Clay Cooley Nissan

My new Frontier Recently I purchased a 2014 Frontier at Clay Cooley Nissan in Dallas. The overall experience of the purchase was Ok. The problem was that the car had Recently I purchased a 2014 Frontier at Clay Cooley Nissan in Dallas. The overall experience of the purchase was Ok. The problem was that the car had two dents on the hood very dificult to see at plain site, but while washing the car in detail i was able to notice them, so I contacted my sales guy, who has taken pretty good care of me, and told him about the situation. He told me to bring the car that they would take care of it, and so they did, they repainted the hood but it turned out that the paint job was'nt done right and it had tiny bubbles all over it. I took the car back and showed them the turn out of the paint job and they said that it would be done again, so they did, but now it has more bubbles. The point of all this is that i'm paying for a new car that has deffects not caused by me and every time I have to go there is a waste of time and now they're asking me to bring it during the morning so that I can show the painter the issues with the paint job. It is a new car I should'nt have to be wasting my time going to the delear, in this case it would be like the 7 th time, for this paint issue. I feel like they are trying to make it dificult for me so that I dont keep claiming them to fix my new truck's paint job. It is very dificult to spare some time when you work all day to go to the dealer for another disapointment. I highly don't recommend this dealer, its been a very frustrating experience. More

I went to this dealership looking to trade in a car they advse me need cosigner got a signer and the guy jesse stted that my signer had a cosigner but we knew that was a lie cause she has bought her own car advse me need cosigner got a signer and the guy jesse stted that my signer had a cosigner but we knew that was a lie cause she has bought her own cars she has never had a cosigner then they had me to wait till the place close and told me they still have not submitted my info due to jesse forgot to put employer address on the application then he told me to come back on the next day ok the next day came i called jesse and he told me over a text message that we was approved then he said he was not gone be at the dealership that day so go talk to the sales man named AJ he knows everything and he can finish the deal with me now this is what jesse had texted me i saved every text message he sent he stated that he knew the day that i left that we was approved but when i got there and talked to AJ he got my information and came back to me and said that we already bought the car then i said What car what color is it i didnt get the car and then he went back then came back to me and said i don't know what jesse told you then he told me to call jesse then i called jesse right then and jesse then started saying oh we have a second bank that we wait on for your approval i thought once your approved your approved how many banks do you have to have to get an approval he did not state that they have to have two banks to approve you but my overall experience was VERYVERY VERY BAD AND WILL BE REPORTING THEM AND THEIR SCAM TO BBB JESSE DAD IS THE FINACIAL PERSON WHO DID NOT COME AND GREET ME LIKE HE DID EVERY OTHER CUSTOMER NEVER CAME AND SAID NOTHING TO ME SO STAY AWAY FROM CLAY COLLEY THEIR SOME OF THEIR SLAESMAN ARE TOO YOUNG AND DUMB NEED ONE ON ONE TUTORIAL ON CUSTOMER SERVICE AND HOW TO SALE CARS. More

You BLEW IT! I was looking to buy a 2014 Rogue with the Family Package, the Clay Cooley Nissan website displayed a vehicle that I was interested in so I requested I was looking to buy a 2014 Rogue with the Family Package, the Clay Cooley Nissan website displayed a vehicle that I was interested in so I requested a quote. The response from Miguel was that Clay Cooley has the largest inventory in Texas. He went on to state that the new 2014 Rogue is very popular and that most dealers are asking $500 over the MSRP!!! ARE YOU KIDDING ME??? Well, it is NO WONDER you have the largest inventory, obviously they don't want to SELL any!! BUYER BEWARE!! I wouldn't do business with a dealership like this! More

I went there today and I had to add my two cents. I was not intending on stopping at this dealership bc of the previous bad reviews. However, my mother urged me to go to check to see if there was a Murano not intending on stopping at this dealership bc of the previous bad reviews. However, my mother urged me to go to check to see if there was a Murano that I may like. I met this Mr. Clean wanna-be named Daniel, in his Sunday best as soon as I pulled in. I couldn't even get out the car good enough before this shark with a retainer flagged me into a space. Clue number that he was a vulture. Any how, I asked if he had any used Muranos available. He of course started with a conversation about a new Rogue. Rogue? Did I say Rogue? Ugh! Then he stated that he needed all this information from me in order for me to even take a test drive. Which I found odd and intrusive. I had previously went to AutoNation Nissan where I live in N. Dallas; didn't need to do that I got my car fax info and price ranges and I was done. NO HASSLE! Then Mr. Clean had me come in and sit down bc he was about to hand me off to someone bc he was too busy. Busy? You mean working busy or cell phone busy? His cell had his attention the entire time. Then he and out ask me as he sat me down..if he could get me the truck I wanted with a "good price" would I buy today? He stated that "they" get jerked around by customers a lot. I said no. Who in their right mind buys a car right after they see it? Only fools my friends. He snarled his lip like I burped in his mouth and said "Oh, your just shopping?" Umm, yeah buddy pretty much--- (I'm going to get my bang for a buck and not let anyone screw me, don't let the dimples fool you (In my head). He stated well as you can see we are busy today, today was Saturday; buy day..so I was pretty much wasting his time and any other salesperson. So I said adios. And just bc Mr. Clean had a dirty attitude, I shall take my business elsewhere, let someone more deserving get commission. More

The worst service experience of my life. Taking our car in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qual in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qualities. We not only had to initiate all phone calls, but were forced to go to the dealership twice for status updates since the service center frequently does not answer the phone. They show no interest in providing even a hint of customer satisfaction. Stay away! More

Clay Cooley only deals with you respectfully if you have a certain credit score. Understand people may have credit issues, however it gives you as a person nor dealership to treat people as if they are not a certain credit score. Understand people may have credit issues, however it gives you as a person nor dealership to treat people as if they are not as important. My son brought a vehicle there, that he now regrets that he brought it. He had challenges with credit, so he was offered an As-Is vehicle. Of course it will help him re establish his name and credit. But my problem is that the price was jacked up and he was told that he could trade in a year and they would settle on the pay off. I'm like... Really? Even though my son settled, we are not happy with the treatment that we received. I thought it was just me, so I thought I would purchase a vehicle. Sure enough the customer service was HORRIBLE. Once I submitted my application.. Treatment went south, my credit is not the best. But the salesperson has not responded to any of my attempts to negotiate. If you feel that you don't want to work with a certain criteria of credit history I understand, but to ignore people, that is disrespectful and unacceptable. The reviews that I read, are dead on it. They act like vultures and then if you don't have a 600 score, you are kicked aside and mishandled. I will never refer them to anyone. More

I had the most DISTURBING AND HORRIBLE experience of my life with car buying at Clay Cooley Nissan in Desoto, TX on 08.14.13. First they pounded on me like vultures when I drove on the lot, but when I lef life with car buying at Clay Cooley Nissan in Desoto, TX on 08.14.13. First they pounded on me like vultures when I drove on the lot, but when I left I was in tears. I was PUBLICLY HUMILIATED in front of everyone in the showroom when I did not agree to the terms of a loan for a car I wanted to purchase. I spent over 2 hours there with this cast of characters trying to force me into buying a car (they kept coming out the "back"). Granted I liked the car but still had to keep things comfortable for me. We agreed on a price and I was ready to sign when I saw 72 written on the paper. I asked the guy what that number was and he said the number of payments. So I said no I dont want a 6 year note. He goes off on this rant about how with my bad credit I won't get a 5 yr note anywhere. Then he goes your the one with bad credit your the one that can't get a car etc. etc. I had even said before all of his yelling that I would be back to look at another car and for them to call me if one came in that fit my budget. He said NO this offer is for right now today only, you either take this or not. I said fine, I won't. And started to leave he then started telling EVERYONE in the show room that I was the LADY WITH BAD CREDIT! It was a surreal experience. He yelled at the guys behind the glass hey look there goes the lady with bad credit. I have heard other stories about this dealership but I saw it first hand. They were like the used car mafia up in there. All the cheesy looking people. The good guy, the bad guy and the "boss". Funny thing is my credit was FINE until I said no to their terms. Long story short. I left and the next day went to CHUCK FAIRBANKS CHEVY and bought a car with a 5 yr note with no hassle and no force. STAY AWAY FROM CLAY COOLEY NISSAN ON WHEATLAND AND I20 in Dallas/Desoto. More

Ghetto and unprofessional. No consideration of customer's time and will say anything to sell you a car (if you'll buy it) with the highest interest rate possible. The sales team is friendly as l customer's time and will say anything to sell you a car (if you'll buy it) with the highest interest rate possible. The sales team is friendly as long as you're there to make a purchase. The service team is unprofessional and the finance team makes you feel of little worth. What's strikingly odd.. I was approved and financed for the vehicle of my choice at the price I wanted. But I was observant of customer service, or lack there of, with other customers. Watched how the finance team disregarded those of non credit worthiness. Even the service after I left and returned to complete other tasks was horrible... horrible, horrible, horrible... And now that my sale is complete with, I feel uncredit worthy with how they push me off, lie, walk by me when I'm sitting in the lobby for help for almost 4 hours before even being acknolwedged while I watch the person I'm there tospeak too walk back and forth to the cash office to fix plates and plates of food that was obviously bought for the employees. (Which apparently happens often because I recall the day of purchasing my car, they were bar be cuing and even offered me a plate. Like I said earlier, as long as you're credit wirthy or there to buy, they service is ok) Even the receptionist answers the phone rudely and places you on hold abruptly without cortesy of giving you the option to call back. I've called for the same reason 6 times in a row on the same day and each time, I'm placed on hold and transferred to an extension that rings, then tellsyou noone is available to take my call. It won't allow you to leave a voice message, and it hangs up on you!!! More

Although it was a pleasure to be greeted by you again this evening at Clay Cooley Nissan, I must admit my second visit to your location was far less satisfying than my visit just 48 hours prior. Salesma this evening at Clay Cooley Nissan, I must admit my second visit to your location was far less satisfying than my visit just 48 hours prior. Salesman Ken Williams, myself, and Sales Manager Robert Spivey had a productive session on Tuesday night in which I drove a 2013 Nissan Rogue SV AWD. We agreed on a price of $19,900 plus TTL at that time. And while I did not commit due to the fact that I had a few more cars to test, he informed me that it was "relatively safe to assume" that if I came back before the end of the week that your offer would be the same. He even said "Ken is my witness". It is 54 miles round trip from my home to your location. I have now driven that twice, despite the fact that there are much closer Nissan dealerships to me. I returned to CCN 48 hours later, check book and well qualified credit in hand, ready to buy. I TOLD YOU when I came in that the $19,900 was the right price for me and Robert said "Great! Let's do business!". I had decided on giving up the AWD and trading in my car instead of handing it down. I settled on a car with Tim (Ken was apparently off) and was all set to begin. Another sales manager came out (you were conveniently busy...starting to see a pattern) and told me that the lowest he could go on the SV FWD was $21,441 plus TTL. What??? A car that has a sticker price LESS than the one I initially looked at is now $1,541 MORE than what we talked about? How is that right? Sayid (?) said "you didn't take the offer on Tuesday and this is the lowest I can go". Obviously, it isn't or you, Robert, wouldn't have offered me the $19,900 rate. And if you had just been honest (a huge leap for your industry, I am sure) that you were no longer able to honor that, I would have saved two and a half hours of my life---and Tim's, who was showing someone around without getting full commission. When it came to my trade, he offered me $1,000.00. I told him that part of the reason that I decided to trade in was because Clay Cooley offers a minimum of $3000 for ANY trade, ANY condition, drivable or not. He asked me "where did you hear that?" What, again??? A sales manager who doesn't know their own ads???? Surely if Mr. Cooley spends the amount of money on ads that Tim says he does, your sales managers would be aware of what is out there. I told him a co worker saw the ad on TV and I called and confirmed it---in fact, the lady I spoke to offered $3500 as your minimum trade. I quickly realized that Clay Cooley does not intend on honoring any ads unless the customer asks about it. Cut to Tim, who is CLEARLY embarrassed because he knows you all are trying to screw me, now being asked to show me even LESS equipped cars in an effort to get me to the rate that you and I discussed. The sales manager comes back and says the $3000 trade in *is* correct, but he would have to INCREASE the price of the car (again) to compensate for the trade, and it would be better for me to take the $1000 trade and pay the $21,441. I said, "it would be better for you to honor what I was told 48 hrs ago." His reply? "I've never seen a price that low for this car. We must have been desperate for a sale. We aren't desperate tonight". I am not desperate either, and I do not appreciate being taken advantage of. You had a customer in your house ready to pay you $20,000 and you let them leave because you would not honor your word. What was it you told me on Tuesday? Oh yes, "we will not lose you due to price". I guess that was false too. The only thing I was desperate to do tonight was rush home and pen these thoughts to you. Between Monday and Wednesday, I was not treated better by any other dealership. You made the car buying experience fun, relaxed and seem trustworthy. This is part of the reason I came back. Your dealership's complete turnaround two days later is the reason I walked out. Make sure you ALL ask about the trade in offer, and the fact that $19,900 really IS the "lowest" they will go on the SV AWD. That way, if you are offered more, they can walk away too. More

We were going to purchase a 2013 Titan from them. We live 2 hours away so the negotiations were going on over the phone. After we had come to an agreement, been told the financing went through, and told them 2 hours away so the negotiations were going on over the phone. After we had come to an agreement, been told the financing went through, and told them we would be coming the next afternoon, they sold it out from under us 5 hours before we got there after working on this agreement for 3 days. I would never recommend this dealership. More