Clay Cooley Kia

Tricked List prices but then raises prices by $2000 or $3000 when negotiating at the dealership. I don’t have to have the best deal, but want a fair deal. List prices but then raises prices by $2000 or $3000 when negotiating at the dealership. I don’t have to have the best deal, but want a fair deal. More

Very Unprofessional Dealership BUYER BEWARE!!!! I stopped in to have my Kia Soul serviced. The engine light had been on and it was determined that two sensors were bad and needed to BUYER BEWARE!!!! I stopped in to have my Kia Soul serviced. The engine light had been on and it was determined that two sensors were bad and needed to be replaced. Although I was treated very nicely by the Service agent and the evaluation of my vehicle was serviced properly, it was very expensive compared to local repair shops. I don't mind paying extra for the Kia parts and trained mechanics, but I was charged more than double. My biggest complaint was when I was waiting for my vehicle to be serviced the salesmen were speaking to each other and using very foul language. This is very unprofessional I would never buy any vehicle from these salesmen. VERY UNPROFESSIONAL SALESMEN! The GM asked me to respond to him below and I did. No Response! It has been a month since I have emailed the GM about my poor experience at your dealership. He ask for me to email you with the details, and I did last month. Being a manager of a country club, if I ask someone to email me with details, I get back to them as soon as possible. I am apologetic and empathize with anyone who has an unfortunate experience with my staff. Based on the way you have handled my situation, I have to believe that your staff is allowed to act rudely because you don’t lead and instruct them properly. I guess my review of your business is spot on. More

Lying manager and financing department First they sold me a car with 4000 miles more than the odometer contract. Against the law. Second because my credit was bad the said they had to add $ First they sold me a car with 4000 miles more than the odometer contract. Against the law. Second because my credit was bad the said they had to add $2000 to the price of the car just flat out $2000 and blamed it on the bank and a finance rate at 15.3 I was told 12.4.. after the sales man gave his reason for the $2000 the Manager walk in a forcefully said this car has no warranty it's a buy as is. That was not on the window sticker. He made me sign an agreement for no warranty. Then I go to financing and he goes over the paperwork. First thing out if his mouth was I had a 60,000 or 6 yr cars warrenty. When I ask about it he said it was built into the price of the car. I said do I'm paying for it again he said it was built in. I said take it off and the payment went down $50 which was a total of $4000. But one how the price of the car did not come down. They tell me me warranty I pay $2000 for bank reasons manager makes me sign away any warrenty on the car after they stick the insurance without my knowing into the price of the car. Complete bareface like. On my way home I ran out of gas theres was no windshield wiper fluid and the oil was low. The car had 6400 miles. They were the only owners so they never checked under the hood. . When I noticed the milage was wrong I took the car back because the contract was void. So I got another cartbibking after all that they would be honest with this car. So to cut all the trickery i decided to pay cash I put $7000 on my credit card then they bring me the contract and tell me they couldn't take my check because of my credit. So they let me charge on credit $7000 but my money was no good. I left without paying the remaining balance with the new car. I waited in the lobby for 30 they said the car was being cleaned and gassed up. 30 min later at 1015pm they bring me the car they get into there car and. The gas light is on warning me about no gas. I had to coste into the gas station down the road..when I asked for the spare key they said the previous owner did bring it so I'd have to pay $300 dollars for one. That funny because the car only had 1600 Mike's and they are the only owners. So where's the key. And I've asked for the window sticker which is a law to give it to me. I know there was no buy as is or no warrenty sticker. .I'm going back this morning to pay in cash actual dollar bills. I bet that money will be good I'll report back to see how I'm treated. Will they reimburse me for gas and offer to wash it. Oh and they have ran my credit 5 times for a car in trying to pay cash for....DO NOT BUY FROM THIS PLACE. THEY ARE BULLIES LIARS RUTHLESS AND CHEATS. YOU GET NO PERKS NO EXTRA KEY THEY CHEAT YOU OUT OF WARRINTIES NO GAS NO CAR WASH. More

BEWARE 8 months. E I G H T months is how long I’ve been going back and forth with this NIGHTMARE of a company. They lie through their teeth the moment you wa 8 months. E I G H T months is how long I’ve been going back and forth with this NIGHTMARE of a company. They lie through their teeth the moment you walk in and they don’t stop. I bought a car from them in June of 2016 with 3,000 miles on it and since, I have had said car sent back to them within the week of buying for A/C issues, had to fight with them to give me the spare key that came with the car, and have STILL yet to receive ANY of my contract or information on the $2,500 warranty I was bullied into. Their turnover is outrageous and when you call, you get hung up on. Every. Time. If you’re looking to buy a car, DO NOT GO TO A CLAY COOLEY LOCATION. More

False promises The sales person promised my wife a unlimited miles lease and did not produce, finance say they can only give 12k on a lease. False promises. The sales person promised my wife a unlimited miles lease and did not produce, finance say they can only give 12k on a lease. False promises. More

Overcharged! Lied to! I went here to buy my first new car. No credit. Had substantial down payment with intent to pay off vehicle at first payment. To my surprise the contr I went here to buy my first new car. No credit. Had substantial down payment with intent to pay off vehicle at first payment. To my surprise the contract that was drawn up was not the agreed upon price. I was sold a car that was aledgedly $13,488, the sale price on contract was $15.488! I never got a copy of contract details and when I noticed the discrepancy, 1 week later, I was sent in circles trying to get resolution. By now it was time for first payment. After speaking to several GM? Iwas told nothing could be done to rectify this mistake. So, I paid an extra $2000 for a vehicle and apparently noone cared about my issue. I feel used and taken advantage of by this sales team More

My situation We live in West Texas 95% of the time and the other 5% of the time. I get online and look for cars at the car lot well i liked a few but know our budg We live in West Texas 95% of the time and the other 5% of the time. I get online and look for cars at the car lot well i liked a few but know our budget right now and with bad credit you would have to have atleast 2,000.00. Well my husband was approved for the fresh start program but we are in West Texas. So he asked his boss of so we could go get a car from Clay Cooley Kia of Irving and his boss let him off for one day to go get the car. Well they already know we wouldnt be able to put anything down till we got there and we told them okay. So I texted the salesman today and he tells me that if we put a 1,000.00 it would hold the car. Well a little while later he says i taljed to my manager and if you put 500.00 diwn we can hold the car. Mind you its a fresh start program car he also told my husband uncle because he lives in Richardson and was going to look at it for us its a Chevy Captiva S 2013 with 83,031 miles on it. Well we were told it was a 3 year program and his uncle was told a 4 year program. Well we have already been slapped in the face by Toyota of Midland so we dont trust car dealerships at this point well when i dont get a response from the salesman i already know your dealership didn't care for their customers. So i tell my husbands uncle that the salesman said that now they said a 1,000.00 and come in tonight. Okay sorry yall already know our situation and we live like 5 hours away and yall all were told that we have to do this mostly over the phone till we get to the nitty gritty but yall just didnt care after knowing that my husband would have to talk to his boss and then do a ce sign get the car and drive back to work the next night. Plus yall were wishy washy with you can put 500.00 down and it would hold it to you have to put a 1,000.00 down to hold it to no you have to come in today. WOW!!! So my husband uncle called to find out what was going on and you changed the story on him also. Guess I will be blasting yall on social media also with Toyota Of Midland. If yall didnt know every time a credit check is ran it brings your credit score down even more yall ran his a bunch of times also. So by now his credit score is crap and now we cant get a vehicle till his score goes back up. Oh who cares about the credit score yall sure dont and neither did Toyota Of Midland. My bussiness and my family and friends business will be taken else where from now on. More

Terrible Experience/Never again This place is complete garbage. Customer Service sucks. Apparently they have 5 different GM's because I never actually got to speak with one. Every This place is complete garbage. Customer Service sucks. Apparently they have 5 different GM's because I never actually got to speak with one. Every time I called I got transferred to someone's voicemail and never received a call back. I purchased a vehicle back in March. The lady that does all the paperwork for the cars is a complete jerk and she knew she was ripping me off. Didn't receive any of the paperwork I signed when I left. I asked where the paperwork was and my salesman told me I would receive it in the mail (never did). So I had to call back up there and that was a whole process to talk to the lady and receive the copies. I go up to the dealership she hands me an envelope with SOME of the paperwork in there and nothing on that copy was signed by me. So I contacted my salesman because if I talked to that lady one more time I was going to be so pissed. He finally gives me all the paperwork that I filled out and signed (mind you this is well over 30 days after I purchased my vehicle). Then, the last two papers I know that lady forged my signature because I remember never seeing those two papers when we sat down in the office that night signing everything. They were the stupid warranty papers. I could go on about that lady and my salesman I won't waste my time. Don't waste your time by going there either. The whole ordeal with them was absolutely awful. I got scammed and they were incredibly impossible to get a hold of/work with. I will never step foot in this dealership again. I will go get my car serviced/fixed/whatever else at other Kia dealerships. What a freaking joke of a place. More

Clay Cooley kia? never again after the run around with the car i wanted to purchase " I believe that particular car its nothing but a bait to reel people in" they told me that i o after the run around with the car i wanted to purchase " I believe that particular car its nothing but a bait to reel people in" they told me that i ow more then the car value of the car, therefor they can not give me the car. then they jumped to buy a new car that too after the run around was not the best choice for them and then came the lease offer. another circus! the turn so many number around offer me extra warranty "that i decline"!! they still put it on the contract . they took my car pay it off and with the numbers game they squeeze the full price of my car back in to the price of the car i wanted to lease. after 8 hrs of lies i took the car home. two days later i call the Rick one of the finance "experts"? to explain why all the extras including the warranty for tires, rims and Key for $1,295 he had nothing to say that makes any senses to me or him. hi got upset and hang up on me. His manager call me back with the same story and he sound like hi can believe his own words. i will not recommend this dealer to my worst enemy. More

Crooks!!!! I can't begin to explain the constant stress these people have caused me and my family. You always hear about car dealerships ripping people off but I I can't begin to explain the constant stress these people have caused me and my family. You always hear about car dealerships ripping people off but I wouldn't think that a reputable dealership such as this would do any and everything to steal from its consumers. Not only did we get 2!...thats right 2 junk cars back to back but we also got scammed into purchasing a used car opposed to paying the same payment for a new car. We purchased a Kia optima last year on a Saturday. Before we even made it home it was already making a strange noise under the hood. We really didn't get to test drive it like we should've because of course they didn't put enough gas in it. Well by Monday the car had over heated and was engulfed in smoke. We took it back to Clay Cooley in which they constantly insisted that it just had too much oil and that the car was fine. Well being a mother and someone who drives on the highway to and from work I didn't feel safe in the vehicle. So finally after I had to basically argue with them because I was frustrated and my kids were tired of being up there all day they put me in another optima. Well fast forward a few months later and to no surprise the new Optima they put me in has over $1,800 worth of mechanical issues. Which of course supposedly isn't covered under my warranty or extended warranty. The saddest thing about all of this is we were looking for a bigger car for our family but really didn't need to get one right away but we took a chance with Clay Cooley instead of Southwest Kia which we never had a problem with them with our previous car purchases. If you are looking to purchase a Kia go to Southwest Kia. They won't put you in a junk car or swindle you into buying one. And to the salesman who pressured me into writing a review right away...here you go! More