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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
758 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 758 reviews

August 16, 2024

Technician skimped on oil change. Never checked a problem tire, almost got stranded with flat More

by KAPONY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kj
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Aug 18, 2024 -

Clay Cooley Nissan responded

Hello Kapony2, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

August 16, 2024

I was greeted with a smile and impressed with the service in a timely manner. Great customer service and I will definitely be back. Thank you More

by james.booker65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Minnweather
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Aug 18, 2024 -

Clay Cooley Nissan responded

Hello James.booker65, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 15, 2024

Everyone was amazing and so helpful. There was no pressure, just all positivity and found us our next great family car. More

by jennifer hull
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2024 -

Clay Cooley Nissan responded

Hello Jennifer Hull, Thank you for your praise and kind comments about our team! We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 15, 2024

It went spectacular salesman Marcus was awesome ! !! Sam in the Finance Department was very polite, accurate and had us in and out in no time flat with a nice vehicle for our grandson Clay Cooley my h More

by sm6065946
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Rushing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hello Sm6065946, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy Marcus could meet your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Clay Cooley Nissan

August 15, 2024

I was in the shop due to a recall. Service technician Leo was not helpful at all. Horrible customer service. Told him i had Transmission issues and he did not care he just avoided me More

by DETTOR01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service technician
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Aug 16, 2024 -

Clay Cooley Nissan responded

Dettor01, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

August 15, 2024

My service advisor, Brodris Vernund, was the absolute sweetest and easy going person! I just moved to the DFW area and was extremely confused and hesitant coming into such a huge dealership and he gave m More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodris Vernund M (Service Advisor 1002094)
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hello T, we are very happy Brodris Vernund provided you with such a positive experience! Your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. We can't wait to see you again, have a great day. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 14, 2024

They exceeded my expectations. I was more than pleased when I left. God bless you, Clay Cooley, and you come highly recommended with me and thanks to Mr. blue More

by MSELIZABETHANNBELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blane Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Weinberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Rushing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hi Mselizabethannbell, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy our team could meet your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for your kind words and this wonderful review! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 14, 2024

went for annual oil change was told would take 45min and it did Mark Abron great More

by DNENANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hello Dnenana, we're happy to hear you had such a positive experience with Mar and our service team! We appreciate you taking the time to leave us this great feedback. Please don't hesitate to reach out if there's anything additional we can do for you! We can't wait to see you again, have a great day. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 14, 2024

Hola, yo soy el señor Rafael Barron, yo soy dueño de la Nissan Pat Finder 2022. Ya tenemos mucho tiempo viniendo a Clay Clooney y no se ha hecho nada al respecto del carro que tiembla y se quiere apagar la More

by LILLYRIOS1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Floyd McGriff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfredo Torres, Dominique Dou
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hello Lillyrios1134, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

August 13, 2024

Poor communications, confusion, not enough information on dealership to customer for update on vehicle, no consistency, the ball was dropped. More

by michaelluckey621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Osuji
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Clay Cooley Nissan responded

Hello Michaelluckey621, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

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