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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
864 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 864 reviews

January 22, 2025

Everyone is friendly and helpful. I have had my Rogue a few months now and the process has been seamless every step of the way. More

by shavon ransom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KJ
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Jan 24, 2025 -

Clay Cooley Nissan responded

Hello Shavon Ransom, Thank you for your positive feedback! We're thrilled to hear that the process of purchasing your Rogue has been seamless and that our team has been friendly and helpful. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 20, 2025

Great job! ! I will be going back to get my car serviced! Thank you so much More

by shafinney4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Clay Cooley Nissan responded

Hello Shafinney4, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and that you plan to return for your car servicing. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to welcoming you back soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 20, 2025

Work was fast and employeee was knowledgeable and friendly. Communication between service center was easy and they notified me of any recommended work. More

by luismares18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
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Jan 22, 2025 -

Clay Cooley Nissan responded

Hello Luismares18, Thank you for your positive feedback! We're thrilled to hear that our employee was knowledgeable and friendly, and that you found communication with our service center easy. We're committed to providing prompt service and keeping our customers informed about any recommended work. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 20, 2025

I didn’t wait long enough. Customer service was great Leo did an excellent job. He broke everything down for me . More

by jwarren3544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jan 21, 2025 -

Clay Cooley Nissan responded

Hello Jwarren3544, Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service, and we'll be sure to pass your compliments on to Leo for his excellent job in breaking everything down for you. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. If there's anything else we can assist you with, please let us know! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 19, 2025

They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res More

by JAMILLAHTYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nina Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Lynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Pickering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Holcomb
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Clay Cooley Nissan responded

Hello Jamillahtyson8, We’re sorry to hear about your experience. It’s concerning to learn that you received a car that was not in working condition and that you felt your payment was mishandled. We take these matters seriously, and we want to ensure that our customers receive reliable vehicles and fair treatment. Please reach out to our customer service team directly so we can investigate this situation further and assist you in resolving any issues you’ve encountered. Your feedback is valuable to us as we strive to improve our services. Clay Cooley Nissan

January 18, 2025

The dealership was great they picked up my car and delivered it back to me fully repaired in 2 days I am so grateful one bad thing was the cost for the repairs lol but ok it's fixed. More

by elbertdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonel Advisor
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Jan 21, 2025 -

Clay Cooley Nissan responded

Hello Elbertdallas, Thank you for your feedback! We're thrilled to hear that you found our service great and appreciated the quick turnaround on your car repairs. We strive to provide efficient service, including pickup and delivery, so it’s wonderful to know you were satisfied with that aspect. We understand that repair costs can be a concern, and we appreciate your understanding. Your gratitude means a lot to us, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 18, 2025

El agente muy amable gracias x ayudarme , todo muy fácil para obtener un nuevo carro More

by candelario_3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Clay Cooley Nissan responded

Hello Candelario_3, Thank you for your kind words! We're thrilled to hear that our agent was very helpful and made the process of obtaining a new car easy for you. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 17, 2025

Mr. Torres was very helpful and got in and out quick. Quicker than I expected! More

by palacioreina34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
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Jan 20, 2025 -

Clay Cooley Nissan responded

Hello Palacioreina34, Thank you for your feedback! We're thrilled to hear that Mr. Torres was very helpful and that your experience was quicker than expected. We strive to provide efficient service, and it's great to know we met your needs. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 16, 2025

first time buying a car from home, safe to say juan and misael made it a easy process More

by lawrence
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Clay Cooley Nissan responded

Hello Lawrence, Thank you for sharing your experience! We're thrilled to hear that Juan and Misael made your first car-buying process from home easy and enjoyable. Our team is dedicated to providing a seamless experience for our customers, and it's wonderful to know we met your expectations. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 15, 2025

I was disappointed with customer service after I purchased vehicle. Johnathan Rosales was great and I am grateful he took care of us. More

by fcedillo73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauro Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Clay Cooley Nissan responded

Hello Fcedillo73, Thank you for sharing your feedback. We're glad to hear that Johnathan Rosales provided you with great service, but we apologize for the disappointment you experienced with our customer service after your vehicle purchase. Your experience is important to us, and we will work on improving our follow-up process to ensure all customers feel supported. We appreciate your input and hope to provide you with a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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