Clay Cooley Kia

Absolute worst, clearly do NOT want to generate business, put pressure on the buyers on first contact, deceiving practices of putting one price on one website and another on their, just to get you to inquire put pressure on the buyers on first contact, deceiving practices of putting one price on one website and another on their, just to get you to inquire and get your contact info, only to flood you with "...must come in to get a deal..". Refuse to share details on paper.... More

WORST SERVICE EVER! !! have been there 3 times already to get an extension on my temporary plates, they only extend for 5 days and every time you call you get no answer. !! have been there 3 times already to get an extension on my temporary plates, they only extend for 5 days and every time you call you get no answer. Horrible service don't buy your car there. More

I am finding that their customer service experience after you make a purchase.is not very good, they just keep sending me to a voicemail and no one will call me back. you make a purchase.is not very good, they just keep sending me to a voicemail and no one will call me back. More

Jose Manzo was probably the best car salesman I’ve ever encountered. Professional, fantastic customer service and a great comedic sense that can put anyone at ease. I've bought 6 Kia’s now, 6- since 2004. encountered. Professional, fantastic customer service and a great comedic sense that can put anyone at ease. I've bought 6 Kia’s now, 6- since 2004. These are great cars. They ask for gas and oil, full stop. Clay Cooley Kia of Irving has a phenomenal inventory. Every person we encountered there was ready to assist, and the sales manager Drew was awesome as well. Bought my second Sorrento. They gave us a great price on the 2017 Kia Sportage I used for trade-in. These are the guys to see if you need a car or truck. They’re awesome! Ask for Jose! More

i went to clay cooley to purchase a kia forte met with the sales person Devin Hinton and his manager. We agreed on a deal in about 15-20 min. Did the paper work went to finance and was out of the dealersh the sales person Devin Hinton and his manager. We agreed on a deal in about 15-20 min. Did the paper work went to finance and was out of the dealership in less than 2 hours. It was as good of an experience as you can have I give them a 5 star rating. More

Sales team was responsive to an extent, however refused to share details over the phone or follow up on information I requested stating they were number one in the area and if details are shared on the pho to share details over the phone or follow up on information I requested stating they were number one in the area and if details are shared on the phone, then people do not show up, I needed to come in person. The lack of follow through and overall shadiness of their responses sent me elsewhere. More

They are not honest about their pricing. They force include dealer add-ons and a crazy market "price adjustment". For the car I was looking, it went from 49K to almost 60K with their extra c They force include dealer add-ons and a crazy market "price adjustment". For the car I was looking, it went from 49K to almost 60K with their extra costs. No wonder people hate dealing with this dealership. More

Bought a new Kia at this dealership, merely because they were the only dealer in our area who had a new small sedan (Forte) in stock. They took advantage of this by jacking up the price well over MSRP, taki were the only dealer in our area who had a new small sedan (Forte) in stock. They took advantage of this by jacking up the price well over MSRP, taking advantage of those (like myself) who needed a car immediately. I bought the car in June 2022 and have had regular oil changes at the same dealership, which have, in 5 months gone up from $69 to $105. when I asked about this I got a vague, defensive answer. After I posted the same question online, Cooley reached out and asked that I reach out so they could "rectify the situation." It's been over three weeks....NOTHING. Seeing the other Cooley Kia reviews, I am not surprised. I am all for a company making an honest buck, but this dealership is clearly only about the money. When I trade in this car I will never buy a Kia/Hyundai again. Poorly built vehicles with the worst factory warranty (don't let their so-called warranty fool you. Look up Kia/Hyundai Engine Failure on Facebook before buying any of these cars). Buyer beware. Kia's are poorly made, and this dealership manages to make the whole experience yet worse. More

Look at the pictures, this is how they returned my vehicle to me. Thanks Al you're the best.... vehicle to me. Thanks Al you're the best.... More

I dropped my vehicle off at Clay Cooley February 28, 2023 and they have has my vehicle going on 7 weeks. I'm now in the month of April without a loaner car or a true status on where they are with fixing my and they have has my vehicle going on 7 weeks. I'm now in the month of April without a loaner car or a true status on where they are with fixing my car. I've spoken to several managers including Al Hipolito, who is the rudest person I have encountered throughout this process. I have spent hundreds of dollars on Ubers without any type of accommodations at all from Clay Cooley Kia. The only person who seemed to give me any hope was Dawson Williams who told me he could have me in a loaner tomorrow. After speaking to Dawnson and him relaying to me that he had to get this cleared with his manager Al, I believed Clay Cooley was on the right path to making me a happy customer. Several minutes later Al told me there was nothing he could do and for me to sit back and wait while he gathered more data. Please keep in mind my vehicle has only 60,000 miles currently and my motor has gone out. Thankfully I have a 100,000 mile warranty that protects my motor. I keep impeccable service records that I have provided to Clay Cooley Kia. My warranty has been approved even though the 1st time they submitted the information they did it under the incorrect name. I've requested on several occasions for consistent follow up on the status in which I'm only told “these things take time. “ Every time I'm the one who has to reach out and they have yet to even start working on my vehicle. I'm in the same place I started 7 weeks ago. This is the most horrible experience that I have ever had with a car dealership. I'm writing this review as a buyer beware of Clay Cooley Kia. I don't want anyone else to experience the type of treatment I'm experiencing from this car dealership. I'm not sure if this is an isolated incident to Clay Cooley Kia Irving or Kia as a whole. I will provide updates as the process unfolds. More