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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
914 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 914 reviews

April 24, 2024

Everything went well, and the service was quick and easy. I will recommend and use them again. More

by LABOOSH28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Osuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Clay Cooley Nissan responded

Hello Laboosh28, Thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your service visit. If you have further needs or questions, please reach out! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 15, 2024

Professionalism and straight to the point. I appreciate Jonathan and the extra steps he took to find out what was going on with my car. More

by LCLAY11431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Apr 19, 2024 -

Clay Cooley Nissan responded

Hello Lclay11431, Thank you for the high 5-star rating! Your satisfaction is our top priority. We're so glad that Jonathan was able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 11, 2024

Fast and friendly service. Outstanding! The waiting area was clean. Refreshments were available and it was quiet. More

by RAELYN010613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 13, 2024 -

Clay Cooley Nissan responded

Hello Raelyn010613, We are so happy to read such a great review about Clay Cooley Nissan! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 09, 2024

I don't believe they rotated my Ties ties when I got back in. it Low pressure low?If they rotate them it would not have said that I had to come all the way back and all they did was air them up. I don't even More

by WILDABROWN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 11, 2024 -

Clay Cooley Nissan responded

Hello Wildabrown55, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

April 07, 2024

My boyfriend and I went to go lease a car and our salesperson was Jason. He was so professional, patient, kind, and knowledgeable of his job. The car we leased is very nice and drives so smoothly. I More

by KENDRA.NOBLES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Perkins , Sam Rushing
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Apr 09, 2024 -

Clay Cooley Nissan responded

Hello Kendra.nobles, Thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy Jason could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 07, 2024

I have an oil leak after receiving an oil change one day later. Very unhappy. More

by VICKIESTEPNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 09, 2024 -

Clay Cooley Nissan responded

Hello Vickiestepney, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

April 07, 2024

Bad customer experience. The guy who was my salesman (Sean K.)didn't really know ehat he's doing majority of the time. Seems very lost at the steps. The vehicle isn't have t More

by DANHTU318620
Recommend Dealer
No
Employees Worked With
Sean Knox
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Apr 09, 2024 -

Clay Cooley Nissan responded

Hello Danhtu318620, We truly appreciate your honest feedback. We are disappointed to learn of your experience here at Clay Cooley Nissan but will take this opportunity to improve. Please contact our sales managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Clay Cooley Nissan

March 25, 2024

Will Torres and Fredrick Duncan is on point with all my concerns and feelings, they keep everything very professional and help me through all the problems that was going on with my car. They explain all de More

by Sanders121324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Torres and Fredrick Duncan
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Mar 27, 2024 -

Clay Cooley Nissan responded

Hello Sanders121324, We're glad you had such a wonderful experience with us! Thank you for your kind words and this wonderful review about your experience with Will Torres and Fredrick Duncan! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future. Best wishes, Clay Cooley Nissan Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 05, 2024

GABRIEL WAS VERY TENTATIVE AND EXPEDITIOUS TO MY NEEDS AS A CUSTOMER WHEN IT CAME TO CHOOSING THE CORRECT VEHICLE FOR MY NEEDS. THANKS GABRIEL, TERRIFIC JOB!! More

by danielsmarkus90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GABRIEL WILSON
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Mar 08, 2024 -

Clay Cooley Nissan responded

Hello Danielsmarkus90, We're so glad to hear Gabriel was able to go above and beyond your expectations! Thank you so much for the positive 5-star review! Your wonderful feedback and rating mean a lot to us. We do hope we can be of assistance in the future. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 09, 2024

I will never in my life do business with this place. If you see this dealership run. They are liars and crooks. I had a car for less than 48 hrs and returned it because it had to many issues. Their More

by taime77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nina Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2024 -

Clay Cooley Nissan responded

Hello Taime77, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

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