about and beyond to make sure I received the best deal possible and the car I wanted,for that I will alw customer service was about expected. He went about and beyond to make sure I received the best deal possible and the car I wanted,for that I will always let all my family/friends know about Clay Cooley Nissan Dealership. More

My mom purchased her last vehicle, a new 07 Xterra from Floyd McGriff and had such a wonderful experience, when it was time for me to purchased my 370, there was no question to who I'd buy it from. Floyd k Floyd McGriff and had such a wonderful experience, when it was time for me to purchased my 370, there was no question to who I'd buy it from. Floyd kept my up to date and current on the location of the vehicle and estimated time of arrival. He also made sure I had a temp car until mine arrived at the dealership later that evening. Top notch experience!! More

This is the worst car buying experience I've ever had!! We bought a new Nissan Altima. 1st thing..the car we wanted had a dead battery. So instead of putting in a new battery, they spent FOREVER testing th We bought a new Nissan Altima. 1st thing..the car we wanted had a dead battery. So instead of putting in a new battery, they spent FOREVER testing the bad battery. They kept telling us the car would be ready in a few more minutes. I must have heard that at least 10 times!! After they finally figured out it had to have a new battery (this is after sitting there for 2.5 hours), then they needed time to "detail" the car. I told them "Do not clean it - it's brand new - I'll clean it when I get it home." We live 3 hours from Dallas. They still didn't bring the car. It's over 100 degrees, so there we sat inside - now 3 hours. I finally told them "if the car is not here in 10 minutes, we're tearing up the check and leaving here without the car". So they finally brought the car. They said to bring the car back and they would give us a tank of gas for all of our "trouble". I told them NO THANKS - I would NEVER be back! We paid cash for the car, so after writing them a check for $28,000, (which included a $100 hidden fee for "paperwork" (WHAT paperwork - we didn't finance it and have NO paperwork), we asked for the title. They told us they would send it the next day to our tag agent in Oklahoma. It has now been 3 weeks and still no title. We can't tag the car and after numerous calls, keep getting the run around. So we spent over 3 hours at this place for no reason, making us get home after 10 PM, exhausted & frustrated and we STILL cannot tag the car. HORRIBLE, HORRIBLE NIGHTMARE DEALERSHIP!!!!!!!!!!!!!!!!!!!!! More

One of the best car shopping experiences I have ever had. Keith was simply fantastic as he guided us through the sales process and he has been great a following up to make sure we were happy after the sale. Keith was simply fantastic as he guided us through the sales process and he has been great a following up to make sure we were happy after the sale. Brandon was extremely helpful in helping us find the best financing deal for our purchase. I plan to make my next purchase from Clay Cooley and I will be sure to ask for Keith. More

To Whom it may concern, I arrived at Clay Cooley To Whom it may concern, I arrived at Clay Cooley Nissan at around 13:00 on Saturday June 11th 2011. I worked with Salesman Dereck West and finalize To Whom it may concern, I arrived at Clay Cooley Nissan at around 13:00 on Saturday June 11th 2011. I worked with Salesman Dereck West and finalized financing for a 2011 Maxima. Prior to accepting delivery and leaving the Dealership; I discovered several major scratches on the top right trunk area. I informed Larry Crop and Gus Magriff of this problem; I was assured they would in good faith have these scratches removed at no cost to myself. Larry was going to call me and arrange a rental next week. I took them at their word being in good faith; that’s the only reason I accepted delivery of this new 2011 Maxima and took it home that night. Larry called on Tuesday June 14th and made arrangements for a rental vehicle for Thursday June 16-2011. I arrived on June 16th around 18:00 and Larry had the rental car ready. I was loading it with my things and Larry’s manager Matthew Crusak steps in. He said we can fix this right now and asked me to wait. I asked how long it was going to take? “Matthew said about thirty minutes”. I told Matthew/Larry that I would get something to eat and come back. When I arrived back at the dealership; the scratches were still on my vehicle and very visible. I told them this wasn’t acceptable and I expected them to honor their word and have these scratches removed. I was asked again by Matthew/Larry to give them an additional thirty minutes. I went home and received a call from Larry about one hour later 20:00. Larry claimed the scratches had been removed and asked me to come back to the dealership and pick up my vehicle. I arrived back and discovered the scratches were still very visible and hadn’t been removed. Again; I told Larry this wasn’t acceptable and I expected them to honor their word and have these scratches removed. Larry said take the rental home and we’ll get it fixed tomorrow Friday June 17th 2011. I’ll call you tomorrow and let you know we’ve finished you’re car and that you can pick it up. Larry called about noon and I arrived back at the dealership on Friday June 17-2011 around 18:00. I discovered the scratches were still very visible and hadn’t been removed. Again; I told Larry this wasn’t acceptable and I expected them to honor their word and have these scratches removed. Larry went and got his manager Matthew and asked him to come outside and discuss the issue with me. I was shocked and disillusioned when Matthew started yelling at me like he was disciplining a two year old child. “There’s nothing else we can do but paint the entire trunk; repeat what I just said”. Again, I told Larry and Matthew this wasn’t acceptable and I expected them to honor their word and have these scratches removed. Matthew put his hand on my shoulder and tapped me twice as he walked away. Shouting; “I’m not going to do anything and you have the car as is”. Larry then turns to me and follows Matthews lead and says; Gregory there’s nothing else we can do and you have the vehicle as is!!!! This was an additional insult; my physical space was invaded by Matthew putting his hands on me and touching me in that inappropriate manner. Matthew’s manager Gus Magriff came outside and I explained the issue with Matthew and Larry. I reminded Gus of my showing himself and Larry the scratches on the night I took delivery. Gus had given his word they would have the scratches removed. Gus said; Gregory we’ll properly get this issue resolved, give us tonight and keep the rental. I then received a call on Saturday from Dereck around 13:00; stating they’ve had the scratches removed. I arrived back at the dealership on Saturday June 18th 2011 and the scratches were finally fixed. This was a very unprofessional manner in which I was treated; after choosing to purchase a new Maxima at Clay Cooley Nissan. The fact that Matthew is a manager is at best a poor reflection on this dealership and ultimately Nissan. I’ve been asked by other co-workers and family about where I’ve purchased my new Maxima. Based on my experience dealing with Matthew and Larry; I’ve not been able to recommend any of them visiting Clay Cooley Nissan. The likelihood they too would be subject to this same type of unprofessional treatment and talked to like a child and touched in that same inappropriate manner. I’m sure others have been treated the same way by these two; but not all customers will follow-up writing about their experience. Disregard the names may be misspelled; based on the spelling I was given by Dereck West. Clay Cooley Overall Rating: D Dereck West: Excellent=A Gus Magriff: Excellent=A Larry Crop: Poor=D- Matthew Crusak: Negative Poor=F-Minus Sincerely Gregory Williams Software Engineer More

I have worked with kevin for several years I have always had the best service experience possible. I appreciate the fact that kevin always informs me on what is taking place with my vehicle. Kevin has nev had the best service experience possible. I appreciate the fact that kevin always informs me on what is taking place with my vehicle. Kevin has never tried to sell me something that is not needed on my vehicle. In fact if their is a repair needed and he thinks it can wait he always leaves the option to have the work done up to me. FYI, if Kevin leaves my service goes with him. More