Clay Cooley Nissan

Read this review before going to this dealership, yes, it is a long review but read it if you are serious about buying a car! Now I am not one to write a review unless it is really bad or really good. This e is a long review but read it if you are serious about buying a car! Now I am not one to write a review unless it is really bad or really good. This experience was worse than really bad. The dealership asked for feedback, and I have sent in my review but no response from management, let me also say, this was my first time buying a car and was at this dealership for 10 hours! What a horrible first-time buying experience. If you are looking to buy a vehicle, STAY AWAY from this dealership, I repeat, STAY AWAY. I went to this dealership to look at a used vehicle. When we first pulled into the parking lot, someone approached us within 90 seconds. I told the first salesman I was looking at Altima's, I could tell this salesman was very new, which I understand. However, he knew very little. Another salesman came out and began to take over. I told them I was looking at a specific new model and then a used model. But they kept pushing new. I said I will test drive new, but I want to see the used model. We did a test drive with the newer salesman and once again, didn't know anything about the car. After we returned, the other salesman was SO pushy about getting started. I said no, I didn't like the price or color. I wanted to see the used model. When I asked about the used, they were hesitant and confused. They finally complied and I was able to see the car. I test drove the used car and liked it. Told them let's run some numbers. During the financing process, they told me that it was the WRONG car, and it was not for sale. They said the vehicle I was talking about was on the lot but needed to find it. It took them two hours to find the car. It was very unprofessional. The older salesman was all over the place. He would give numbers then go talk to other customers. I felt like just another sale. I did ask if my vehicle was going to be detailed, I was told yes. But when I got my vehicle, it was not. Finally, after the countless amount unprofessionalism from the newer salesman and older salesman, we got a deal. During the dealing process, there was a lot of information and I had to understand it myself. They did not explain much. Once we were able to make a deal, I was just thrilled to get out of there. I was sent to the finance office and that was the best experience I had the whole day. I was so close to just walking out in the finance office but wasn't going to quit because I sat there for so long. The dealership delivered the vehicle to me. THEN, when it came to getting my tags, I could not drive my vehicle for two days because the tags were late. So, I will NEVER return, and I hope this review helps others to not give them any business. I repeat, do not go to this dealership. More

Very deceptive and hides information. On top of that new cars have rat damage. They will push optional warranties and services into price and not share all paperwork hiding this from you. On top of that new cars have rat damage. They will push optional warranties and services into price and not share all paperwork hiding this from you. More

On Dec. 27th my wife and daughter went to Clay Cooley in Duncanville TX after seeing an add on Dec 26 and calling to ask about it and set up a time to come i 27th my wife and daughter went to Clay Cooley in Duncanville TX after seeing an add on Dec 26 and calling to ask about it and set up a time to come in and look into buying the car that was listed online for $25,100. we even checked online before she left and it was still there for the same price as the day before. but when they arrived the price somehow changed to 30,000 how convenient that the price changed just before her appointment. she even had a picture of the add but she was told sorry cant help you at that price. The car in the add was still there but they wouldn't honor there own online pricing even with an appointment. so my daughter left. NOT A RELIABLE Dealership. The cars in question Was a Black Nissan Murano PC137670 price was $25,303 and a Pearl White one $25,422 both Midnight edition Just so unfair to have called about the car and asked to make an appointment to get the car the next day for the advertised price and tricked into coming in thinking you were going to get the car for the advertised price but it changed just before you get there! Not a good place to buy a car................................ More

Most deceptive, dishonest dealership I have ever been. Called ahead to see if they still had three cars the advertised on Autotrader. Was promised the did . When I arrived we were told all three brand new Called ahead to see if they still had three cars the advertised on Autotrader. Was promised the did . When I arrived we were told all three brand new cars had the fuel pumps go out sitting on lot. After an hour they found one but told me they don’t honor their advertised Autotrader sales price. This is a place I highly recommend to stay away from. More

To be clear, I did not buy a vehicle from Clay Cooley Nissan. Nor will I. I exchanged at least 3 maybe 4 phone calls with them trying to get an out the door price because they are a 3 hour drive away fro Nissan. Nor will I. I exchanged at least 3 maybe 4 phone calls with them trying to get an out the door price because they are a 3 hour drive away from me. The salesman was very evasive implying it would be the "low" price I saw on the website but would not give me a straight answer or written quote before I commit to the trip. Only after I said that every other dealer was willing to do this and the fact that they weren't made me believe they were trying to hide something did they finally give me an out the door price nearly $5000 more than the "low" website price. I think that price was a little bit lower than the competition but seeing as how they were not up front with it, I just don't feel like I can trust them. More

Their hotline to report concerns is a joke. E bought a new car and when we picked it up it was scratched. Sales guy told us he would call us to schedule repairs. Never got a call. We called the E bought a new car and when we picked it up it was scratched. Sales guy told us he would call us to schedule repairs. Never got a call. We called the hotline to report this and speak with a manager. Instead of the manager we were put on the phone with the same sales guy who failed to call us and nothing was resolved. More

This has been the worst experience for me. Cameryn Mitchell told me 7/28 I was approved for a 2023 Nissan Rogue. I drove 2 1/2 hours just to finalize paperwork and get my new vehicle. Upon arr Cameryn Mitchell told me 7/28 I was approved for a 2023 Nissan Rogue. I drove 2 1/2 hours just to finalize paperwork and get my new vehicle. Upon arrival Cameryn gathered my information and just started the paperwork process 8/4 (disappointing) after being there two hours she explained I needed a co signer. That was fine I just wish she would’ve told me that information 7/28 when I was approved. Fast forward to getting to view the vehicle. She walked me to the back to show me a 2023 Altima. I was so confused and annoyed why she kept trying to persuade me to get something I didn’t want. After that altercation she then showed me a rogue and ran the numbers. I was putting down 4000 and she told me my payments would be 733. Like how? Mind you she said I only needed a co signer because I didn’t make enough on my own with income (if that wasn’t true she should’ve never said it) . At that moment I should’ve just left but I drove 2 1/2 hours and my ride had to go another route I had no choice but to try something else. Fast forward to 5 hours later being at the dealership. Cameryn talks me into something used. Okay fine, I agree and is willing to compromise and pay a lower down payment/ monthly payment. She walked me to this 2022 Rogue. Then went to start the paperwork just to come back 20 minutes later it’s SOLD. I ended up getting a 2023 Nissan Rogue SV with a monthly payment of 630. It wasn’t at all what I wanted or felt comfortable getting, Cameryn and her manger advised me of the three day money back guarantee if I was not satisfied bring the vehicle back. Monday I did just that. I was suppose to get my refund from David in Accounting but I have yet to speak with him. They tell me something different every time I call. Cameryn never follows up with me about the matter. Please DO BUSINESS ELSE WHERE CLAY COOLEY IS NOT A PROFESSIONAL BUSINESS TO DO BUSINESS. They will approve you and once you get there things will change. More

Bait you in and lie to you the whole step of the way. Disappointing feeling Disappointing feeling More

Wonderful experience! ! We had Alexis & Walt. They got me into something I like. They were very helpful. Professional. Kind. Friendly. I would definitely let them help me a ! We had Alexis & Walt. They got me into something I like. They were very helpful. Professional. Kind. Friendly. I would definitely let them help me again. A very satisfied customer. Thank u clay Cooley More

Before you buy a vehicle from this dealership think twice. Have a very bad experience and I bought a car on Friday 14th. Will write my whole review in few days to come twice. Have a very bad experience and I bought a car on Friday 14th. Will write my whole review in few days to come More