Clay Cooley Nissan

Brand New Car brakes down weeks later of purchase I bought a 2017 Nissan Murano from Clay Cooley in Dallas, TX. I was out of town and had to pay over $400 to get my car fixed from another Nissan deale I bought a 2017 Nissan Murano from Clay Cooley in Dallas, TX. I was out of town and had to pay over $400 to get my car fixed from another Nissan dealership!! Ansealnto my transmission leaked and transmission fluid leaked everywhere while driving miles away from home. My car makes noises through out. I am not sure if it'll break down again. I call Nissan and no help, call Clay Cooley no help!!! More

RUDE AND DISRESPECTFUL DEALERSHIP- ELISA PARADA DONT BUY A CAR FROM THIS PLACE EVER LOST MY BUSINESS AND NO WONDER THIS DEALERSHIP IS LOWEST IN METRO PLEX. LIED ABOUT THE VEHICLE LIED ABOU DONT BUY A CAR FROM THIS PLACE EVER LOST MY BUSINESS AND NO WONDER THIS DEALERSHIP IS LOWEST IN METRO PLEX. LIED ABOUT THE VEHICLE LIED ABOUT FINANCING LIED ABOUT EVERYTHING JUST TO TRY AND GET A SALE, TELL YOU THEY HAVE YOU APPROVED, CALL YOU SEVERAL TIMES, ASK FOR CO-SIGNER, PROMISE YOU THE WORLD AND THEN RUDE AS xxxx TO YOU. RUDE IN PERSON, RUDE OVER THE PHONE, ELISA IS UNDER QUALIFIED, DOING JOB THAT OVER HER IQ LEVEL. More

Service Department Inefficient and unresponsive I have been using this dealership for 8+ years for service. Recently I had a problem where my car was frequently not starting. They had it for 5 days, I have been using this dealership for 8+ years for service. Recently I had a problem where my car was frequently not starting. They had it for 5 days, replaced the battery and said it was fixed. 2 days later, the issue started again. They have had my car for 3.5 weeks now and continue to not return my calls or update me on the status. I even had the Service manager promise to call me back on the same day and fail to do so. At one point, they told me that they would look into getting me a rental car. That was 1.5 weeks ago and I have not heard back since. When I last called, they told me there were no notes on my vehicle even though I have called at least 10 times to tell them what is going on each time. I am very disappointed in this service and treatment. More

Not good Yavon Henderson is very unprofessional and I would not recommend this dealer to anyone I know. Horrible service by her. This employee needs teaming an Yavon Henderson is very unprofessional and I would not recommend this dealer to anyone I know. Horrible service by her. This employee needs teaming and good morals to work for clay Cooley. More

DONT GO HERE ! i regret getting anything here took my 2016 rouge two get fixed the first time . took it back thur 6/22/2017 its still there i keep calling and i get i regret getting anything here took my 2016 rouge two get fixed the first time . took it back thur 6/22/2017 its still there i keep calling and i get getting put on hold i ask to talk to jorge he dont call back get put on hold ask for the manager get put on hold . this is so unorganized unprofessional ! im still on hold! if their would have fixed it right the first time they dont care about their customers !!!!! More

New car in the shop I took my new car to the shop for issues. One issue was explained by a tech that another said was not true. And the other issue was not fixed, but mad I took my new car to the shop for issues. One issue was explained by a tech that another said was not true. And the other issue was not fixed, but made worse. I actually tried to trade the new car in for another and they tried to jack up the price on the other car and low ball mine. We have 2 Nissans and will never do business here again. More

Extremely Bad Customer Service First I would like to say my salesman Dameon was very kool. I'm a bit credit challenged. I applied online and started getting emails saying they ran m First I would like to say my salesman Dameon was very kool. I'm a bit credit challenged. I applied online and started getting emails saying they ran my credit and they had approval waiting for me. Once I got there we were set in a secluded dull office with no type of vibrant atmosphere. This was the tone they set. I gave all my documents to my salesman and he went to someone and came back and said we hve a vehicle for you. 1st no one asked what type of vehicle I was interested in or like. Then the pre owned vehicle they showed me was very dirty on the inside and smelled like smoke. I was thinking why wouldn't they detail the vehicle. The salesman told me if I liked it they would detail it for me. " 2015 charger" We go back inside and the extremely long wait begins 3hrs of sitting no offer of a drink not even anymore interaction from the salsesman. I'm sure it's because they have them on an all out blitz of attacking customers to hold hostage to force a purchase. Anywho they came back and this time it was the finance manager. He begins with a spill why the car wouldn't work but he could get me into a brand new Sentra or a used Altima. They brought around a Altima and at that moment. I was like hey let me get my keys to my car. I didn't want to purchase a vehicle anymore. One of the managers Angie held my keys hostage trying to force me into purchasing the Altima. Telling me how my car wasn't worth me keeping and etc. "I have a very nice car" but to her because it was 06 she was trying to imply that purchasing thier vehicle would be better for me. Then the finance manager comes out again smoking a cigarette while talking to me. For Clay Cooley to have a such big name it reminds me of a buy here pay here lot. So I leave. A hour or two later they call me and tell me they reworked some numbers on the charger and to comeback to sign the paperwork. I go back and I sign to pieces of paperwork I call my insurance switch it over to the charger. A hour and half later here comes another salesman or manager telling me that they messed up some numbers and the deal was put on hold. At this point I'm extremely frustrated. Clay Cooley clearly doesn't care about their reputation. Poor customer service, dirty vehicles, stressful environment etc. is their culture. Also after a Lil research the car was over priced by $3000 More

Worst ever buying experience Worst ever new car buying experience, should have left when they could not find the car I came to the dealership from out of town to purchase. Will ha Worst ever new car buying experience, should have left when they could not find the car I came to the dealership from out of town to purchase. Will have to read the owners manual to find out about the features, and only received one key, they said they would mail the 2nd key. Employee responsible for going over the features left before my car came out of make ready. Very dishonest sales that lied about the additional cost. Love the brand, but will warn everyone I know to stay away from this dealership. Again I should have left, and I would not have had this bad experience ( my own fault ). They need to do a much better job training their employees. More

Worse Experience EVER No wonder they are one of the lowest rated dealerships in the area. I wish i would have looked prior to this ordeal. I found the car I wanted on No wonder they are one of the lowest rated dealerships in the area. I wish i would have looked prior to this ordeal. I found the car I wanted on the internet and told them I would be in later that evening to test drive. I received 3 phone calls in 3 hours making sure I was coming in. I did show up for the test drive and told them I wanted the vehicle and scheduled time to bring my trade in back the next day. I received multiple phone that day to make sure I was going to be in. I brought my car in and after they had time to appraise it, they immediately started with the sales manager, Ray, and the hard sell. My first issue was the price of the vehicle was over $2000 more than the price listed on their Web Site. Ray said this is because the car was "certified" and they was his cost. But the web site has a different price. The price i was quoted two days before when I test drove it was the same as the Web Site. NOTE - At this point one should walk out. I eventually worked out a deal, if they agreed to guaranty the battery - it was a full electric car. This was actually written on the document i signed to get the deal. A document that is now nowhere to be found. NOTE - Ask for a copy of all paperwork. The store does not stop there. They messed up the paperwork and had to send me new documents to sign. Again I received multiple calls asking if I had the paperwork and if i was sending it back that day. NOTE - Once you sign the paperwork - and the check, they don't care. Next step was trying to get them to pay off my trade in. My check was deposited in 1 day. My trading, 3 weeks and multiple phone calls later. They still have not delivered what they said they would. They have their money and don't care. More

Don't see Clay! I never write reviews but this was the worst experience i had. The salesmen were extremely aggressive and trying to get me in a car i didn't want. The I never write reviews but this was the worst experience i had. The salesmen were extremely aggressive and trying to get me in a car i didn't want. They made things so difficult and tried to cheat me from the very beginning. I got so uncomfortable i just left. They were trying to confuse me by lying to my face. I went to carmax and had a much better experience. I got the car i wanted at a great price. And no unnecessary drama. More