Clay Cooley Nissan

Worst Car Buying Experience Ever Everything started right. I found a car for my wife online, filled out the interested information, loan application and Trade-In Valet forms all onlin Everything started right. I found a car for my wife online, filled out the interested information, loan application and Trade-In Valet forms all online. Our hope was this would speed up the whole process so we were not at the dealership all day. We arrived at the dealership at 1:00 with all the information. This didn't start out well when they told us they could not find our application. Next, the trade in amount they offered for our car was not even close to the Trade In Valet quote. Next came one of the finance manager to tell us the price of the car. Needless to say, this was also not even close to the amount we saw online. An hour plus had now passed and we told the finance manager to forget it, we would go somewhere else. This of course caused them to talk more and come back with an offer a little closer to what we had planned. Now I ask, what about the financing, at which they tell me they have not even looked at yet. They said they did not have my information yet, which I had now given them twice. After talking about rates I decided it would just be easier to get a loan through my bank. I applied on my phone and was approved in minutes. Now, all we needed to do was sign the papers for the car and get out the door. Unfortunately, this was another hour and a half process. Four and a half hours later we finally drove away from the dealership. More

Satisfied with car service My transmission went out in my 2014 Nissan Sentra and they paid half and I paid the other half which was good for me because I did not have all the mo My transmission went out in my 2014 Nissan Sentra and they paid half and I paid the other half which was good for me because I did not have all the money to pay the total More

Great experience Professional customer service . I went and out of the dealership in less than our hour. My vehicle was work on with high expectations. Few years ago Professional customer service . I went and out of the dealership in less than our hour. My vehicle was work on with high expectations. Few years ago when I was buying the vehicle, the salesman Pa Modou Jallow really helps me get vehicle I was looking for and made my buying experience very easy. I will definitely come back for another business. More

Tricked I went there for a used in-house car. The the on-line saleslady i talked i told this to.the other online sales people i told this to. Set a time to co I went there for a used in-house car. The the on-line saleslady i talked i told this to.the other online sales people i told this to. Set a time to come in with a sales guy.got there and had to wait. Then the salesman takes my information and i wait again.the cheap car i was getting i guess it wasn't a big enough sale for him.i waited 3hours for him to talk to me.he payed more attention to the family who was getting a 30,000 dollar car over me who was getting a 12,000. Dollar car. The come to find out he run my credit for a new car without my permission..then i left a few never heard from him.no call no nothing.ig the cheap cars buys dont get no love here. More

Do not buy here DO NOT BUY ANYTHING FROM THIS COMPANY. I PURCHASED A VEHICLE AND ALMOST LOST MY NURSING LICENSE. ONE OF THE EMPLOYEES LEFT A BAG OF MARIJUANA IN THE DO NOT BUY ANYTHING FROM THIS COMPANY. I PURCHASED A VEHICLE AND ALMOST LOST MY NURSING LICENSE. ONE OF THE EMPLOYEES LEFT A BAG OF MARIJUANA IN THE CAR I BOUGHT AND WHEN I INFORMED THE MANAGER ALVIN HE STATED THAT I WAS THE THIRD NOT FIRST BUT THIRD CUSTOMER TO COMPLAIN. I WAS PROMISED THREE YEARS OF COMPLIMENTARY MAINTENANCE FOR THE PROBLEM. I NEVER RECEIVED ANYTHING AND NOW NO ONE KNOWS ANYTHING. I'VE COMPLAINED TO THE GM, CORPORATE AND THE NEW OWNER AND NOTHING WAS DONE. I WAS ALSO CHARGED OVER 10K IN FEATURES THAT MY VEHICLE DOES NOT HAVE. PEOPLE DO NOT WASTE YOUR TIME OR MONEY!!!! More

Whole Experience Was A Mess This dealership does not have it together. Our sales lady was great. That’s the extent of it. Make sure you check and see exactly what you’re used car This dealership does not have it together. Our sales lady was great. That’s the extent of it. Make sure you check and see exactly what you’re used car comes with before signing the dotted line. Ours did not come with a Key fob. Management is absolutely a joke they take your money and watch you off. I guess they are not concerned about returning customers because I most definitely will never visit another Clay Cooley dealership in my time. Finance is an absolute joke my husband had to go and find our finance in himself and actually have our financing company Speak to the finance department to get the ball rolling. Once again never will they get my business ever again. Too many dealerships out there that want my business. I guess Clay Cooley things they have enough dealership said they are well on set and don’t need returning customers. More