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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
750 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 750 reviews

November 16, 2024

Muy buen servicio. No tenia muchas esperanzas que me ayudaran pero Juan gonzalez me pudo ayudar en todo. More

by Daniel Servin
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Clay Cooley Nissan responded

Daniel Servin, ¡Gracias por tus comentarios positivos! Estamos encantados de saber que Juan González pudo ayudarlo de manera efectiva y superar sus expectativas. Nuestro equipo se esfuerza por brindar un servicio excelente y siempre es gratificante saber que nuestros esfuerzos marcan la diferencia. Si necesita más ayuda, no dude en comunicarse. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 15, 2024

I was very pleased at the level of service and professionalism by the intake associate and the ability of a technician to diagnose what was wrong with my vehicle. I did not have to wait too long, More

by Erw150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C’ean Johnson
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Erw150, Thank you for your positive feedback! We are thrilled to hear that you were pleased with the level of service and professionalism from our intake associate, as well as the technician's ability to diagnose the issue with your vehicle. It’s great to know that we kept you updated on the progress and minimized your wait time. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 15, 2024

Courtney, the service representative, was very professional and friendly! She is an excellent example of customer service! More

by kathleen.hartless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Archer
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Nov 15, 2024 -

kathleen.hartless responded

I appreciated Courtney Archer and John (the driver) very much!

November 15, 2024

Clay Cooley service dept. -KJ got me in and out and back on my way!! More

by Pntnahlf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kemujika Okere
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Pntnahlf, Thank you for your positive feedback! We're thrilled to hear that KJ in our service department was able to get you in and out quickly, allowing you to get back on your way. Our team strives to provide efficient and effective service, and it's wonderful to know we met your expectations. We appreciate your support and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 15, 2024

I had a wonderful experience at Clay Cooley Nissan. From setting up my appointment to a short waiting period. Everyone was pleasant and very helpful. More

by sacarasatchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Sacarasatchell, Thank you for your kind words about your experience at Clay Cooley Nissan. We're thrilled to hear that you found our team pleasant and helpful, and that your appointment was set up smoothly with a short waiting time. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 14, 2024

I was sad because I didn’t get a car wash some people did lol More

by elizabethsauceda0704icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Elizabethsauceda0704icloud.com, Thank you for your feedback. We're sorry to hear that you were disappointed about not receiving a car wash while others did. We strive to provide a consistent experience for all our customers, and we appreciate your input as it helps us improve. Please feel free to reach out to us directly so we can address your concerns and ensure you have a better experience next time. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 14, 2024

Deceptive pricing from internet to site. Sales manager pushed politics unsolicited made the experience less than to be desired More

by Docboom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Docboom, We appreciate your feedback regarding your recent experience. We understand that deceptive pricing and unsolicited political discussions can detract from the overall experience, and we apologize for any frustration this may have caused. Our goal is to provide transparent pricing and a welcoming environment for all customers. Your comments will be shared with our management team to ensure improvements are made in these areas. Thank you for bringing this to our attention. Clay Cooley Nissan

November 14, 2024

I really would like to thank Jose Cruz for his hard work and determination on getting my wife and I a nice vehicle. Thanks for being patient with us . I will definitely recommend choosing Clay Cooling Niss More

by Misseshebert74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Misseshebert74, Thank you for your kind words about Jose Cruz and for choosing Clay Cooling Nissan! We’re thrilled to hear that he was able to assist you and your wife in finding a nice vehicle with patience and dedication. Your 5-star recommendation means a lot to us, and we look forward to serving you again in the future. Enjoy your new vehicle! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 14, 2024

Experience was good after they found out out back widow shattered was not our doing. More

by harriettejh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Clay Cooley Nissan responded

Hi Harriettejh, Thank you for sharing your feedback. We’re glad to hear that your experience improved once we confirmed that the shattered back window was not your doing. Your satisfaction is important to us, and we appreciate your understanding during the process. If you have any further concerns or need assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 14, 2024

LARRY AND SHERNERICKA WERE GREAT! !!! WE WILL REFER OTHERS TO YOU!!! THANK YOU FOR ALL YOUR HELP!!! More

by alexandrea
Recommend Dealer
Yes
Employees Worked With
SHERNERICKA WILLIAMS AND LARRY LILLY
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Nov 18, 2024 -

Clay Cooley Nissan responded

Alexandrea, Thank you for your wonderful feedback! We're thrilled to hear that Larry and Shernericka provided great service and that you felt supported throughout your experience. Your willingness to refer others means a lot to us, and we appreciate your trust in our team. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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