Clay Cooley Hyundai of Mesquite - Service Center

Everything went well I don't have any complaints and I plan on coming back to get more work done plan on coming back to get more work done More

Very professional and polite. They went above and beyond . Chris took very good care of my car in the service department. They went above and beyond . Chris took very good care of my car in the service department. More

The dealership did their due diligence in diagnosising my cars damage and needed services. They then repaired and communicated the process with me, through out the process. cars damage and needed services. They then repaired and communicated the process with me, through out the process. More

Good service. Quick turnaround answered questions scheduled follow up service gave quotes would work with again Quick turnaround answered questions scheduled follow up service gave quotes would work with again More

Chris in the service department was truly a class act. Took care of me and let me know exactly what the process would be and how long it would be. Thanks Chris!! Took care of me and let me know exactly what the process would be and how long it would be. Thanks Chris!! More

Staff is knowledgeable. Process is simple. My experiences there have been quick and efficient. The staff is knowledgeable. Process of setting up appointments online and gett Process is simple. My experiences there have been quick and efficient. The staff is knowledgeable. Process of setting up appointments online and getting checked in is pretty simple. My experiences there have been quick and efficient. More

Very helpful. I like the video they sent me. And how the help me over the phone. I like the video they sent me. And how the help me over the phone. More

Took my car in for recall and received it back with the check engine light on. Each time I go here I’ve experienced something new breaking down check engine light on. Each time I go here I’ve experienced something new breaking down More

Absolute worst customer service department I have ever experienced in buying a car. Bought a new Genesis G70 last October. They added on a valet service at time of purchase, which I did not want, then the experienced in buying a car. Bought a new Genesis G70 last October. They added on a valet service at time of purchase, which I did not want, then they did not want to honor the valet service- said they had no loaner vehicles, which is what the valet service is. Took 9 months to get car repaired from a windshield defect at time of purchase because no one would call me back or follow up. I love my car, but I would never buy another car from this dealership. The car also came with an easy care package for a year to get any dings repaired, which I’m sure was an added cost as well, can’t get a response now that it’s time to have that done. Very disappointing! My first clue should be the way they answer the phone. More

We took our 2021 Hyundai Santa Fe in for a warranty work in a tuesday. The horn stopped working. My wife was told it would be fixed in a couple of days. The service person said he would call her and let her in a tuesday. The horn stopped working. My wife was told it would be fixed in a couple of days. The service person said he would call her and let her know the status of the repair no call. Wensday, no call. Thursday no call. She did get a text on Thursday night informing her it has not been looked at yet. Friday morning we went to the dealership. We saw the service person who helped us. He avoided us. We talked to the service manager he acknowledged the communication I on was lacking on their part. I asked him why was it taking so long. He said it was complicated and they had only two tecjs who were qualified to work on horns. The horn system is comprised of the horn, horn relay, horn clock spring, and fuse. There are simple ways to do a quick check of the horn components. What ther service manager explained is the hornbwiringvis complicated that is why it is taking so long. They also has a lot of cars in front of our car. We also has to rent a car because they dis not have any loaners. When we called to get an update no one answers the phone. When I called back on a different phone, I asked for service and was put on hold then sales picked up, I asked for service and was put on hold again. Then body shop picked up, again I asked for service. I was once again put in hold for 15 minutes. If this is how a dealership representing Hyundai treats customers. I wonder if they are capable of fixing a car. I have dealt with other Hyundai dealers with great results and no problems. Clay Cooley is probably better at selling cars than service. More