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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
756 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 756 reviews

September 21, 2024

Kai provided exceptional customer service and went the extra mile to make sure I was taken care of. More

by ANNETTE.E.CONLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kai
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Sep 29, 2024 -

Clay Cooley Nissan responded

Hello Annette.e.conley, we are very happy to hear Kai provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 21, 2024

Amiable atencion y su servicio excelente gracias por su atencion continuen asi y el personal bien amable gracias More

by MALUD268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Clay Cooley Nissan responded

Hello Malud268, we are so pleased you enjoyed your visit to Clay Cooley Nissan! Reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 20, 2024

Poor customer service, didn’t feel welcome everyone seems on edge. Took 2-3 hours for an oil change. More

by DMANDJ205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roland Lynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Levy
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Sep 21, 2024 -

Clay Cooley Nissan responded

Hello Dmandj205, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve our services. We hope to hear from you soon. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 20, 2024

The process of buying my new 2025 nissan sentra was smooth and a great experience thanks to Alexis and Mauro. More

by VALERIEDR98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauro Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Clay Cooley Nissan responded

Hello Valeriedr98, thank you for your kind review; we are happy to pass along your comments to the team here at Clay Cooley Nissan! Thank you for your kind words and this wonderful review about Alexis and Mauro! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 20, 2024

The customer service team was very helpful and friendly and finished in a timely manner More

by V_HARMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 27, 2024 -

Clay Cooley Nissan responded

Hello V_harmon, we are so happy to read such a great review about Clay Cooley Nissan! We are happy to pass along your comments to the team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 19, 2024

I was waiting for my car to be serviced. They did a great job on the oil & filter change. More

by MASSEY24M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Clay Cooley Nissan responded

Hello Massey24m, reviews like this give us motivation and help us ensure we provide high-quality care. We are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 18, 2024

The inside isn’t private and everyone can hear whatever you are discussing and negotiating. More

by Dee
Recommend Dealer
No
Employees Worked With
Jordan Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Clay Cooley Nissan responded

Hello Dee, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Clay Cooley Nissan

September 18, 2024

Leo was my service advisor he explained the service needed and explained of the payment plan he was very helpful More

by ROSIEM66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Sep 21, 2024 -

Clay Cooley Nissan responded

Hello Rosiem66, thank you for your kind words and this wonderful review about our service advisor Leo! Your satisfaction is our top priority. We're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 17, 2024

Shernericka Williams at Clay Cooley Nissan in Duncanville provided outstanding service. She was incredibly patient and thorough while helping me buy a Rogue SV for my wife. Shernericka took the time to handl More

by bookerdarlene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
shernericka williams
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Sep 21, 2024 -

Clay Cooley Nissan responded

Hello Bookerdarlene, we're so glad to hear Shernericka Williams was able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. If you have any further questions, please don't hesitate to reach out! Have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

September 16, 2024

would not advise any of my family or friends to do business with this location. Service center is a complete Joke!! The manager to service rep, really bad about keeping their word, from my time there, More

by michaelluckey621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
WILFREDO TORRES, Wilfredo Torres
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Sep 17, 2024 -

Clay Cooley Nissan responded

Hi Michaelluckey621, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We look forward to speaking with you soon. Clay Cooley Nissan

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