Clay Cooley Hyundai of Mesquite - Service Center

If I could leave zero stars I would. If I could post an ad stating " In desperate need of customer service representatives" I would. POOR COMMUNICATION, NO FOLLOW-UP OR ACCOUNTABILITY f If I could post an ad stating " In desperate need of customer service representatives" I would. POOR COMMUNICATION, NO FOLLOW-UP OR ACCOUNTABILITY for poor service from management to service staff. This has to be the worst service I've ever, ever, ever received. Words cannot express the horrible experience, deficit communication, and non existing follow through without your own consistency . Not to mention inaccurate documentation of services not even provided. HORRIBLE More

Dropped off vehicle for Dropped off car for service Saturday 7/8 and still haven't gotten a call back after calling every day this week for an update. Any communication would be better than being ignor Saturday 7/8 and still haven't gotten a call back after calling every day this week for an update. Any communication would be better than being ignored. More

I had an absolutely terrible experience with Clay Cooley of Mesquite's service department. Their customer service was non-existent and I was left completely in the dark about the status of my car and what I of Mesquite's service department. Their customer service was non-existent and I was left completely in the dark about the status of my car and what I scheduled to be done (oil change) wasn't done within the 5 hours they had my car. After waiting for weeks for a loaner car that was supposed to be included with my Genesis purchase, I finally scheduled an oil change and recall appointment in which my husband had to drive me to and from both ways because nobody could ever tell me when a valet service appointment would be available and my car was overdue at that point per its alerts. (Don't trust them if they say they will call you back, add you to a list, etc.) I had to call several times throughout the day to ask for an update, and when I finally received a text from the service advisor, it was only to tell me that my car was being washed and would be ready in 10 minutes. When I arrived, I was shocked to find out that they had only done the recalls and not the service I had scheduled. The service advisor even argued with me about my car needing an oil change, despite the fact that my car was telling me it was overdue for one and the sticker they put on my windshield is past the mileage and date for needing service. Overall, I was extremely disappointed with the service department at Clay Cooley of Mesquite. Their lack of communication and disregard for my time and needs as a customer was unacceptable. I would not recommend their service department to anyone and I would not recommend buying a Genesis if you are looking for the level of customer service and quality of car they advertise coming with that brand, you get the exact same as their cheapest Hyundai cars. More

I took my car for a routine oil change early this month (January, 2023). Ever since I bough my car four (4) years ago, I have been receiving great service. On this occasion, I was very pleased with Ms. Jad (January, 2023). Ever since I bough my car four (4) years ago, I have been receiving great service. On this occasion, I was very pleased with Ms. Jade's professionalism and attention to detail when she explain my statement and reminded me of all the benefits I still have for the remaining of the year. I really appreciate her assistance with that, and to everyone in the Clay Cooley Hyundai of Mesquite location. Thank you Ms. Jade! More

The service department has got to be the worst of any dealer I’ve ever been to. They have gotten my car 3 times now for the same repair. Misfire and an oil leak. They blamed the misfire on the oil leak ( dealer I’ve ever been to. They have gotten my car 3 times now for the same repair. Misfire and an oil leak. They blamed the misfire on the oil leak (yeah right) charged me to fix the leak. THE NEXT DAY I have oil everywhere and it’s misfiring. The oil pan has more silicone on the outside and the bolts than anything I’ve ever seen! There was even silicone on the end of the oil dipstick! Absolutely disgusting. I take it back to them to fix this nonsense FOR THE THIRD TIME. And it’s been 4 days not even looked at. You’d think after the 3rd time return it would take some type of priority. Oh did I mention they “did” and charged for an oil change but didn’t change the filter?? Absolutely disgusting. More