Back

Bob Stallings Hyundai - Service Center

Dallas, TX

4.6
193 Reviews

193 Reviews of Bob Stallings Hyundai - Service Center

Sort by
November 01, 2022

Efficient friendly and prompt. Keeping the customer abreast of all services. They are all knowledgeable More

by marianyates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trishia and the other staff in the service area
Nov 02, 2022 -

Clay Cooley Hyundai of Dallas responded

Thank you for coming to see us, Marian! We look forward to seeing you next time! - Clay Cooley Hyundai of Dallas

October 18, 2022

Incredible experience. Courteous and timely service. Will visit again. I would recommend to my friends More

by Timandbeckyjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Estrada
Oct 19, 2022 -

Clay Cooley Hyundai of Dallas responded

Thank you for recommending our team! We're so happy that you can recommend our services! We look forward to seeing you next time at Clay Cooley Hyundai of Dallas!

October 13, 2022

Yes to who my concern I was very please with service everyone was helpful thanks More

by tinaarmstrong60
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ward Jones, Carrenado Edwards, Shane Jeffers
Oct 14, 2022 -

Clay Cooley Hyundai of Dallas responded

Thank you for your review, Tina! We look forward to assisting you in the future! -Clay Cooley Hyundai of Dallas

September 27, 2022

Customers and employees regret being part of the chaotic mess created by new ownership and leadership. What I was told would be an hour visit to fix a broken trunk latch, turned into a 4 hour worse by the m More

by patmiller1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Oct 17, 2022 -

Clay Cooley Hyundai of Dallas responded

Thank you for reaching out. We're sorry to hear we didn't leave you with a better impression and would like to extend our apologies for any frustration or inconvenience this experience may have caused you. We will make sure this feedback is taken into account as we work to continually improve our services and hope you'll consider giving us another opportunity to earn your business in the future. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Jamie McCafferty - Service Director - 940-597-4171

June 16, 2022

The worst experience I have had at a dealership! !! NO communication whatsoever.. waited in waiting room for an hour and a half and no word from service writer! Finally I approached her and she said More

by Palmerdsm
Recommend Dealer
No
Employees Worked With
Service dept
Jun 22, 2022 -

Clay Cooley Hyundai of Dallas responded

Thank you for reaching out. We're sorry to hear about this experience and will make sure it gets looked into & addressed with our team so that we can work on providing more proactive communication in the future. If you have any additional feedback you'd like to share, please feel free to contact me directly. Thanks again, Edgar Camacho - Customer Service Manager - 214-694-2700

November 13, 2020

Awful experience we have been waiting a whole month to have a door handle to be placed on my daughter car they have yet to get back to us and now have stopped returning our calls. Never seen anything li More

by Dee Mays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Johnson
November 12, 2019

Customer service manager and general manager are rude! I complained about a questionable charge and they then refused to repair my car. Were more concerned with Ratings than customer service. Customer se More

by JonW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim (claimed to be CS manager and someone how claimed to be General manager but does not match names googled for those positions
April 26, 2018

Poor and horrible service stay away from this dealership. Horrible experience. Took my Hyundai Sonata for them to fix my radio which was not working right in November 2017. Min More

by Donpublic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Davis and some other lady
Apr 26, 2018 -

Clay Cooley Hyundai of Dallas responded

Thank you for the opportunity to make things right for you.

April 12, 2018

New Car Purchase I came to the dealership to get an oil change and tires rotation and ended up buying a new car. Staff very friendly and helpful. Very satisfied with More

by Maud1925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure what the finance man was but very nice , Jazmin Ayala, Ward Jones, Julian Salazar
Apr 12, 2018 -

Clay Cooley Hyundai of Dallas responded

Thank you so much for your patronage! Sometimes a deal is just too good to pass up. We look forward to seeing you back for service and make sure you come say hello!

January 11, 2018

Jazmin Rocks! I just want to take a moment to acknowledge Jazmin and her stellar customer service. I spent the better part of two hours being given the runaround b More

by Chris2011
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jazmin Ayala
Mar 23, 2018 -

Clay Cooley Hyundai of Dallas responded

It was my pleasure and I thank you for taking the time to share your story with us.If you ever need anything don't hesitate to give me a call. Jazmin Ayala