
Clay Cooley Nissan
Dallas, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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My experience with the salesman Quell Carter was amazing. He went over and above his duties. Very professional, friendly and accommodating. In all my years of purchasing vehicles this was by far the absolute He went over and above his duties. Very professional, friendly and accommodating. In all my years of purchasing vehicles this was by far the absolute best experience, thanks to Quell. Fisel, in the finance department was also very precise in explaining all the financial side of my purchase. Thank you Quell and Fisel for making my purchase quick and easy. Bea Weaver Harlingen, Texas More
Mr.Matheew was very helpful he has a amazing personality, I would recommend any one to go receive customer service from him at the service center in Arlington Texas off cooper. I would recommend any one to go receive customer service from him at the service center in Arlington Texas off cooper. More
We would like to thank Mr. Curtis Atwood for his great customer service and being patience with us. He made sure we were happy . Curtis Atwood for his great customer service and being patience with us. He made sure we were happy . More
This was the worst buying experience of my life. I am waiting on Clay Cooley's Customer Service Manager, Mike W., to provide us with an explanation for why Mauro did not honor the online sales price I am waiting on Clay Cooley's Customer Service Manager, Mike W., to provide us with an explanation for why Mauro did not honor the online sales price for a 2022 Pathfinder and lied to me by proclaiming I HAD to provide my trade in in order for him to sell my a car. My husband is still waiting on the GM from this location to call him regarding the abomination of a sales experience. I rarely complain and find the positive aspects of most things in life, but this experience left me speechless. More
I would like thank you Mr. Keith for all what you do. Making buying a car a pleasant experience. Thank for you great customer service and knowledge of cars. I have purchased 5 Keith for all what you do. Making buying a car a pleasant experience. Thank for you great customer service and knowledge of cars. I have purchased 5 cars from you and probably going to purchase 2 more vehicles for my son and grandson. Once again thank you 😊 More
I purchased a 2020 Chevy Trax on 06/22/2022 from Clay Cooley Nissan. The vehicle went in for service that day, to replace an AC sensor. On 06/30/2022, I was notified that the vehicle was ready. After I p Cooley Nissan. The vehicle went in for service that day, to replace an AC sensor. On 06/30/2022, I was notified that the vehicle was ready. After I picked up the car, I traveled to work. After I got off, the oil change sensor turned on. The AC wasn't blowing cold either.. I then took the car to my residence. On 07/03/2022, as I was going to work, the vehicle stalled on i-635. I had the vehicle towed back to my residence and had a 30yr mechanic come check. He told me the vehicle looks like it had been in a wreck/had various screws and pieces missing. I paid out of pocket for the AC condenser and radiator to be replaced. I had the car towed back to Clay Cooley Chevrolet on 07/08/2022. I was told by David that he could be in contact with me. As of 07/15/2022, I hadn't received any contact. I went the next day, 07/16/2022, and spoke to the service manager, Matthew, who let me know the vehicle's motor was stalled. He let me know the experienced mechanic could be to blame, but the vehicle stalled before I went to the mechanic. I contacted my salesperson, Tim, who let me know his manager and I will be meeting with me 07/18/2022. Since the vehicle has had problems within 30 days of purchasing, the dealership will cover all repairs. Since I was told by the service that the vehicle was ready and was not, and had additional problems, I do not trust Clay Cooley Nissan to take this problem seriously. I have paid a car note and down payment for a vehicle I've only been able to drive for a day. There have been multiple attempts to fix but the issue persists. Attempts to get ahold of management have failed due to being on hold. They took advantage of the fact that I am a 20 year old female college student, and upsold me a vehicle they knew was damaged. I have contacted the DMV and FTC. I am serious about receiving a refund for the down payment as well as all my other transportation costs (Flights, Uber) I do not want to continue business with you all. More