Clay Cooley Nissan

Stuck Out As a recent graduate I decided a new Jeep was a great gift. I am an advocate of Nissan and wanted to give my favorite brand a chance. I researched an As a recent graduate I decided a new Jeep was a great gift. I am an advocate of Nissan and wanted to give my favorite brand a chance. I researched and decided a Nissan Rogue was the best fit. Despite a rough previous experience, I decided to return to where I purchased my last four Nissans, Clay Cooley Duncanville. An experience that should have been fun and exciting could not have been more unpleasant. Every single person I dealt with at this dealership either told intentional lies or failed to listen to my expectations. I arrived at the dealership to have my 2014 Altima serviced which was another issue. I decided to look at the Rogue as I waited for my car. My salesperson showed me model then I asked for keyless entry. I had papers from online of the desired car but was told that the Capital One prices and online finance prices were made up for the model I really desired. The Sales manager and salesman kept going back and forth so that I was confused to which model I was really dealing over. Needless to say I never saw the mysterious other car that fit what I was looking for nor did I get any pricing till in financing. At one point my car in service was ready and I wanted to go over to check on it because there was an issue. Salesman told me “don’t worry about it. We will take care of it.” The uneasiness in my gut should have been an indicator that the experience was getting worst. I asked to get pricing for both cars to compare but was told “financing would go over this”. Financing is too late I thought. Then I even said I would come back on Saturday but was told my om could cosign over the phone. HUH!!! I asked repeatedly about my car in the service area and was told “no problem I would be able to get it.” Joke was on me because I found out that Service was closed and everyone was gone. My only vehicle was locked away with my keys. UPSETTING and it went way worse. Then the sales-manager said we will go over the payoff check s but he was gone before I was ushered into the finance office. Three hours later I was in a financing room with my three kids and husband, no car and signing papers for a car that was missing features. I admit that I was worn down, hungry and distraught. I could not even leave the dealership if I wanted to because my car was locked away. I called my salesperson less than 8hours later to be told that nothing can be done. Also told come get your old car whenever you can. I felt that if the employees in both New Sales and Service Department would have listened this would have been a better experience. I have been faithful to Clay Cooley Nissan and have sent a few family and friends to the dealership. This experience along with the last few visits to the service department have changed my perspective. I should have read all the reviews. Happy Graduation to me I messed up!!! More

Big Liar!! Worst dealer in DFW!! They are the worst dealer in DFW. Do not trust them when they say they have the car. We talked and dealt with them on a price for 2017 Nissan Pathfind They are the worst dealer in DFW. Do not trust them when they say they have the car. We talked and dealt with them on a price for 2017 Nissan Pathfinder. They ran my credit score and salesman named David told me your car will be ready. I got all my documents and down payment ready and went the dealer. I waited for 1.5 hours and they ran my credit score one more time. And other salesman came and took me to show 2018 pathfinder. I told him i am not interested with 2018 why you are showing me but he said his manager told him to show. Them they told me they don’t have 2017 and tried to sell me 2018 for 5.000$ more money. They got my all documents ( bank account statement, insurance, ). Please never gave your ssn number to them. They will run your score but they don’t have the car that you negotiated. More

Service Center SUCKS! I always take my vehicle to get serviced (oil change) at the Clay Cooley in Irving, but this time around I chose to use the location in Dallas off of I always take my vehicle to get serviced (oil change) at the Clay Cooley in Irving, but this time around I chose to use the location in Dallas off of LBJ freeway due to it being closer to my job, bad choice! I scheduled an app 2 weeks prior & when I arrived I was told they did not have a filter for my car so I needed to go back the next day & they would service the car right away. I arrived the next day at 5pm and I did not get out of there until 7pm. Also, the location in Irving always sends me an email the day after giving me all the info on my car. I did not get that report from them. I will never go back to this location!! More

Wonderful Very simple. This service advisor Blake Ness is a breath of fresh air. I will never go anywhere else for my service needs Thank you Blake Ness. Very simple. This service advisor Blake Ness is a breath of fresh air. I will never go anywhere else for my service needs Thank you Blake Ness. More

False diagnostic results without doing any diag test Don't waste ur time & money. I took my car to Nissan dealer thinking they were going to be honest and they were not. The diagnostic test was never don Don't waste ur time & money. I took my car to Nissan dealer thinking they were going to be honest and they were not. The diagnostic test was never done and the service that was being recommended was replace transmission and 2 other things totaling $6800 to fix. I took it to aammco transmissions and found out that it needed a tuneup and transmission was fine. I only,spent $900 to repair and works great. Don't ever trust Clay Cooley service. They are liars, theives and have the worst reviews I have ever seen. I don't give them any stars. More

Terrible I purchased a pre-owned certified vehicle that my salesman brought out for me to test drive a block. Before the deal I asked for a CARFAX that he did I purchased a pre-owned certified vehicle that my salesman brought out for me to test drive a block. Before the deal I asked for a CARFAX that he did not provide until after the deal was closed. The car has emissions problems and acceleration problems that needed to be fixed. The vehicle would not pass inspection per the carfax. I have had the car 5 days and it has been to the dealer twice. Yesterday I contacted the service department manager and my salesman to let them know the vehicle would not go over 40mph and wouldn’t shift properly. The service manager advised that he would have a rental waiting for me upon my arrival today. He said he would be in at 7:30 and was not. The lady in the rental area acted as if she spoke with him and told me I they could not provide the rental until the unit was diagnosed. Now they have me late for work, and without a car and now they have to shuttle me. I don’t like the deception that goes on with this dealer. I am going to open a claim with the cfpb about their sales practices and how they stick you with high interest rate loans with NISSAN. I hate this dealer and the service they provide. They should be xxxx completely down More

I purchased a car from Clay Cooley six days ago and the tran I don't know what to do or think seeing how I just got the vehicle now I'm stuck without a car again and unable to get to work and take my children to I don't know what to do or think seeing how I just got the vehicle now I'm stuck without a car again and unable to get to work and take my children to school we are not on the bus line I wish they would have fixed the car before they put it on the lot to be purchased I pray they fix it and do not attempt to charge me for it also I don't know when it will be fixed More

Stay away!!! If I could give 0 stars, I would! An experience that should have been fun and exciting could not have been more unpleasant. Every single person I dealt with at this dealership either t An experience that should have been fun and exciting could not have been more unpleasant. Every single person I dealt with at this dealership either told intentional lies or was incredibly rude. I got a reasonable deal, but every tiny detail about the experience was horrendous. Choose another location for your psychological well-being. Firstly, over the phone, I was quoted a range I would receive for my trade-in, but this quote was not honored when I arrived at the dealership. I was given far below that. The quote was simply spouted off to me on the phone to get me in the door. A dealership should not give a quote over the phone if they will not honor it. The salesperson kept going back to the finance team to pretend to work out a deal, but this was only a tactic to waste my time so I would agree to the terms. Secondly, after leaving due to the dishonesty, I discovered over the next few days that I was not likely to find a better deal on what I wanted. I begrudgingly returned to the dealership and agreed to the purchase. Once I agreed, they no longer pretended to care about my time. I sat for an hour waiting to sign the paperwork to finalize, while 7 or 8 employees sat around chit chatting. Twice, employees came out of the business office to ask me to sign a credit application “for tax purposes” so I would finance through them rather than through my credit union. (No one signs a credit application for “tax purposes,” so this was another lie: a small one, but a lie nonetheless.) They tried to insist, and I had to give a firm “no” twice. While waiting, I checked the car listing again online (what else was I doing while sitting in a waiting room for an hour), and I noticed the dealership had lowered the price of the vehicle I was purchasing since my original visit. (So I was about to pay more for the vehicle than the current price listed on their site.) Once I was finally asked to come sign the paperwork, I asked for them to honor the updated price listed on their website, and I was told a nonsense reason about why they would not do so. Lies on lies on lies. Thirdly, several weeks after I made the purchase, I discovered my previous lender had not received the payout check for my trade. I called the dealership and was told the check hadn’t even been sent yet. Had not even been sent yet! I was given the excuse that they have so many checks to send that they only send so many per day. Fourthly, six weeks after I made the purchase, I had not received word about my license plates. I called, and the employee with whom I spoke (in an unnecessarily rude tone) explained that the plates had arrived a month and four days prior and were sitting there at the dealership waiting for me to pick up. No one had bothered to call me, text me, or email me to let me know about this. The dealership also had the wrong address in their system when they mentioned the option of mailing me my plates that had been sitting there for a month and four days. Revisiting this experience in my mind makes my skin crawl. This was the worst business experience I have encountered, and the dealership should pay for my counseling sessions that I will likely need after this (sarcasm intended). More