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Clay Cooley Kia

Irving, TX

Overview
Employees
Reviews
Vehicles
4.2
244 Reviews
Central Kia of Irving treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! We encourage you to browse our online inventory, schedule a test drive and investigate financing options. Don't forget to visit our YouTube Channel to view customer testimonials, clips from company events and current advertisements. www.YouTube.com/NewCentralKia
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1247 East Airport Frwy

Irving, TX

75062

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Showing 244 reviews

November 13, 2025

Great service. The customer service personnel should since concern for a very unusual problem with my ED6. More

by alphaka38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn & Lionel.
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Nov 13, 2025 -

Clay Cooley Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Clay Cooley Kia, we look forward to having you as a valued customer for many years to come!

November 11, 2025

Christian takes good care of what I need. I am very impressed with the work ethic.This young man shows and his attention to his customers the dealership is lucky to have him. He is one of a ki More

by mr_leshun1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian my service advisor
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Nov 11, 2025 -

Clay Cooley Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 11, 2025

My experience with the dealership was great. The guys were very knowledgeable and helpful with me making the decision that was best for me. More

by WELCHG27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hal Hulbert
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Nov 11, 2025 -

Clay Cooley Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 10, 2025

Dealership is always clean and inviting people very friendly. Never seem to push you to do things you don’t need More

by tomsimpkin72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hal Hulbert
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Nov 10, 2025 -

Clay Cooley Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 08, 2025

The maintenance broke one of the clips and the prices surge waiting for replacement they have not rang me in about a week More

by vincentmatoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Willey
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF WARFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hal Hulbert
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Nov 11, 2025 -

Clay Cooley Kia responded

Providing a positive experience is our top priority, Vincent, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 08, 2025

The dealership was clean and neat. I didn’t feel any pressure to buy a car while in there More

by andrewmez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley
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Nov 08, 2025 -

Clay Cooley Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Clay Cooley Kia.

November 07, 2025

No good. terrible service. I asked for a change of oil, and they started taking out the cabin air filter. Motor air filter, I said I don't need it, but I'm si More

by Aleksandr Shulgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 10, 2025 -

Clay Cooley Kia responded

We're sorry to hear about your experience, Aleksandr, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 06, 2025

They made car buying very easy. Would buy from them again. My first new car thank you More

by reresingle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hal Hulbert
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Nov 06, 2025 -

Clay Cooley Kia responded

Thank you so much for choosing Clay Cooley Kia! Please let us know if we can be of any more assistance.

November 04, 2025

Garrett was great. He knew I was on a tight timeline and made it happen quickly. More

by ecgillis
Recommend Dealer
Yes
Employees Worked With
Garrett
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Nov 04, 2025 -

Clay Cooley Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 04, 2025

I still haven’t heard any response from the dealership since my initial complaint. I’m still waiting for a satisfactory resolution. More

by krammc67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawson-New car sales
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Nov 04, 2025 -

krammc67 responded

You can contact me at 214-931-9197. I only wanna speak w the general manager of the Kia dealership.

Nov 07, 2025 -

Clay Cooley Kia responded

Thank you for this feedback, and we apologize for the communication issues on our part. Would you mind sending us a message with your contact information so we can reach out and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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