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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
759 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 759 reviews

June 08, 2024

Love Nissan customer service, the people are always friendly and very helpful and nice and very initiative of their customers More

by PRETTYGIRL.KJ83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Lynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique Dou
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Jun 12, 2024 -

Clay Cooley Nissan responded

Hello Prettygirl.kj83, We really appreciate your feedback! Thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 07, 2024

Previously came in for an oil change in November/December and discovered Brake cap has been off. May was when I found out. More

by R.TURNER2026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hensley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique Dou
Report | Print
Jun 09, 2024 -

Clay Cooley Nissan responded

R.turner2026, Thank you for letting us know about your recent visit to Clay Cooley Nissan. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please contact us at (972) 709-2000 so we can understand your situation better in order to try and turn your experience around. Thank you, Clay Cooley Nissan

June 07, 2024

I am very happy with the customer service I have received, very attentive to Me on my car concerns. Thanks service team More

by ELIAS.MORENO2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanks Mark for your service very courteous and attentive with me
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Jun 09, 2024 -

Clay Cooley Nissan responded

Hello Elias.moreno2009, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Thank you for the high 5-star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 06, 2024

I purchased my vehicle from your dealership. I have had nothing but issues since the purchase. I’ve brought it back twice so your mechanic can fix it. However, it still isn’t fixed. I will never More

by NUPED98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember their name.
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Jun 09, 2024 -

Clay Cooley Nissan responded

Nuped98, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Clay Cooley Nissan

June 05, 2024

I always receive great service at this Nissan location! The service dept is very courteous, detailed, concerned about my vehicle & helpful with car care! More

by LAJUAN423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, KJ
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Jun 07, 2024 -

Clay Cooley Nissan responded

Hello Lajuan423, we are very happy to have provided you with such a positive experience! It's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 05, 2024

Great experience working with the service team. I worked with Frederick. This dealership has great communication. More

by rell1990rell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frederick
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Jun 07, 2024 -

Clay Cooley Nissan responded

Hello Rell1990rell, Thank you for your praise and kind comments and this wonderful review about your experience with Fredrick! Your wonderful feedback and rating mean a lot to us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 05, 2024

No mutipoint inspection and no courtesy cleaning as it was done in the past. Plus no direct explanation of suggested service. More

by LAJUWOMI4JESUS
Recommend Dealer
No
Employees Worked With
Service Department
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Jun 07, 2024 -

Clay Cooley Nissan responded

Hello Lajuwomi4jesus, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We hope to hear from you. Clay Cooley Nissan

June 04, 2024

Anthony was Profesional and got right to work. If you are military go see Anthony. More

by Big T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roland Lynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mejorado
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Jun 07, 2024 -

Clay Cooley Nissan responded

Hello Big T, We're happy you found Anthony to be so supportive during your experience here at Clay Cooley Nissan! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your purchase experience. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 04, 2024

This is by far the most unresponsive finance manager I have ever dealt with. I highly do not recommend doing business with this dealership AT ALL! I have had to file a complaint with BBB regarding this de More

by barker_myesha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Hensley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique Dou
Report | Print
Jun 07, 2024 -

Clay Cooley Nissan responded

Hello Barker_myesha, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

June 04, 2024

Kudos 👏. Anthony was Profesional and got right to work for me. If you are military go see Anthony. I told him what I needed, what I was putting down, and he More

by T.banks214
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roland Lynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony mejorado
Report | Print
Jun 07, 2024 -

Clay Cooley Nissan responded

Hello T.banks214, Thank you for taking the time to leave this amazing review for us at Clay Cooley Nissan. We're happy Anthony could meet your expectations! It's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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