![](https://dealerrater.com/ncdn/s/12.20240619.137/Graphics/icons/close-x-orange.png)
Clay Cooley Nissan
Dallas, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 466 reviews
Fantastic This is the best customer car care service that I've had in a long time. Thanks to Mr. Lionel Valdez. His customer service was far beyond exceptional This is the best customer car care service that I've had in a long time. Thanks to Mr. Lionel Valdez. His customer service was far beyond exceptional and I would recommend Clay Cooley Nissan Service Department to anyone... Again thanks Mr. Lionel Valdez. Just keep a watch out because I will be referring all of my friends and family who already own Nissans to Service care at Clay Cooley Nissan in Dallas. More
New car/trade in Went in Sept 2014 to do a trade in, the sales rep Debbo was the one to start the process. He was very rude, unproffessional and cocky. I was ready to Went in Sept 2014 to do a trade in, the sales rep Debbo was the one to start the process. He was very rude, unproffessional and cocky. I was ready to call it quit since we could not negotiate a deal but they would nit give me my car keys. A financial rep talked to us and said we could trade the new truck in 6 months and get one with more upgrades if we closed the deal, still then I was ready to go. Finally got my car keys and got in the car. Another financial manager Jaime went outside asked what I wanted told him and he said ok and that he would buy dinner. I agreed and said we could still trade the basic new truck for another one with more upgrades. Drove off with new truck, couple of months later recv'd email stating I was able to trade in truck with same car payment more features and 0 down. I was hesitant to go back because of our bad experiance but needed a truck with more features. Showed email and told them what I was told and they said that it was not true that i could not get that deal that the email didnt show anything and they tried to get me with a higher paymt. I talked to the financial manager and he said the samething that the email was not true. we argued about the whole deal and told him they do false advertising. He said he could have given me the deal but since i was arguing with him he would not negotiate. I told him i didnt want to do anything with his dealership and walked off. Never again Clay Cooley!! They said they cleaned house firing many reps but they need all new employees, manager and general manager and even maybe a new advertising department. This space is too short to actually state my whole bad experiance with this mediocre dealership. I have bought too many cars in my life and never this bad experiance. Do yourself a favor and do not go to Clay Cooley Nissan, you will regret it because I am definently regreting it myself. More
Express Service Clay Cooley Nissan has very friendly customer service. Lionel Valdez, service advisor, was very courteous and knowledgeable employee. I would recommen Clay Cooley Nissan has very friendly customer service. Lionel Valdez, service advisor, was very courteous and knowledgeable employee. I would recommend others to come to Clay Cooley Nissan. More
service advisor was excellent Lionel Valdez was a great help to me on seeing what I needed for my Nissan , he was very courteous explaining to me everything I had already had done Lionel Valdez was a great help to me on seeing what I needed for my Nissan , he was very courteous explaining to me everything I had already had done and what services I needed on today to keep my Nissan up on its matinees... More
Excellent Service Thank you Lionel Valdez for taking care of my baby when i bring here in for service. It is because of you why i bring my vehicle there still. Before i Thank you Lionel Valdez for taking care of my baby when i bring here in for service. It is because of you why i bring my vehicle there still. Before i would dread bringing my car in for service, but now i look forward to seeing your smile and getting great customer service. Thank you Clay Cooley for bringing this young man aboard. God Bless Ms. Brown More
Worthwhile and customer satisfaction!! When I came into the service department I was immediately greeted by an employee. The employee introduced me to Lionel Valdez and he was extremely hel When I came into the service department I was immediately greeted by an employee. The employee introduced me to Lionel Valdez and he was extremely helpful. I think it is awesome how he guaranteed me that he can help service my car and I truly appreciate it. Customer service is extremely important because it help build friendly relationships. I am happy that clay cooley has an employee like Lionel Valdez and this is a very reputable dealership. I will tell my family and friends how rewarding my experience has been. Thanks, Mr. Lionel Valdez More
Excellent Customer Service I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he con I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he contacted me and explained to me what was going on with my vehicle. He helped me figure out what was most important to be done first since I couldn't have all of it done at one time. He explain the importance of having the items done first. I will come back and request for him because he was very helpful and caring and you don't find that with most dealerships especially when dealing with a female. I highly recommend him and I will recommend him to my family and friends. More
It was a great experience I went to Nissan this morning and was helped by Lional Valdez. He did a great job with taking care of get my car. He his great customer service skills I went to Nissan this morning and was helped by Lional Valdez. He did a great job with taking care of get my car. He his great customer service skills. He also has a great personality. Thank you, More
Duncanville Branch My experience at this dealership was horrendous! Although when I arrived I was quickly created, I had to wait a decent amount of time to view the vehi My experience at this dealership was horrendous! Although when I arrived I was quickly created, I had to wait a decent amount of time to view the vehicle I was interested in. In addition to this when it was time for the test drive I let the salesperson know that I was not very familiar with the area and would need a little direction. He agreed and assured me it was no problem, however while on the test drive he completely ignored me and spent the entire time on his cell phone with other customers! When we returned to the dealership despite his rude attitude I was still interested in the vehicle. When we sat down to negotiate price, he over quoted the list price of the vehicle. When I disagreed with him and showed him what the vehicle was listed for on their website he tried to make the argument that, that vehicle had been sold. Despite all this I attempted to negotiate price, he refused to do any type of negotiating, despite offering to pay cash for the vehicle that day, a guaranteed sale! His attitude was completely disrespectful and he acted offended when I offered him a little off the list price. I would not deal with this dealership, liars and cheats! More
Have 3 vehicles with Nissan; went from 10 to 0 in one day This is for Duncanville location - 1st car leased, great experience with salesperson and loved car. Came back for purchase of sons car and husbands. This is for Duncanville location - 1st car leased, great experience with salesperson and loved car. Came back for purchase of sons car and husbands. Talked it up about how great Nissan was. Son's car purchase was good. Same salesperson, not bad experience but not really great. Husband's car purchase - same day as sons, felt like bait and switch. Gave us 4 cylinder when asked for 6. Didn't realize until next day that was not what we had asked for initially. Called immediately when discovered and said wanted to fix this, very unhappy. Got different salesperson who said he was manager, found out later was not, said nothing we could do, paperwork already sent in (known lie) and made us pay additional money to trade in a car we had less than 24 hours for the car we wanted in the first place. My experience is they are NOT customer friendly. Only after the buck and is sad since really wanted to keep cars with them. Now cannot wait until we can get rid of them. Definitely won't recommend any longer as I did originally. More