Clay Cooley Kia

I had the best experience here at purchasing a car with Andre. Will be back Andre. Will be back More

The people we dealt with were good and we did buy a car, but the process felt a little shady. Clay Cooley puts "No Dealer Adds" on their website and "the price you see online is the price you pay". That was but the process felt a little shady. Clay Cooley puts "No Dealer Adds" on their website and "the price you see online is the price you pay". That wasn't true for me. They required me to buy $2,000 in dealer adds (cosmetic insurance and elo gps) to get the advertised price. My car was totaled so I needed a car and took the deal, but the dealer adds made it feel shady. Just a warning that if the advertised price seems too good to be true it will probably come with mandatory dealer adds despite their claim not to do that. Still don't understand why they bother saying no dealer adds and the price you see is the price you pay if that isn't what they do. Makes no sense and makes the process feel slimy. More

Christian was by far the best representative that helped me with my car. I had to get things fixed and went above and beyond to explain things thoroughly for me. me with my car. I had to get things fixed and went above and beyond to explain things thoroughly for me. More

Absolute worst experience. First thing I was told “you’re in good hands”— a lie, especially as a first time buyer and being a female!!!! The way they tried to manipulate what I First thing I was told “you’re in good hands”— a lie, especially as a first time buyer and being a female!!!! The way they tried to manipulate what I wanted to their benefit was actually insane. for reference… wanted ‘x amnt’ as my monthly for 72 mo… came back after quite a negotiations and said “congratulations on your new kia you got ‘x amnt’ like you wanted for 84 mo!” Did you think I’d be dumb enough to not catch 72 vs 84. 😂 I’m SO glad I walked away. All the numbers they were giving me was on a blank sheet of paper and I kept asking for details and would not get them. They are definitely money motivated not client motivated. Take your business across the street to Mazda- they treat you so well, give you every detail, and are the example of what a car buying business should be! More

We purchased a Niro EV in May and had a really good experience with the Sales Team. Unfortunately there was a problem with the charging and we had to bring it back several days later to get worked on. experience with the Sales Team. Unfortunately there was a problem with the charging and we had to bring it back several days later to get worked on. Jessica was our Sevice Representative and she was very sweet and professional. It took awhile for the problem to be fixed but Lionel (the Service Manager) ensured that we had a loaner for the time that our car was in the shop. The GM, Joe Fernandez, was involved every step of the way. We felt that the Clay Cooley Kia team had our best interests at all times. More

Borderline fraud and theft. I was pre-approved by a finance company. I go and look at a new Telluride which they had advertised at $36k. With all their add-ons (which they said I was pre-approved by a finance company. I go and look at a new Telluride which they had advertised at $36k. With all their add-ons (which they said they couldn't take off) out the door was going to be around $40k. My financing had me at less than $800 a month for a 60 month loan. Clay Cooley came back with numbers ranging from $900 to over $1000 for 72 months. Nothing as advertised. The sales guy Eme had the audacity to try and give my wife and I a lesson on how financing works. We were so upset that we just got up and walked out. We felt very angry with the whole process. The very next night we went to Lewisville Volkswagen and purchased a new Atlas for $6k cheaper and the product was much nicer. We are so happy that there are still honest and transparent dealerships out there. We CAN'T say the same for Clay Cooley. Stay away... stay very far away. I felt like we had been mugged after leaving that shameful business. What crooks. More

Absolutely terrible service. my car has had the same issue for 6 months: the fan does not turn off when the car is off and the battery drains. The car is a little more than 3 yea my car has had the same issue for 6 months: the fan does not turn off when the car is off and the battery drains. The car is a little more than 3 years old. AAA has come 4 times to jump it and Kia can't figure out what's wrong with it. most recently, Clay Cooley Kia had it for almost 2 months. They said they finally fixed it. I've had it back a few days and the fan wouldn't turn off and now the battery is dead. Clay Cooley claims I damaged their rental car (it was completely fine when I returned it) and they fraudulently filed a claim with my insurance company. Do NOT go here. More

Absolute worst, clearly do NOT want to generate business, put pressure on the buyers on first contact, deceiving practices of putting one price on one website and another on their, just to get you to inquire put pressure on the buyers on first contact, deceiving practices of putting one price on one website and another on their, just to get you to inquire and get your contact info, only to flood you with "...must come in to get a deal..". Refuse to share details on paper.... More

WORST SERVICE EVER! !! have been there 3 times already to get an extension on my temporary plates, they only extend for 5 days and every time you call you get no answer. !! have been there 3 times already to get an extension on my temporary plates, they only extend for 5 days and every time you call you get no answer. Horrible service don't buy your car there. More