Clay Cooley Nissan

I wasn't pleased with the wait, but I appreciated Kevin's ethics. He and his team insured my warranty coverage really worked for me. ethics. He and his team insured my warranty coverage really worked for me. More

The Nissan Quest I brought is my fourth Nissan vehicle. I have never had a problem with any of my Nissan vehicles. I have driven the Altima & Pathfinder. I love the Quest for traveling. It is apacious and gr have never had a problem with any of my Nissan vehicles. I have driven the Altima & Pathfinder. I love the Quest for traveling. It is apacious and great on gasoline on the highway. Floyd McGriff has been my salesperson for my last three vehicles. He is "Great". He makes the sell go very smoothly. The employees in the service dept. are so helpful and friendly. I keep all my aervice appointments. Love to coupons. Kudos to Mr. Clay Cooley. Love the location and his friendly greetings when he is at the dealership. A repeat customer. Rai Cole More

This was supposed to be an Internet sale. After going to Edmunds.com and listing the vehicle my wife and I wanted, several local dealerships were listed. We began receiving emails from these dealerships. Edmunds.com and listing the vehicle my wife and I wanted, several local dealerships were listed. We began receiving emails from these dealerships. One of which was Clay Cooley. I received an email from Dawn Riggs and an email from Brittany Tatum, who I later found out was her assistant. I sent no less than five (5) emails and received no less than five (5) emails stating that they had the Nissan I was wanting to purchase. I specifically and repeatedly asked them if they were talking about the Nissan Xterra Pro 4-X and was assured that it was. One of my last emails to Dawn and Brittany I stated "just so I'm sure we are on the same page," and I again asked if we were talking about the Xterra. The response I recieved from Dawn was "Hello jesse, Goodmorning,yes sir we are on the same page that is the out the door price now we are just waiting on you to set up a time to stop by and meet up with me and dawn.Please let me know we are here until 9pm.... Sincerely, Dawn Riggs" So, off to south Dallas county we drove (driving from Denton county) and as we drove my wife decided to call Dawn and ask just one more time if we were talking about the Pro 4-X. And of course she said yes. Once we entered the dealership, Dawn came out and greeted me (my wife had gone outside to look at an Xterra). She made a feeble attempt at covering up her obvious lie by telling me she had made a mistake and showed me a piece of paper with a hand written amount on it ($3,000 more than what she and her assistant had quoted us on the Internet (several times)). I told Dawn that I would go and get my wife and that we would probably be leaving. My wife decided it was time to speak to a manager. Dawn tapped some person on the shoulder on the showroom floor (not sure he was even employeed at the dealership) and told him that we wanted to speak to a manager. After we tried to explain what had happend, his only concern was that "we could'nt possibly sell that vehicle for what Dawn had quoted and that they would try and get as close to that number as possible." We left the dealership feeling cheated and lied to. MY WORD OF WARNING IS THAT NO ONE SHOULD BE TREATED THE WAY WE WERE AND NOT TO DEAL WITH CLAY COOLEY AND ESPECIALLY NOT DAWN RIGGS OR BRITTANY TATUM. The will lie to you just to get you in the door and then change the whole deal, or try to, any way. I would highly recommend Bankston Nissan of Lewisville, they are straight with you and courtious. NO LIES. More

They went above and beyond, not only to get me financed but to get my payments to an acceptable amount. They made sure to show me several options available and let me make the decision that would best suit but to get my payments to an acceptable amount. They made sure to show me several options available and let me make the decision that would best suit me. They made sure to quickly take car of everything promised on the we owe sheet and I can say that everything on the sales side left me very satisfied. The only complaint I have is that we were only given one key and told the other would be with our plates, which we have not received yet. More

I went into the dealership for an oil and fiter change, tire rotation and balance, and a car wash. The services that were provide met my standards. Very great customer service, car was ready in a timely ma tire rotation and balance, and a car wash. The services that were provide met my standards. Very great customer service, car was ready in a timely manner. 1 complaint, I did not get a new mileage sticker for my oi change. More

Upon calling and speaking to Kevin Shutter, I told him what the problem with my vehicle was and he asked me to bring it in at my convenience. Not only did he arrange for it to be taken care of, he also ar what the problem with my vehicle was and he asked me to bring it in at my convenience. Not only did he arrange for it to be taken care of, he also arranged for me to be put into a loaner vehicle so that I would not be inconvenienced. When I arrived, Joey Martinez quickly attended to me and made sure that I got into the loaner within a matter of minutes of my arrival. Joey kept me apprised of the status of my vehicle throughout the entire process and made sure that I was okay with everything. This was a great experience that went very smoothly! More

Great people to deal with and everyone treats you respectfully. I had great service from the initial test drive until I decided to purchase the car. I would recommend them to anyone interested in b respectfully. I had great service from the initial test drive until I decided to purchase the car. I would recommend them to anyone interested in buying a car. I will start here when it is time to replace my other car. More

Excellent customer service assistance. Kevin has always provided us with the best as he can possible provide. Our vehicles are working perfectly and no matter how little or big the repairs are needed, Kevi provided us with the best as he can possible provide. Our vehicles are working perfectly and no matter how little or big the repairs are needed, Kevin and his crew are always attentive and they sure we are satisfied witht their service. Absolutely fantastic. I will recommend. Mr and Mrs Miles. More

The entire team at Clay Cooley were professional, curteous and highly motivated to provide us the most fair deal they could. I was treated extremely well and did not once feel like I was being pressu curteous and highly motivated to provide us the most fair deal they could. I was treated extremely well and did not once feel like I was being pressured, lied to or manipulated like I did at two other dealerships I was talking to. What a breath of fresh air in what is currently a challenging car market. I understand inventory is shrinking and many dealerships are holding back optional incentives to make as much as they can on every car they sell. I'm sure Clay Cooley made a profit on my car but I compared the deal they gave me to another dealership and a very popular independent leasing company in Dallas and only after I told them what the Clay Cooley team gave me were they willing to match the Clay Cooley price. TOO LATE BOYS! The Clay Cooley team earned my business up front and also gained a enthuisastic and loyal customer. Thank you Floyd, Larry and Rene, you guys rock! More