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Clay Cooley Kia

Irving, TX

Overview
Employees
Reviews
Vehicles
4.4
268 Reviews
Central Kia of Irving treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! We encourage you to browse our online inventory, schedule a test drive and investigate financing options. Don't forget to visit our YouTube Channel to view customer testimonials, clips from company events and current advertisements. www.YouTube.com/NewCentralKia
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1247 East Airport Frwy

Irving, TX

75062

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Showing 268 reviews

October 30, 2025

Our guy went out of his way to make sure we were taken care of and all our needs were met! Huge thank you to him! More

by Cdiskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin b
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Oct 30, 2025 -

Clay Cooley Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 29, 2025

My experience was great. They helped to figure out what was still wrong with my vehicle and tried to work with the previous dealership to get the problem resolved which turne More

by Srhawkins36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Oct 29, 2025 -

Clay Cooley Kia responded

Thank you for choosing Clay Cooley Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 26, 2025

Wylie was extremely attentive and helpful! I asked for what I needed and he made sure to check everything out. I was in and out in a hour which was amazing. When I asked to see the itemized re More

by breanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wylie
Report | Print
Oct 26, 2025 -

Clay Cooley Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 23, 2025

The service department does a great job with professionalism, integrity and timeliness. Highly recommend to take your vehicle here. More

by Jonbutler2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Willey
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF WARFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hal Hulbert
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Oct 23, 2025 -

Clay Cooley Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Clay Cooley Kia, we look forward to having you as a valued customer for many years to come!

October 23, 2025

Service advisor and service was on point. I was in and out. I high recommend More

by 3115Alvarado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hal Hulbert
Report | Print
Oct 23, 2025 -

Clay Cooley Kia responded

Thanks for sharing about your experience with Clay Cooley Kia. We appreciate your business and hope to see you again soon!

October 22, 2025

It was my first time. I stopped to get my oil change. I had a good time from Bryan it was fast and I had a free car wash. I was also very pleased and satisfied with the sp More

by adjose777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hal Hulbert
Report | Print
Oct 22, 2025 -

Clay Cooley Kia responded

Thanks for sharing your thoughts about your experience with Clay Cooley Kia. We appreciate your business and hope to see you again soon!

October 22, 2025

Horrible. They have had my car almost 3 months. Last I heard from them was 8 weeks ago. More

by caitlynredmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pablo
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Oct 25, 2025 -

Clay Cooley Kia responded

Thank you, Caitlyn, for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Oct 25, 2025 -

Clay Cooley Kia responded

Thank you, Caitlyn, for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 21, 2025

I have had nothing but good things to say about my relationship with Clay Cooley KIA. From Braydon who sold me on the Niro, to Christian who keeps it running to perfection, I am a happy traveler. More

by 4alluknow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Elizondo
Report | Print
Oct 22, 2025 -

Clay Cooley Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 19, 2025

Excellent service and my guy took care of me with all the information I needed. Great to be able to get a car from there. More

by EMITJARMSTRONG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Willey
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF WARFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hal Hulbert
Report | Print
Oct 19, 2025 -

Clay Cooley Kia responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Clay Cooley Kia!

October 18, 2025

Poor management, poor sales, average service department. Gouging the customer on optional accessories. I would NOT recommend this dealership to my worst enemy. More

by krammc67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Watkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hal Hulbert
Report | Print
Oct 22, 2025 -

Clay Cooley Kia responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Oct 24, 2025 -

Clay Cooley Kia responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Oct 24, 2025 -

krammc67 responded

I was over charged for add on accessories when I purchased my new vehicle based on my previous Sportage purchase from 8/2024. I purchased a new Sportage in 8/25. New car suffering from an infestation of Ants that the dealership had to eradicate. The purchasing experience was poor and I still have not heard back from senior management on a fair solution, or compromise.

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