Clay Cooley Nissan

I have an oil leak after receiving an oil change one day later. Very unhappy. later. Very unhappy. More

Bad customer experience. The guy who was my salesman (Sean K.)didn't really know ehat he's doing majority of the time. Seems very lost at the steps. The vehicle isn't have t The guy who was my salesman (Sean K.)didn't really know ehat he's doing majority of the time. Seems very lost at the steps. The vehicle isn't have turbo, and yet he said there is turbo bc it have sport mode? Got the car in a dirty carpet, and when it got sent to the cleaning services and detail, they threw away all thr mats in the vehicle! We asked Sean to go and get thosd mats back, and he was confused on what he should do. Need to asked the higher up the entire time. Did not top off the vehicle (1/2 tank), OBD scanner was out of place and had ziptied to the slot itself!. Gas pedal make noises frequently which os concerning!, etc. More

Will Torres and Fredrick Duncan is on point with all my concerns and feelings, they keep everything very professional and help me through all the problems that was going on with my car. They explain all de concerns and feelings, they keep everything very professional and help me through all the problems that was going on with my car. They explain all details and warranty and help me understand about the bumper to bumper warranty and extended warranty. Going to service your vehicle ask for Fredrick or Will and get less stress and leave with a smile. I will give them 10 stars. Big thanks to ya'll both. Keep the big hearts on helping the customers More

GABRIEL WAS VERY TENTATIVE AND EXPEDITIOUS TO MY NEEDS AS A CUSTOMER WHEN IT CAME TO CHOOSING THE CORRECT VEHICLE FOR MY NEEDS. THANKS GABRIEL, TERRIFIC JOB!! A CUSTOMER WHEN IT CAME TO CHOOSING THE CORRECT VEHICLE FOR MY NEEDS. THANKS GABRIEL, TERRIFIC JOB!! More

I will never in my life do business with this place. If you see this dealership run. They are liars and crooks. I had a car for less than 48 hrs and returned it because it had to many issues. Their If you see this dealership run. They are liars and crooks. I had a car for less than 48 hrs and returned it because it had to many issues. Their website says you can return a car no questions asked within 7 days. These people still will not let me out of a loan on a car that they currently have at their dealership. They are also driving the car and putting miles on it. These people are crooks who do not hold their word. If you do not want to get screwed over don’t ever buy a car at Clay Cooley. More

Read this review before going to this dealership, yes, it is a long review but read it if you are serious about buying a car! Now I am not one to write a review unless it is really bad or really good. This e is a long review but read it if you are serious about buying a car! Now I am not one to write a review unless it is really bad or really good. This experience was worse than really bad. The dealership asked for feedback, and I have sent in my review but no response from management, let me also say, this was my first time buying a car and was at this dealership for 10 hours! What a horrible first-time buying experience. If you are looking to buy a vehicle, STAY AWAY from this dealership, I repeat, STAY AWAY. I went to this dealership to look at a used vehicle. When we first pulled into the parking lot, someone approached us within 90 seconds. I told the first salesman I was looking at Altima's, I could tell this salesman was very new, which I understand. However, he knew very little. Another salesman came out and began to take over. I told them I was looking at a specific new model and then a used model. But they kept pushing new. I said I will test drive new, but I want to see the used model. We did a test drive with the newer salesman and once again, didn't know anything about the car. After we returned, the other salesman was SO pushy about getting started. I said no, I didn't like the price or color. I wanted to see the used model. When I asked about the used, they were hesitant and confused. They finally complied and I was able to see the car. I test drove the used car and liked it. Told them let's run some numbers. During the financing process, they told me that it was the WRONG car, and it was not for sale. They said the vehicle I was talking about was on the lot but needed to find it. It took them two hours to find the car. It was very unprofessional. The older salesman was all over the place. He would give numbers then go talk to other customers. I felt like just another sale. I did ask if my vehicle was going to be detailed, I was told yes. But when I got my vehicle, it was not. Finally, after the countless amount unprofessionalism from the newer salesman and older salesman, we got a deal. During the dealing process, there was a lot of information and I had to understand it myself. They did not explain much. Once we were able to make a deal, I was just thrilled to get out of there. I was sent to the finance office and that was the best experience I had the whole day. I was so close to just walking out in the finance office but wasn't going to quit because I sat there for so long. The dealership delivered the vehicle to me. THEN, when it came to getting my tags, I could not drive my vehicle for two days because the tags were late. So, I will NEVER return, and I hope this review helps others to not give them any business. I repeat, do not go to this dealership. More

Very deceptive and hides information. On top of that new cars have rat damage. They will push optional warranties and services into price and not share all paperwork hiding this from you. On top of that new cars have rat damage. They will push optional warranties and services into price and not share all paperwork hiding this from you. More

On Dec. 27th my wife and daughter went to Clay Cooley in Duncanville TX after seeing an add on Dec 26 and calling to ask about it and set up a time to come i 27th my wife and daughter went to Clay Cooley in Duncanville TX after seeing an add on Dec 26 and calling to ask about it and set up a time to come in and look into buying the car that was listed online for $25,100. we even checked online before she left and it was still there for the same price as the day before. but when they arrived the price somehow changed to 30,000 how convenient that the price changed just before her appointment. she even had a picture of the add but she was told sorry cant help you at that price. The car in the add was still there but they wouldn't honor there own online pricing even with an appointment. so my daughter left. NOT A RELIABLE Dealership. The cars in question Was a Black Nissan Murano PC137670 price was $25,303 and a Pearl White one $25,422 both Midnight edition Just so unfair to have called about the car and asked to make an appointment to get the car the next day for the advertised price and tricked into coming in thinking you were going to get the car for the advertised price but it changed just before you get there! Not a good place to buy a car................................ More

Most deceptive, dishonest dealership I have ever been. Called ahead to see if they still had three cars the advertised on Autotrader. Was promised the did . When I arrived we were told all three brand new Called ahead to see if they still had three cars the advertised on Autotrader. Was promised the did . When I arrived we were told all three brand new cars had the fuel pumps go out sitting on lot. After an hour they found one but told me they don’t honor their advertised Autotrader sales price. This is a place I highly recommend to stay away from. More

To be clear, I did not buy a vehicle from Clay Cooley Nissan. Nor will I. I exchanged at least 3 maybe 4 phone calls with them trying to get an out the door price because they are a 3 hour drive away fro Nissan. Nor will I. I exchanged at least 3 maybe 4 phone calls with them trying to get an out the door price because they are a 3 hour drive away from me. The salesman was very evasive implying it would be the "low" price I saw on the website but would not give me a straight answer or written quote before I commit to the trip. Only after I said that every other dealer was willing to do this and the fact that they weren't made me believe they were trying to hide something did they finally give me an out the door price nearly $5000 more than the "low" website price. I think that price was a little bit lower than the competition but seeing as how they were not up front with it, I just don't feel like I can trust them. More