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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
872 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 872 reviews

December 07, 2024

Everybody was SOOOOOO nice and they helped Me out with great enthusiasm ❤️ I am pleased with my experience there❤️🥰 Thank you all for everything 🌞 More

by GREENEYEZ186@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Weinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Clay Cooley Nissan responded

Hello Greeneyez186@gmail.com, Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our team. Your appreciation for our enthusiastic service means a lot to us. We strive to make every visit enjoyable, and it’s wonderful to know we succeeded with you. Thank you for choosing us, and we look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B John son Fwy, Dallas, TX 75237 (972) 709-2000

December 06, 2024

Clay Cooley service department went straight to the problem corrected I was in and out in a timely matter thank you More

by wat78795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hensley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Holcomb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie
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Dec 08, 2024 -

Clay Cooley Nissan responded

Hello Wat78795, Thank you for your positive feedback! We're thrilled to hear that our service department was able to quickly identify and correct the problem, allowing you to be in and out in a timely manner. Your satisfaction is our priority, and we appreciate your recognition of our team's efficiency. We look forward to serving you again in the future! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 05, 2024

Long waiting time. And I had to go back because they left some parts of my car loose. More

by sam_faz1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane Holcomb
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Clay Cooley Nissan responded

Hello Sam_faz1989, Thank you for your feedback. We sincerely apologize for the long waiting time during your visit and for the oversight regarding the loose parts in your car. This is not the level of service we strive to provide, and we will address these issues with our team to ensure better experiences in the future. Your concerns are important to us, and we appreciate you bringing them to our attention. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (972) 709-2000 so we can work towards a resolution. We look forward to hearing from you. Clay Cooley Nissan

December 05, 2024

So very good service. Always let me know what is going on with my vehicle. More

by john.a.ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Clay Cooley Nissan responded

Hello John.a.ford, Thank you for your kind words! We strive to provide very good service and ensure that our customers are always kept informed about the status of their vehicles. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please feel free to reach out. Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 05, 2024

Jonathan and Alexis did an awesome job helping us get into our new vehicle. Definitely recommend them. More

by jenniferleerussell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Clay Cooley Nissan responded

Hello Jenniferleerussell, Thank you for your kind words! We’re thrilled to hear that Jonathan and Alexis provided you with excellent service as you secured your new vehicle. Your recommendation means a lot to us, and we’re always here to assist you in the future. Enjoy your new ride! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 04, 2024

Was greated with a warm friendly and courteous smile. Courtney was very professional and well knowledgeable and helpful. More

by omega.jones27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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Dec 04, 2024 -

Clay Cooley Nissan responded

Hello Omega.jones27, Thank you for your kind words! We’re thrilled to hear that you were greeted with a warm, friendly smile and that Courtney provided you with professional and knowledgeable assistance. Our team is dedicated to ensuring every customer has a positive experience, and your feedback reinforces our commitment to excellent service. We look forward to serving you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 04, 2024

Will not get another car from them ever again. The deals are upside down. Do not do it! More

by taleashaking19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blane Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Sheppard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Holcomb
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Clay Cooley Nissan responded

Hello Taleashaking19, We're sorry to hear about your experience and understand your frustration regarding the deals. We strive to provide fair and transparent offers, and it's disappointing to learn that we fell short in your case. Your feedback is valuable, and we would appreciate the opportunity to discuss this further to address your concerns and improve our services. Please consider reaching out to us directly. Clay Cooley Nissan

December 04, 2024

Always helpful and friendly service. Thank you for the Clay Cooley services and assistance. Have a great day. More

by 6loveforme.ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Clay Cooley Nissan responded

Hello 6loveforme.ac, Thank you for your kind words about our team at Clay Cooley! We're thrilled to hear that you found our service helpful and friendly. Our goal is to provide exceptional assistance, and your feedback encourages us to keep up the great work. We appreciate your support and wish you a fantastic day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 02, 2024

Oil change and tire rotation within one hour is 5 star-service.. That’s excellent customer service. More

by ans6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Clay Cooley Nissan responded

Hello Ans6, Thank you for your positive feedback! We're thrilled to hear that you experienced excellent customer service with our oil change and tire rotation, completed within an hour. Our team strives to provide efficient and high-quality service, and it's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 02, 2024

Always professional and courteous, Courtney was wonderful and answered all my questions and concerns. Happy Holidays More

by binagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Clay Cooley Nissan responded

Hello Binagirl, Thank you for your kind words about Courtney! We are thrilled to hear that she was able to address all your questions and concerns with professionalism and courtesy. Our team strives to provide excellent service, and your feedback is greatly appreciated. Wishing you a wonderful holiday season! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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