
Clay Cooley Kia
Irving, TX
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Hidden fees and bad customer service. Found the car I’ve wanted listed for a good price. Then found a hidden $1000 non-optional fee added along with a $150 document fee. When I told them I would purchase th wanted listed for a good price. Then found a hidden $1000 non-optional fee added along with a $150 document fee. When I told them I would purchase the car without the $1K added they just said “no, someone else will buy it if you don’t.” This was the sales manager and he acted like he could care less about a sale or me. More
Another bait and switch story. Go elsewhere. Drove to the dealership to buy a 2019 Sorento advertised on their site on sale due to being a left over model from last year. Upon arrival we were inf Drove to the dealership to buy a 2019 Sorento advertised on their site on sale due to being a left over model from last year. Upon arrival we were informed that there had been a mistake with their third party site manager and too many rebates had been applied. He made sure to stress the disclaimer on the site stating they were not responsible for pricing mistakes. However, we were continuously assured that they could make the numbers work by adding value to the trade-in or being flexible on the actual price of the car, and were encouraged to take a test drive while they worked the numbers. Based on those assurances we took the test drive and checked out the car. Upon returning, we received their best offer: $36k for the car $16K for the trade The price on the car was almost $10K from the price listed, and almost $4K from what the price was supposed to be even if the "erroneous" rebates were subtracted. We were absolutely floored. As far as trade-in, before going to the dealer we called USAA who provided us with the Black Book values on our trade. The value for our car in worst condition was $20K, with an average value of $22K and a clean value of $25K. Our current car has outside imperfections like all used cars, but it is mechanically sound with a clean interior, almost new tires, and definitely does not qualify as "rough" condition. We understand that Black Book values are sale values, not trade-ins, so we were expecting a couple of grand off of the average value (around $19K - $20K). Hearing an offer $4K below the worst value was a second flabbergasting blow, especially after all of the assurances we had been given. We understand that mistakes happen and we don't expect magic from a deal. However, we do expect honesty, transparency and fairness, and we don't feel like we got any of them. Had we been told upfront what the actual value of the car was, we would have been disappointed but understanding. However, being assured over and over that the numbers would work when we arrived so we would take the test drive, then getting numbers way off the mark afterwards, felt like a dishonest bait and switch tactic. We wasted an hour on a car well above our price range because of false advertising and false promises by a sales manager. We left in shock and the more we thought about it the worse we felt about the experience. I attempted to call the dealership three times the following morning to speak to someone in management, but the phone was never answered. I looked at the "Meet our staff" section of their website for an email address, but none are listed. Further researching this dealership, is looks like I'm not the only one that has encountered these tactics with them. The only positive notes I can give is that everyone was friendly, which in a way makes it worse because after the fact it just feels fake. I'll say that the sales guy (Joel I believe) seemed genuine and did a good job at answering questions while giving us space to look at the car. TL/DR: Find somewhere else to buy a car. I'd say "check pricing before you go" but honestly I don't have any confidence that they wouldn't change it while you're there. More
terrible never leave your car with their service dept - it will be worse than when you brought it in - now my car is tore up and they wont take responsibility never leave your car with their service dept - it will be worse than when you brought it in - now my car is tore up and they wont take responsibility and fix it More
Laughably Unprofessional If the pre-sales experience is any indicator, I can't imagine what the purchase experience must be like. I was following-up on a quote from one of the If the pre-sales experience is any indicator, I can't imagine what the purchase experience must be like. I was following-up on a quote from one of their sales people earlier in the day. Ended-up on the line with a manager. During this short conversation was told the prior quote wasn't accurate. Then, without provocation, his tone changed and I was - "talking to a manager now" and he was "putting me in my place" (his words) with respect to their pricing. If I'm being kind, what followed could be described as a patronizing lecture - but more accurately, it was a berating. And I was ultimately hung-up on. Had I been angry or otherwise improper, perhaps this would be more easily understood? But I was just making a simple inquiry on a quote *they* provided ... still shaking my head and chuckling a bit. They have many glowing reviews on Google, which we have no way of verifying, but seem likely to be fake. The experiences noted here are more aligned with my encounter. More
Bait and Switch is still alive and well at this xxxxty place Holy crap, buyer beware! If you are driving over 100 miles because you saw a great deal on a clean car, rest assured that it's bait and switch and the Holy crap, buyer beware! If you are driving over 100 miles because you saw a great deal on a clean car, rest assured that it's bait and switch and they have NO intention of selling you the car. I've been working on a deal for a 2018 Kia Soul listed at $12,323 for 3 days. It's got 14,000 miles and is certified. Also it's under warranty and across from a new Kia car lot. As soon as I get there, the bullcrap starts. Saleswoman is already asking me if I'm open to looking at other cars, which I say NO. Then she goes to get the car to test drive by lo and behold, she brings a different car because the one I came for suddenly has a "service" issue. Manager comes out and says it's showing an error code and he's "not comfortable" selling it to me like that. Did I mention this is a 14,000 mile car under warranty? I can't believe I wasted my time on this crap. It's the oldest trick in the book and Clay Cooley should be ashamed at how his pre-owned lot is being ran. This is your warning everyone! Look at other reviews, it's the same stuff over and over and if I call a week from now, I guarantee that car will be described as good as new all over again until I get there. NEVER AGAIN with this crooked dealership. Can't wait for the canned reply from "owner" telling me how saddened they are. If y'all were really that concerned, you would stop underhanded, stereotypical selling tactics. Edit: Now the car is listed at $13,523. Over $1000 higher than when I was there and they wouldn't sell it. These people are so full of crap. More
Clay Cooley Kia I have bought 5 cars from Daniel darrentto not one single problem every good service. Go see Daniel at Kia he will take care of you I have bought 5 cars from Daniel darrentto not one single problem every good service. Go see Daniel at Kia he will take care of you More
Never deal with these people We knew exactly what we wanted when we walked in, easiest sale they could ever make. The problems started in Finance. We were offered a deal and accep We knew exactly what we wanted when we walked in, easiest sale they could ever make. The problems started in Finance. We were offered a deal and accepted it. A few days later, we were told that deal "fell through" but they could offer another deal, at a higher interest rate. Fine, we took that deal. Two weeks later, yep, that deal also "fell through." Finally a third deal was offered, at an even higher interest rate. We had this vehicle for over three weeks before the deal was actually finalized. This dealership is an absolute joke, I wouldn't recommend that anyone go there for any reason, even to make a u-turn in the parking lot. More
HORRIBLE EXPERIECE! These people are probably the worse car dealership I have ever had the misfortune to have to deal with, Finance department ( BAD PEOPLE ) sold my youn These people are probably the worse car dealership I have ever had the misfortune to have to deal with, Finance department ( BAD PEOPLE ) sold my young 20 year old son a car with him signing my name to finance agreement after telling him, " This is needed to start the sale process " Complete CRAP! when I found out this bum Bobby did this fraud deal, Sending me blank Fedx papers after he received the finance money, he simply say's, I DON'T WANT THE CAR BACK, Oh, And his boss Sonny the idiot who manages this other moron said, DADDY CHANGED HIS MIND?" how dare you say that you unprofessional thief! After many calls with no returns after they financed the fraud deal with ALLY FINANCE, I finally found a lady, Juanita ...maybe a manager that told me "My son should be arrested?" Where you dropped on your head lady? well after contacting a fraud atty I had great options but these crooks finally paid off the loan and returned the boy's trade in, minus his sound system removed from car, I did secure the car he needed with EWALD GMC in Wisconsin, where I live and had the BEST service and great deal on a better car. So in closing stay clear of these lot rats! More
Theives Rip off liars This dealership should be shut down. I paid cash for my car only to have them tow it while I was a the grocery store. They said I still owed $3500. I This dealership should be shut down. I paid cash for my car only to have them tow it while I was a the grocery store. They said I still owed $3500. I DID NOT. Instead of calling they choice to illegally tow it. Then I had to fight to get somebody to check the accounting. Once they figure they were wrong. They could not find my car. When they brought it to me the wheel was warped. The tow truck.pulled it out of the parking space sideways. I was paralleled parked. They had the nerve to bring me back the car that the tire was warped and wobbled when I drove it also they stole my prescription sunglasses and cell phone out of the car. This place is evil they are liars they're thieves they're counting practice should be outlawed. Do some math on your contract and find out that they added extra insurance without telling you. If you bought an as is car. Check the numbers.....you have a good experience but if you get a bad one you will pay.. save yourself the worry there's other dealerships..record all conversations you will need it when they lie to you. My name is Michael Steven I have nothing to hide. More
Tricked List prices but then raises prices by $2000 or $3000 when negotiating at the dealership. I don’t have to have the best deal, but want a fair deal. List prices but then raises prices by $2000 or $3000 when negotiating at the dealership. I don’t have to have the best deal, but want a fair deal. More