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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
866 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 866 reviews

January 16, 2025

first time buying a car from home, safe to say juan and misael made it a easy process More

by lawrence
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Clay Cooley Nissan responded

Hello Lawrence, Thank you for sharing your experience! We're thrilled to hear that Juan and Misael made your first car-buying process from home easy and enjoyable. Our team is dedicated to providing a seamless experience for our customers, and it's wonderful to know we met your expectations. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 15, 2025

I was disappointed with customer service after I purchased vehicle. Johnathan Rosales was great and I am grateful he took care of us. More

by fcedillo73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauro Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Clay Cooley Nissan responded

Hello Fcedillo73, Thank you for sharing your feedback. We're glad to hear that Johnathan Rosales provided you with great service, but we apologize for the disappointment you experienced with our customer service after your vehicle purchase. Your experience is important to us, and we will work on improving our follow-up process to ensure all customers feel supported. We appreciate your input and hope to provide you with a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 15, 2025

content du service que je reçois de Juan et Clay Cooley Nissan.. acheté mon voyou il y a 2 ans et très heureux More

by Aug.n
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Clay Cooley Nissan responded

Hello Aug.n, Merci beaucoup pour votre retour positif sur le service que vous avez reçu de Juan et Clay Cooley Nissan. Nous sommes ravis d'apprendre que vous êtes très heureux de votre achat de voiture il y a deux ans. Votre satisfaction est notre priorité, et nous apprécions vos commentaires. N'hésitez pas à revenir nous voir pour toute question ou besoin futur. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 12, 2025

Customer service was great . i wasn’t there all day. Timming was excellent and my car is lovely More

by jacquelynlang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
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Jan 13, 2025 -

Clay Cooley Nissan responded

Hello Jacquelynlang, Thank you for your positive feedback! We're thrilled to hear that you found our customer service great and that the timing of your service met your expectations. It's wonderful to know that you're happy with your car. We strive to create a pleasant experience for all our customers, and your satisfaction is our top priority. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 11, 2025

I take writing reviews, both good and bad very serious and this one will be no different. I have had some very bad experiences with car dealerships in the past. With Clay Cooley this was not the case. Thi More

by Christopher Andry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott S.
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Jan 13, 2025 -

Clay Cooley Nissan responded

Hello Christopher Andry, Thank you for your thoughtful review! We are thrilled to hear about your positive experiences with Clay Cooley and that both Scott S. and Jonathon Swanson were able to build your trust while helping you find your new 2025 Nissan Kicks. It's wonderful to know that you love your car and felt supported during this important decision. We appreciate your kind words about our team's integrity and dedication. Enjoy your new vehicle, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 10, 2025

Casi tres horas de espera, me entregaron mi camioneta sucia, necesitaba que me remplazaran una llave 🔑 que se me quebró y me dijeron que no la tenían que regresara luego 😠y ya van dos veces que pido la More

by ccervantes214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Ccervantes214, Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Entendemos que tres horas de espera son inaceptables y que recibir su camioneta sucia es frustrante. También nos disculpamos por la falta de disponibilidad de la llave que solicitó; entendemos que esta es una necesidad importante y estamos trabajando para resolver este problema. Agradecemos su paciencia y le invitamos a contactarnos directamente para abordar sus inquietudes y encontrar una solución adecuada. Clay Cooley Nissan

January 09, 2025

Greater service and wait time was as promised. Service rep has very professional and knowledgeable More

by redluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Redluis, Thank you for your positive feedback! We're thrilled to hear that our service met your expectations regarding wait time and that our representative provided knowledgeable assistance. We strive to offer professional service and appreciate your recognition of our team's efforts. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 08, 2025

Fast, friendly and through service. I would highly recommend this dealership for my service needs. More

by Skippertribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Skippertribe, Thank you for your kind words! We're thrilled to hear that you found our service fast, friendly, and thorough. Your recommendation means a lot to us, and we are committed to providing excellent service for all your needs. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 08, 2025

Experience was favorable, people friendly, workable , took 8 hours, second car I’ve bought from them More

by pepper17172000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles English Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Pepper17172000, Thank you for sharing your favorable experience with us! We're delighted to hear that our friendly team made your visit enjoyable and that you found the process workable. We're especially thrilled to know that this is your second car purchase from us! Your continued trust means a lot to us, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 08, 2025

Lacks professionalism lacks the ability to properly repair my vehicle. My truck has been in the shop for the same thing over a year every two months. I’m having to bring it back totally disappointed wi More

by mmsmith68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roland Lynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Pickering
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Mmsmith68, We sincerely apologize for your experience and understand your frustration with the ongoing repairs to your truck. It is unacceptable that you have had to return so frequently and have not received a response from management. We take your concerns seriously and are committed to improving our service. Please reach out to us directly at [contact information] so we can address your situation promptly and ensure a resolution. Thank you for bringing this to our attention. Clay Cooley Nissan

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