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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
758 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 758 reviews

August 03, 2024

I’d rather deal with a shade tree mechanic than these ppl. The customer service is horrible as well. As soon as I get the chance I’m getting rid of this Nissan and I will NEVER purchase another one More

by LATONYAJOHNSON482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Aug 07, 2024 -

Clay Cooley Nissan responded

Hello Latonyajohnson482, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

August 02, 2024

I had to go out and find out if my car was ready or not More

by ALICIAPRIM01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lines
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2024 -

Clay Cooley Nissan responded

Hello Aliciaprim01, We appreciate you taking the time to leave us this feedback, Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Clay Cooley Nissan

July 31, 2024

I wish someone would’ve gave my car a diagnostic to see why the check engine light was on. It was done in the past while getting an oil change. More

by GMOE004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel
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Aug 01, 2024 -

Clay Cooley Nissan responded

Hello Gmoe004, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 31, 2024

Every aspect of the service was completed in a timely manner and was highly informative. The staff demonstrated utmost respect and were knowledgeable in addressing any inquiries I had. More

by SMITHTONYA1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blane Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick
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Aug 01, 2024 -

Clay Cooley Nissan responded

Hello Smithtonya1027, reviews like this give us motivation and help us ensure we provide high-quality care. We are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 30, 2024

Wesley was extremely rude . My car was kept ar the dealership dor 4days due to a rear camera issue. No one ever followed up with me to give me an ETA. On the last day, I decided More

by LOISJ130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley
Report | Print
Aug 01, 2024 -

Clay Cooley Nissan responded

Hello Loisj130, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve our services. We hope to hear from you soon. Clay Cooley Nissan

July 28, 2024

I was in and out in under and hour and they honored the coupon I was sent in the mail. More

by ALANTECOAKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodis Matthews
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Jul 30, 2024 -

Clay Cooley Nissan responded

Hello Alantecoakley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 27, 2024

Phone calls took too long to answer and car wasn’t ready when they said it was ready More

by HARRINGTONJALEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fredrick
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Jul 29, 2024 -

Clay Cooley Nissan responded

Hello Harringtonjalen, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve our services. We hope to hear from you soon. Clay Cooley Nissan

July 26, 2024

WESLEY, Service Advisor, was magnificent. He was helpful with explaining my questions and assisting with all the necessary recommendations. More

by SHEJONES58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley, Service Advisor
Report | Print
Jul 29, 2024 -

Clay Cooley Nissan responded

Hello Shejones58, we appreciate you taking the time to leave us this feedback! Thank you so much for your positive comments about Wesley here at Clay Cooley Nissan Service! If you have any further questions, please give us a call. We're always happy to help! We hope to be of service to you again in the future. Best wishes, Clay Cooley Nissan

July 25, 2024

I didn't like the factor that they gave one price on the car and I pay much more over the cash price on the car More

by tere.mazariegos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pa Jallow
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Clay Cooley Nissan responded

Hello Tere.mazariegos, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Clay Cooley Nissan

July 25, 2024

In all my years of being a NISSAN customer the employees have been courteous and helpful, and knowledgeable. More

by SHIRL.CREDIT17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Clay Cooley Nissan responded

Hello Shirl.credit17, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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