Clay Cooley Nissan

Spare Keys Dont buy a Used Car, Truck, or SUV from the location on 20 and Hampton if you expect to receive an extra key with your purchase. Once the used car whi Dont buy a Used Car, Truck, or SUV from the location on 20 and Hampton if you expect to receive an extra key with your purchase. Once the used car which I purchased from this location was paid off, I requested the spare keys and was told by Claude - that since I purchased a used car I was not eligible to receive an extra key. How ludacris is this. Never heard of such a thing - So this tells me that unless you purchase a new vehicle you will not be treated with as much importance as other customers. Well you accepted my money just like you did the other customers. Wow this is so not good. More

Dishonest We received an email quote on a used car. When we attempted to purchase it, they added $2000 to the price. When I asked Mr. Adams to correct the prob We received an email quote on a used car. When we attempted to purchase it, they added $2000 to the price. When I asked Mr. Adams to correct the problem and honor the quote, he hung up on me. Mr. McGriff would not answer or return my calls. These people are very dishonest and you should not go here. More

Jesse Gonzalez Your employee Jesse Gonzalez is super unprofessional. We have been trying to reach him for a simple question and have left FIVE VOICE MESSAGES with no Your employee Jesse Gonzalez is super unprofessional. We have been trying to reach him for a simple question and have left FIVE VOICE MESSAGES with no response back. Are you serious??? On my most recent phone call, he answered, and as soon as I began to speak he hung up on me!!!!! SO UNPROFESSIONAL. Learn how to do your job properly! More

COMPLETE BAIT AND SWITCH CHECK YOUR PAPER WORK, IS A MUST. THE TRUCK IS GREAT, THERE IS NO NEED TO DO SOMETHING LIKE THIS . THE OLD BAIT AND SWITCH ON TWO HARD WORKING SENIOR CHECK YOUR PAPER WORK, IS A MUST. THE TRUCK IS GREAT, THERE IS NO NEED TO DO SOMETHING LIKE THIS . THE OLD BAIT AND SWITCH ON TWO HARD WORKING SENIOR CITIZENS... More

Complete Bait & Switch I inquired about a specific new ‘17 Maxima via the internet. I immediately received a price via email from their internet director. We went to their s I inquired about a specific new ‘17 Maxima via the internet. I immediately received a price via email from their internet director. We went to their store and drove the car and proceeded with the sale. The manager came back with a price that was $4k more. He refused to honor the price sent via email and offered unprofessional and dodgey sales tactics. Complete bait and switch. A complete and utter waste of time. Horrible. No stars would be more appropriate. More

Shady dealings I bought a care here in June. The sales staff seemed to work hard to get me a decent deal, which I appreciated. However, I felt VERY pressured into pu I bought a care here in June. The sales staff seemed to work hard to get me a decent deal, which I appreciated. However, I felt VERY pressured into purchasing the extended warranty. Nissan Finance told me I had the right to cancel it, but I had to go to the dealership, which I did - on July 18. I was told that within 6 to 10 weeks they would have the contract cancelled and the funds applied to the principal of the loan. It is 3 months later and they have done neither. I have called multiple times and they either won't answer my call or they hang up on me. One of the woman who answers the phone is extremely rude. I have a copy of the Cancellation and I left a message for a contract attorney. I wouldn't recommend buying your Nissan here. There are plenty of Nissan dealerships around. More

They made it right! I am updating my last review. Managers and all employees involved apologized to me and at this moment they are working on giving a good deal. I apprec I am updating my last review. Managers and all employees involved apologized to me and at this moment they are working on giving a good deal. I appreciate all the effort to make this right for me. I personally thank Juan and Alex P for working with me and also Jason the work his part on this More

Oil change and fuel pump Sitting in San marcos nissan. Tech and advisor take me out to show me that oil. Cap was missing. I have oil everywhere. Clay. Cooley was the last one Sitting in San marcos nissan. Tech and advisor take me out to show me that oil. Cap was missing. I have oil everywhere. Clay. Cooley was the last one to do the service as it is a new vehicle with about 7500 mile on it and.oil all was a quart low. After 5 days on my last service I picked up my vehicle just to find my front seats were laid-back and my radio was on a different station all together. How can your techs be so unprofessional and still keep their jobs. I have every thing documented with photos. I hope my engine is ok. If not then we will be talking. More

Unable to repair simple issues If I could give this dealership no stars I would. They are rude, incompetent and unable to clearly communicate any issue. I bought my Murano about 2 If I could give this dealership no stars I would. They are rude, incompetent and unable to clearly communicate any issue. I bought my Murano about 2 months ago, I have not been able to use the USB1/AUX port since I bought the car. Took the car to Courtesy Nissan (DO NOT GO THERE EITHER!!) and to Clay Cooley, first trip, we need to order the part, ok. Second trip, we ordered the wrong part. Third trip, while we do not have the resources or time to correctly repair the USB1/AUX port. Each time, it took 2 or more hours out of my day and still today I do not have a working port. The rep Shounda is an idiot and does not know what a USB port is suppose to do. More

No Clear Communication My Nissan broke down a few weeks ago and between then and now (roughly 3 weeks later) is the time that it's taken for me to be back in it. When I fir My Nissan broke down a few weeks ago and between then and now (roughly 3 weeks later) is the time that it's taken for me to be back in it. When I first spoke with someone, I was told that once they figured out the issue he would get back to me with what the issue was, then if I chose to have the service done I would receive a rental while they worked on it, since the rental was covered in my extended warranty. The next communication I received from Nissan (about a week and a half later) was a voicemail from the man telling me my car was ready. I never received any communication about the progress of the whole ordeal. In the meantime, I tried to reach out to him to get status updates, only to be met with holding music for half-hour increments, sometimes being hung up on, then calling back to be immediately sent to holding music. In other words, I could not get in touch with the service professional at all. When I finally did (another few days later), I was given some insight into the issue, but told that the true problem would not be fixed because of concerns with the warranty company. I won't go into all the details here, but my biggest issue with this is the lack of communication between Nissan and me about my car. I was forced to inconvenience others and use their cars while I waited because I was under the impression that I would have a rental...although I had to drive around for nearly 3 weeks while waiting. Long story short(ish), the communication was absolutely unprofessional and unappreciated, and I came out of the entire ordeal with the greatest degree of satisfaction. I will be reaching out to higher management to better understand their policies on customer service, because I'm not quite sure what was given to me. If there are any stars tied to this review it's only because I have to give at least one. More