Clay Cooley Kia

Listed a car on their page and didn't have any info or pictures. The listing said "2022 Sorento". No color. No features. Nothing. I emailed and asked if the car was there on the lot and I was told it was. pictures. The listing said "2022 Sorento". No color. No features. Nothing. I emailed and asked if the car was there on the lot and I was told it was. I asked for pictures and a trim or features. The reply was "Not until we have a phone number." I knew from dealing with them preciously and asking them why they did this that their practice was to call 2 times in a row every hour every day. I explained I wasn't going to give a number for them to harass me all day long since I wasn't even sure I was interested in this car. They refused to send details. It's fine I ended up ordering the exact car I wanted with all the features I wanted from Kia for less than their 5000 over MSRP mystery vehicle. If they think harassing someone an illegal amount of times will get them sales or acting like this will get them sales they are sadly mistaken. If this is how they are when you're trying to give them business I hate to think of how they would be if there was an issue. Run far away from these people and definitely do not give them your contact info. More

Quoted a price and when I decided to buy they raised the price 5000.00, These people cannot be trusted . Read reviews before you buy, find a reputable dealer price 5000.00, These people cannot be trusted . Read reviews before you buy, find a reputable dealer More

They have a 1.5 Rating for a reason. Terrible experience. They marked up a Telluride 10K ... We agreed to pay a certain number and total price increased 27K. The finance guy was an absolute clo experience. They marked up a Telluride 10K ... We agreed to pay a certain number and total price increased 27K. The finance guy was an absolute clown.. talked down to us.. completely unprofessional. I would advise anyone to spend your money elsewhere. More

So dissatisfied, the service department lost my a cap to my light, and told me twice they ordered the part. But have not received nothing but lies from Tyler, Fabian, Jacob and Wendy Culler all over their e my light, and told me twice they ordered the part. But have not received nothing but lies from Tyler, Fabian, Jacob and Wendy Culler all over their error. Was provide what was suppose to be Service Supervisor Jamie MaccAsserty number was provide Jacob's number. Very Unprofessional, and wonder if it's because I'm Black (yes pulling race card). More

I regret buying my car from Clay Cooley and Mr. Joseph Fernandez!! I would give a 5-star rating on the 2022 Telluride but NOT the Clay Cooley Kia Dealer. I would choose any dealer but them. I was the easi Fernandez!! I would give a 5-star rating on the 2022 Telluride but NOT the Clay Cooley Kia Dealer. I would choose any dealer but them. I was the easiest sale! I paid cash for a 2022 SX, Prestige Telluride, no trade in, no financing required. What ruined my experience was the post sales treatment. They did not prep the car, give me a mindful tutorial or acted like this was a sale at all. All they wanted to do was close for the night. I tried to by $5,350 of accessories (Trailer hitch, lighting kit andlighted door sills and could not get an answer on cost, installation or lead time. I asked to talk to the general manager (Mr. Joseph Fernandez) and he could not even call me back, after 3 messages. I absolutly hated the treatment and experience from Glay Cooley Kia's sales management team. I wish I bought it else where. They deserve all the low ratings they get and I am sure, with out managment and culture change this will continue. SHAME on Mr. Fernandez and his mindless team of 9 to 5 ers. I ended up buying all the parts I needed and had them installed with certifyed installers who cared about my business. Read through these reviews and tell me if your not mistifyed why they are still in business. I will NEVER do business with Clay Cooley or their managment team in the future! More

Stu Hutchins a sales manager atClay Cooley Kia of Stu Hutchins a sales manager at Clay Cooley Kia of Irving. Was very Helpful & professional. His reassurance was 👍 great. Thank you.... My mind is a Stu Hutchins a sales manager at Clay Cooley Kia of Irving. Was very Helpful & professional. His reassurance was 👍 great. Thank you.... My mind is at ease..... More

Kevin Sanchez is dishonest and a liar. we had a verbal deal on a used care and i gave a credit card for deposit. Despite our agreement they sold the car 2 days later. i had asked for paperwork to sign d deal on a used care and i gave a credit card for deposit. Despite our agreement they sold the car 2 days later. i had asked for paperwork to sign daily and no response until the day after it was sold. i would never recommend this dealership or Kevin sanchez to anyone, even my enemies. More

I would love to tell you about my experience but after over 2 hours trying to contact someone I never talked to an actual person. I can not rate how anyone at the dealership was because I never was able t over 2 hours trying to contact someone I never talked to an actual person. I can not rate how anyone at the dealership was because I never was able to meet with them. overall not a good experience More

This place cares about you when they are making a sale. The service department is a joke, they don't answer the phone or return calls. I have been trying to get my car serviced due to a recall. I guess if The service department is a joke, they don't answer the phone or return calls. I have been trying to get my car serviced due to a recall. I guess if my car catches fire and someone gets injured and we sue Clay Cooley for not doing their job, perhaps then they will do their job. Wish I could give no stars. More

Just had a terrible experience with this dealership. I'm in the market for a specific vehicle and they had a few on their lot. I'm out of state and willing to pay for delivery, so I've expanded my search ar in the market for a specific vehicle and they had a few on their lot. I'm out of state and willing to pay for delivery, so I've expanded my search area. I've also got my own financing so I'm essentially paying cash up front. They came up in my search with what appeared to be reasonably priced vehicles, so I went ahead with contacting them and beginning negotiations. I worked with the Internet Sales manager (who was polite enough) and we settled on a price and got a quote for delivery, over a period of a few hours. Pretty usual car buying experience. Suddenly I receive a message asking if they can call. I'm on the road at the moment but accept the call. The overall sales manager is on the other end and he demands to know when I can come in to the dealership. I had already explained to the other salesperson that I'm out of state and will not be able to come in, hence arranging shipping costs. The sales manager continues to demand that I have to come in before I can buy a vehicle, because of some vague "fraud" reasons. So the deal falls through because apparently there's no other way to verify my identity aside from me travelling hundreds of miles to complete a purchase?? All while essentially being called a fraudster by a pretty rude sales manager. Real bad look, Kia. Either way, if you're looking at this place for buying I car I advise you watch out for some really sketchy behavior and are probably better off buying a vehicle from a better run business. These people don't deserve your time or money. I'd give them zero stars if possible, worst treatment from a dealership I've ever experienced. More